Category Archives: Outsourced Telephone System Maintenance

How to Chose the Right Business Telephone System Based on Your Company Size (Part 2)

company sizeAs we discussed in Wednesday’s blog, trying to decide on a business phone system can be challenging considering the vast array of options on the market. One of the biggest factors a business should take into consideration is company size. Your company size will largely determine the right business phone system for your business. In our last blog, we discussed the best business phone options for personal, small, and medium sized businesses. Today, we will examine the most popular choices for large businesses and enterprises. 

Large Business and Enterprise

Popular Options:

  • Business VoIP / Unified Communications
  • SIP trunking
  • On-premise PBX

Large businesses have entirely different needs than that of smaller or medium sized businesses. Large businesses have numerous office locations, unique sales and support operations, and executives with personal assistants. Usually large businesses will need unlimited calling packages, CRM and business software, and multiple local and toll free phone numbers. Most large businesses will also need call center capabilities.

The best option for large businesses are unified communications services. Most frequently these will come from business VoIP providers. Business VoIP has an online interface that permits account administrators to add users and configure features in real-time. They also offer web-based products that incorporate voice, video, and messaging, as well as other collaboration tools like multi-device compatibility and screensharing, to give a complete business communications solution.

Some large businesses prefer even more control over their business phone system. With SIP trunking and on-premise PBXs, companies have more customization options. The drawback is that SIP trunking and on-premise PBXs necessitate on-site servers and hardware. If you elect to go this route, you will need an in-house IT team to maintain and update the system.  

Customization isn’t the only advantage; on-premise solutions are often selected for security purposes. National companies, government agencies, and banks all have strict requirements to ensure secure communications. Doctor’s offices also need special HIPAA-compliant business phone systems to encrypt patient data.

Business Telephone Service: Finding the Right Fit

There are a plethora of business phone system options on the market, but recognizing the size of your business can eliminate a lot of options that simply won’t work. With that said, landline phone systems, in general, aren’t a great option for any sized business in the modern world. Besides being outdated and expensive, they have poorer call quality, less features, and are problematic in terms of scaling. Landlines will also typically require a business to sign a lengthy, non-negotiable contract.

Company size is one of the biggest factors when determining the best business phone system for your company, but it isn’t the only factor. A business will also need to consider their budget, as well as a business phone system’s reliability, user experience, and capabilities. Choosing the best business phone system will mean considering all of the above.

If you have any business phone system questions, please contact us. You can also follow us on Facebook.

The Most Important Business Phone System Maintenance Strategies

Business Phone System Maintenance StrategiesHave you ever considered, what would happen if your business phone system crashes? It’s a scary thought, as even a short disruption in services would be extremely problematic and frustrating; it may even result in havoc to business operations and result in considerable losses. There are multiple Business Phone System maintenance strategies your company can take to ensure the worst doesn’t happen. Thus, we have listed a few of the most important ones below. 

  • Defective phone systems can damage your business productivity and reliability. Therefore, maintenance checks and back up plans should be enacted.
  • Early detection of faults can prevent major losses in business. A regular maintenance plan can ensure that minor faults don’t become major problems.
  • Scheduled backups ensure a simple disaster recovery plan in case of an unexpected issue.
  • Your service provider can aid your business in software and technology upgrades. Updates guarantee a secure and reliable business phone system.
  • Most importantly, an overall, well planned maintenance program allows for total peace of mind for business owners. If you don’t have an efficient maintenance plan you run the risk of inflated labor expenses in case of emergency services and loss of competitive edge.  These cascading effects can bring the entire business system to a standstill.

Considering how much most businesses rely on their business phone systems, a dependable maintenance program is one of the most important Business Phone System maintenance strategies for a company to take in guaranteeing that your system is always operational. Therefore, at Advanced Communication Systems we use the latest technology updates to ensure that your communication system is reliable.

An effective maintenance plan for business phone systems is important to ensure business continuity.  Large organizations depend heavily on various communication channels like fax, voicemail, communication and web connectivity and thus need a reliable business phone system for seamless and effective functionality.

Our typical maintenance program:
  • Necessary software upgrades
  • Faulty equipment repair and replacements
  • Infrastructure changes
  • On-site and remote support for diagnosis and fault correction
  • Preventive maintenance checks
  • Dedicated plans to minimize costs

If you have any questions on Business Phone System maintenance strategies please contact us. You can also follow us on LinkedIn

Is my Company a Midmarket or Midsize Business?

Is my Company a Midmarket or Midsize Business?As a business owner, it is important to know where your business stands. “Am I a small business? Is my company a midmarket or midsize business?” Where does your business fall? This is the topic of the Avaya.com blog, “Defining What the Terms ‘Midmarket’ and ‘Midsize Business’ Mean.”

