One of the biggest investments a business can make is a business phone system. A business must have an efficient method of communication for not only employees to customers but also employees to employees. Here are a few ways that a great business phone system can benefit your employees.
Ability To Transfer Calls
A great business phone system can transfer a call by merely hitting a button. Not only will this simplify your internal employee communications, but it will also improve your customer service. The lack of a business phone system risks the appearance of seeming unprofessional to your customers.
Unified Communications and Enhanced Efficiency
A hosted business phone system permits a business to incorporate their system with other communication tools, i.e. their email. If you configure your systems properly, you can have voicemails atomically transcribed, place a call from an email client, or permit employees to make low-cost calls from any location that has broadband. This will increase the efficiency among your employees.
Reduces Need For Receptionist
Any customer who calls a business will most likely hear one of two things: an auto attendant or a receptionist. For some businesses, a receptionist works best. However, for others it makes more sense to have an auto attendant. Auto attendants usually allow a customer to reach an individual quicker because they don’t have to go through a separate person. It’s an efficient way of cutting out the middleman.
Ability To Share Phone Lines
If you have a decent business phone system, you should have the capability to share phone lines. Under this feature, all employees have access to every line. If you have a larger sized company, this makes sense because you reduce the amount of information that needs to be relayed back and forth.
If you have any questions regarding Business Phone Systems, please contact Advanced Communication Systems today at 800-750-3624. You can also follow us on Facebook.
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