Contact Center Guide


Connecting customers to the right agents over the right channel is key to an excellent, differentiated customer experience. We evaluated midsize contact center interaction management (CCIM) providers and identified the 8 most significant:

Aspect Software

  • Avaya
  • Cisco Systems
  • Enghouse Interactive
  • Genesys
  • Interactive Intelligence
  • Mitel Networks
  • Unify

Tell us below where to send your report to find out how each provider ranked and key considerations for Application Development and Delivery (AD&D) professionals to make the right choice.