“I’ve found that the definition of midmarket–or even midsize business for that matter–seems to depend on who you talk to and where in the world you live,” explains blog author Gary Proefke.

“Is my Company a Midmarket or Midsize Business?”

The term midmarket or midsize business is often misused. Does your business meet the following criteria?

  1. According to the National Center for the Middle Market, a company must surpass the $10 Million plateau to be considered midmarket or a midsize business. Companies meeting this criteria account for one-third of private sector GDP and employ 43 million people.
  2. Midmarket and midsize businesses utilize technology strategically, much like large enterprise. “Unlike most SMBs, midmarket companies have an IT department, albeit one that is deficient in staff in some areas,” explains Proefke.

To supplement the needs of your IT department, consider outsourcing. At Advanced Communication Systems (ACS), our business communication specialists will thoroughly analyze your business phone needs and design an affordable solution flexible enough to grow and change as your business evolves. But it does not stop there. Your business phone system is only as good as the Maintenance and Support that goes along with it. Fortunately, ACS provides premiere nationwide phone system support and maintenance services for both data equipment and telephone systems for businesses of all shapes and sizes, from small businesses to Midmarket or Midsize Business to Fortune 500 companies.

If you have any questions about our Maintenance and Support Packages or our blog, “Is my Company a Midmarket or Midsize Business?” please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.

Sources:

Defining What the Terms ‘Midmarket’ and ‘Midsize Business’ Mean Avaya

Avaya Maintenance & Support Packages from Advanced Communication Systems

Maintenance and Support PackagesWhen it comes to running a successful business, the right phone system can make all the difference. And Advanced Communication Systems can help. Our business communication specialists will thoroughly analyze your business needs and design an affordable solution flexible enough to grow and change as your business evolves. However, it does not stop there. Your business phone system is only as good as the Maintenance and Support that goes along with it. Fortunately, ACS provides premiere nationwide phone system support and maintenance services for both data equipment and telephone systems for businesses of all shapes and sizes, from small businesses to Fortune 500 companies.

Maintenance & Support Packages from Advanced Communication Systems

  1. Standard onsite business 8-5 Mon-Fri
  2. Business Critical 24/7
  3. Weekend Support
  4. Time and Materials support available
  5. Remote programming assistance packages available
  6. Network monitoring and diagnostic

At ACS, we offer Avaya Maintenance & Support Packages, as well. ACS can help manage your account with Avaya to ensure all appropriate equipment is covered and that you find the best plan for your business needs. Benefits of our Maintenance & Support Packages include:

  1. Remote monitoring
  2. 24/7 Response
  3. Onsite support
  4. Next day replacement services
  5. Post-warranty support
  6. And so much more!

ACS provides complete telecommunication packages, including:

  1. Partner Maintenance and Support
  2. Merlin Maintenance and Support
  3. IP Office Maintenance and Support
  4. Definity Maintenance and Support
  5. Legacy Nortel Maintenance and Support

We have achieved a 99% customer retention rate by providing expert support with quick response and resolution times!

If you have any questions about Avaya Maintenance and Support from Advanced Communication Systems please contact ACS by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Business Phone System Maintenance & Support Plan

Downtime is a business owner’s worst nightmare, affecting customer service and satisfaction, productivity, and, most importantly, your bottom line. This is why it is so important to do everything you can to minimize or even prevent downtime. This is also why Advanced Communication Systems has developed our Business Phone System Maintenance & Support Plan, an affordable alternative to Avaya support and maintenance plans. We offer a Basic Maintenance Program, Platinum Maintenance Program and Preventative Maintenance Program.

Benefits of a Business Phone System Maintenance & Support Plan

  1. Quick Response: Our technicians are available 24 hours a day, 7 days a week, 365 days a year.
  2. Expert Support: Our certified technicians have an average of 15 years’ experience and are trained on all Avaya systems.
  3. Real-Time Monitoring: Our outpost monitoring system provides real-time monitoring, proactive problem detection, and 24 x 7 trouble ticketing of your system.
  4. Expert Support: Our technicians deliver expert system design reviews, installation, testing, and post-installation maintenance.
  5. Nationwide Service: With over 1,200 certified service professionals nationwide, we are ready and able to handle your service requests quickly and courteously.
  6. Partnership Hours: We provide flexible Partnership Hours that you use how you see fit — for maintenance, moves/adds/changes, engineering, or training.
  7. Online Access: We allow customers to view the status of all repairs online.
  8. And So Much More!

Click here to request a quote today!

If you have any questions about our Business Phone System Maintenance & Support Plan, please contact us by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow us on FacebookTwitterLinkedIn, and Google+.

Purchasing a Maintenance Plan for your Business Phone System

When it comes to running a successful business, downtime can be a real killer. And what is one of the most common causes of downtime? Your business phone system! So if you would like to maximize the uptime of your Avaya telephone system, then you need to call Advanced Communication Systems (ACS) today.

