Contact Center Guide

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Connecting customers to the right agents over the right channel is key to an excellent, differentiated customer experience. We evaluated midsize contact center interaction management (CCIM) providers and identified the 8 most significant:

Aspect Software

  • Avaya
  • Cisco Systems
  • Enghouse Interactive
  • Genesys
  • Interactive Intelligence
  • Mitel Networks
  • Unify

Tell us below where to send your report to find out how each provider ranked and key considerations for Application Development and Delivery (AD&D) professionals to make the right choice.