Connecting customers to the right agents over the right channel is key to an excellent, differentiated customer experience. We evaluated midsize contact center interaction management (CCIM) providers and identified the 8 most significant:
- Cisco Systems
- Enghouse Interactive
- Interactive Intelligence
- Mitel Networks
Tell us below where to send your report to find out how each provider ranked and key considerations for Application Development and Delivery (AD&D) professionals to make the right choice.