Our Maintenance & Support Plan is an affordable alternative to Avaya support and maintenance plans… the alternative they’d like you to believe doesn’t exist. To learn more about our Maintenance and Support or to request a quote click here.

Benefits of an ACS following Maintenance and Support Plan

  1. ACS engineers are trained on all Avaya systems, allowing us to provide expert support. Our certified technicians possess an average of 15 years of experience.
  2. ACS engineers are available 24/7, ensuring your phone system is back up before too long.
  3. Our technicians deliver expert system design reviews, installation, testing, and post-installation maintenance.
  4. ACS allows customers to view the status of all repairs online.
  5. ACS’s Outpost monitoring system provides real-time monitoring, proactive problem detection, and 24 x 7 trouble ticketing of your system, modem access, power, and environmental conditions mean minimum downtime.
  6. Our customer service is tailored to the needs of each individual customer.
  7. And so much more!

ACS offers the following Maintenance and Support Programs:

  • Basic Maintenance Program
  • Platinum Service Program
  • Preventive Maintenance Program

And with over 1,200 certified service professionals nationwide, ACS is ready and able to handle your service requests quickly and courteously. Best of all, we take a partnership approach to maintenance — enabling you to minimize your maintenance expense and customize the support to meet your unique needs. We provide flexible Partnership Hours that you use how you see fit — for maintenance, moves/adds/changes, engineering, or training.

If you have any questions about Phone Systems Maintenance & Repair please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

Our commitment to your organization encompasses your business needs now and into the future. We thoroughly analyze your requirements and devise a solution flexible enough to grow and change as your business evolves.

You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

 

Evaluating Business Phone Systems: Traditional PBX vs. Hosted PBX

As a business owner, you are faced with tough decisions on a daily basis, from hiring and firing employees to advertising, marketing, and much more. With our help, we are hoping that choosing the right business phone system isn’t one of those tough decisions. The telecommunication experts at Advanced Communication Systems have broken down the battle between traditional PBX systems and hosted PBX systems to help you make a well-informed decision.

First, try and answer the following questions to assess your current and future phone needs:

  1. How many current employees do you have? How many do you expect to have in 5 years?
  2. What are your current and expected call volumes (both inbound and outbound)?
  3. How much do you expect your business to grow?
  4. Do you need to support telecommuters, branch offices and a distributed work force?
  5. Do you have a customer support center with high call volumes?
  6. Do you plan to use VoIP (Voice over Internet Protocol)?
  7. Are advanced features, like automated call answering and conferencing, important to you?

What you need to know about Traditional PBX and Hosted PBX Phone Systems

  1. Traditional PBX Phone System: Typically not a viable solution for small businesses, traditional PBX systems support all of the advanced calling features you are looking for! The drawback is the initial investment, which can be fairly high.
  2. Hosted PBX Phone System: For small businesses, a hosted PBX system typically makes more fiscal sense. This type of hosted solution offers business owners a per user per month cost with very little upfront investment (no on-site server), making PBX much more affordable for smaller businesses. However, once your business hits 20 users, these systems become much less cost-effective.
  3. Hybrid PBX Phone System: Perhaps the best solution for midsize companies or companies in flux, a hybrid PBX system offers the best of both worlds for business owners. Hybrid systems have free VoIP calling, support for telecommuters and branch offices, system monitoring and easy management. Plus, hybrid solutions offer rock-solid PSTN connectivity, advanced features, and complete call privacy. And because of these systems are hosted, maintenance is free.

Advanced Communication Systems can align your Business with the Right Phone System

At Advanced Communication Systems, our highly trained team will help you understand the available communications technologies and help you choose the best phone solution that fits your needs and your budget.

If you have any questions about the Traditional PBX or Hosted PBX, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

 

ACS Maintenance Agreement & Customer Service in Action

One of Advanced Communication Systems’ (ACS) customers was getting a “Waiting for Line” error when their employees tried to make outbound calls. Since this is typically an indication of a service provider problem and this customer has a maintenance agreement with us, ACS promptly reported the issue to their phone and internet service provider, Windstream.

Maintenance customers receive liaison support as part of the plan. For information on how to report an issue to a service provider yourself, please call us at 800-750-3624.

Windstream checked the line and ran a few tests, but the problem remained, so ACS technician Brian Blanton remotely ran some diagnostic tests on the customer’s Avaya IP Office phone system. System Status Application (SSA) would not load properly remotely, so Brian went on site to troubleshoot.

Brian ran a Repair of Windows XP to resolve the SSA issue. This allowed the SSA to assist in diagnosing the problem. Evidently, the recent upgrade to 6.1 resulted in unused analog trunks being included as part of the line group of the PRI. After disabling these analog trunks, the issue was corrected and the customer could dial out.

