Over the last few years, technology has evolved tremendously. Sometimes the change comes so fast, consumers aren’t aware of the new products available. One of those new products is the softphone.
The term softphone might lead one to believe that it is a literal phone, but instead it is an application that acts as a phone. The app is a little bit like Google Voice; it allows users to make and receive calls over VoIP. It works by downloading the app and using your VoIP features from your smartphone, desktop computer or laptop.
The major benefits of using a Softphone is the ease of communications and the cost savings. The only drawback would be relying one hundred percent on an Internet connection. If your business has reliable Internet though, it could be perfect for your communications needs!