Although the majority of our service calls are handled remotely, we dispatch Avaya Certified IP Office technicians within 4 hours for our Maintenance customers when on-site presence is required.

We offer the following Maintenance and Support Programs:

  1. Basic Maintenance Program
  2. Platinum Service Program
  3. Preventive Maintenance Program

One of the many benefits to having ACS on the job when something goes wrong is that we will keep searching until we find the source of the problem instead of passing the problem back to the customer. It’s not about finger pointing; it’s about investigating all possibilities to get our customer back on line as soon as possible.

For more information on ACS’s services and maintenance agreements, call ACS at 800-750-3624 or to request a quote click here.

A product is only as good as the company supporting it.

At ACS we feel this is especially true with business communications systems. ACS has the resources to provide complete, integrated solutions on a national basis; Our customer service is tailored to the needs of each individual customer. We pride ourselves in delivering personal service and attention.

You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

 

Finding the Right Phone System for your Business :: Business Communication

As a business owner you barely have time to breathe, let alone weigh the pros and cons of different business phone systems. Luckily, we at Advanced Communication Systems are here to help guide you through the process, making your decision as easy as possible.

Finding the Right Phone System for your Business

Finding the right phone system for your business is dependent on one major factor: your business needs. Your needs will dictate what type of phone system you need to effectively run your business. So ask yourself the following set of questions:

  1. Why do you need a New Phone System? Besides making and receiving phone calls, what are other important features you are looking for in a new phone system? Make list of all of features that you need to in your new phone system.
  2. What Type of Phone System meets your Business Needs? With new advancements in IP technology, voice over IP (VoIP) phone systems are quickly growing in popularity. Does this type of system make sense for you and your business needs?
  3. Will you integrate your New Phone System with other Business Systems? VoIP phone systems can be easily integrated into existing business systems, like your CRM or ERP platform. This will help increase business efficiency and productivity.
  4. Will you be Maintaining and Supporting your System yourself? Without a dedicated IT staff, it will be hard to maintain and support your IP based phone system yourself. You may want to consider a hosted VoIP solution.
  5. What are the Needs of your Users? Before deciding on a specific phone system, talk to your employees. What are their specific wants and needs?

Still have more questions? Well, Advanced Communications Solutions is here to help! So if you have any further questions about Business Phone Systems or VoIP Phone Systems, please contact Advanced Communication Systems by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today

About Advanced Communication Systems:

Advanced Communication Systems is a National vendor of Avaya and Cisco telecommunications products with local offices in Northern Virginia, Maryland and Washington DC. ACS offers business telephone solutions and maintenance services that help you leverage the value of your business’s telephone system investment. From traditional PRI to Voice over IP (VoIP), ACS gives you more options for voice and communication technology solutions than any other provider.

You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Advanced Communication Systems Announces new Managed Hosted IP Service-Star to Star

A Managed hosted solution ensures your application-based software is always current and our Star2Star solution is unique in that the data center constantly monitors the health of your telecommunications system. Combined that with the cost savings you will experience with a managed solution and you can see why Managed Hosted IP is becoming even more popular among businesses.

Star2Star provides the world’s most reliable business grade phone solution. It is designed and built combining phone system and service together to provide a revolutionary set of calling features with unmatched quality and reliability.

You decide how your system works
The Star2Star web-based settings menu allows you to quickly build multi-layer automated attendant menus and to set up ring groups, customer service queues, paging, and music on hold. Extensions can be configured to allow or prohibit certain activities such as international calling or outbound calling. Users can set up their own speed dials, call forwarding, find-me/follow-me, voice mail options, and call blocking. The latest company directory is always just a click away as a printout. We can even have your greeting messages and voice prompts professionally recorded if you wish.

Business-Class Quality and Reliability
The phone system and service are designed for business and include support for multiple locations, remote “home office” extensions, directory listing, and 911. The cost of the phone service is half of a typical business phone bill. Even after buying all new phone equipment, most customers spend less money from the very first month for the phone system and phone service than they have been paying the traditional phone company for the service alone. In most cases, you even keep your old phone numbers, contrary to many other hosted solutions.

Be Cool, Be Green
The Starbox 2200 uses only 12 Watts of power. The unit is silent, fanless designs with no hard drives or other moving parts.

Please be sure to try our new IP host! You will not regret it!

If you have any questions, please contact us by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today

About Advanced Communication Systems:

Advanced Communication Systems is a National vendor of, Avaya and Cisco telecommunications products with local offices in Northern Virginia,  Maryland and Washington DC. ACS offers business telephone solutions and maintenance services that help you leverage the value of your business’s telephone system investment. From traditional PRI to Voice over IP (VoIP), ACS gives you more options for voice and communication technology solutions than any other provider.

ACS has experience in every major industry sector and business size, from small businesses to Fortune 500 companies.

You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.