Tag Archives: Avaya

Why a Legacy Business Phone System Could Be Hurting Your Business

legacy business phoneThe way businesses communicate is completely different than they did just a few years past. Nevertheless, many businesses cling to legacy business phone systems purchased over ten years prior. There are numerous reasons that businesses don’t make the switch, but the most obvious one is that you don’t fix something that isn’t broken. However, there are a few issues with that sort of thinking.

The biggest problem with legacy business phone systems is that they use technology and hardware that is now entirely obsolete. If your system breaks, you will have a difficult time finding parts for it because the manufacturers no longer support them. Hanging on to a legacy phone system to save some money will eventually blow a whole right through your budget.

The issue with older business phone systems goes deeper than that though; by sticking with obsolete equipment you’re limiting your business’s potential. For example, remote workers comprise much of the workforce. Legacy phone systems exclude a business from that segment of the workforce.

To put it simply, there has been a total transformation in telecommunications. If you don’t keep up with the changes, it could hurt you in the long run. With all that said, what are some of the biggest benefits of a modern business phone system?

Current Communications Equipment Costs Less

Years ago, brand-new business phone systems were often the most expensive idea companies purchased. The costliest part of that business phone was the PBX. Now, businesses have the option of buying a Virtual PBX. Virtual PBX’s allow the company to only buy the phones, drastically reducing costs.  

The other added benefit to Virtual PBXs and modern technology is the reduction in a catastrophic communications failure. If you have a hardware failure on a legacy phone, it could severely hinder your business.

Connectivity

As mentioned earlier, modern business phone systems erase geographic barriers and allow you to hire outside of your immediate area. It goes without saying that legacy phone systems don’t allow for remote workers—at least not practically. If you try to have employees work outside of the office (or predominantly work in the field), they could have numerous phone numbers and numerous mailboxes. Modern business phone systems make this endeavor a lot more practical and a lot less confusing.

If you have any questions regarding business phone systems, please contact Advanced Communication Systems today at 800-750-3624. You can also follow us on Facebook.

Avaya Aura Named 2015 CUSTOMER Magazine Product of the Year

Avaya Aura Product of the YearWith some of the best products in today’s market, it is no surprise that Avaya Aura was a 2015 Customer Magazine Product of the Year Award Winner.

TMC, an integrated media company, recognized Avaya as an innovator in customer experience technology solutions. Specifically, Avaya’s Aura Experience Portal was the product that received the accolades it deserved. In such a competitive market, how was Aura able to stand out among the competition?

Continue reading Avaya Aura Named 2015 CUSTOMER Magazine Product of the Year

Google and Avaya Join Forces, Build a Better Contact Center

Google Avaya Contact CenterGoogle and Avaya have recently joined forces to create an innovative contact center for business solutions.

Avaya is known for its expertise in enhancing customer engagement, and Google is a strong force in Web applications and devices that allow for flexible and cost-effective solutions. Business owners across the world will be able to benefit from this collaboration.

Continue reading Google and Avaya Join Forces, Build a Better Contact Center

Better Customer Service with Avaya

Customer Service Avaya
Customer service can make or a break a business, and bad experiences can be shared instantaneously with social media.

Customer service can make or a break a business, and bad experiences can be shared instantaneously with social media.

A recent study suggests that 70 percent of consumers expect to be treated uniquely, and 92 percent expect a company to be proactive in their engagement. To provide better customer service, a company has to throw the old playbook out the window, and find ways to improve connections with customers.

Providing Customers with Better Service

In order for a business to provide better customer service, it needs to equip its employees with the right tools. Companies like Avaya, that provide engagement solutions, help your employees effectively communicate. The new breed of business client wants a fast and easy solution, and if you don’t provide that, your competitor just gained a sale. Leaders realize that an employee can only reach expectations with the proper resources, and companies looking to maximize its customer service efforts invest in communication solutions like those provided by Avaya. Continue reading Better Customer Service with Avaya

Avaya Products in Schools Help Improve Learning

Avaya SchoolsChildren are growing up as fast as we can blink. They are aging just as rapidly as technology is evolving, and they know how to keep up with it. When you need to figure out how to turn your phone on silent, you can just turn to the nearest elementary school student to show you how.  If you are a teacher, you know how tedious it can be to write things out on your white board. Avaya products have been introduced in schools as another way to incorporate technology into learning, making it easier on you and entertaining the kids.

Avaya Fabric Connect

Avaya has employed a network for certain schools and it has the capabilities they need because of the large bandwidth and virtualized dashboard.  This type of network is called the Avaya Fabric Connect. A benefit to having Avaya products in schools is that it has a cloud-grade network, so data will be secure, accessible, and easy to save.

Avaya School Network Case Study

A case study was done with Jefferson County schools in Kentucky, testing the Avaya Fabric Connect system. Over 100,000 students needed access to this technology, not to mention the 175 locations that this school district contained.  The benefits that came out of the study were numerous. The deployment of the system took as little as one summer, it allowed students to bring their own devices (saving the school system money), and the tech team was only a phone call away to help with any issues or questions.  The students were excited to learn through digital technology and the staff was grateful of the savings over a long time span.  The largest benefit of the Avaya Fabric Connect was that it was built as an all-encompassing platform for the future to support data, VoIP, and wireless technology.

Digital learning is being embraced as technology advances. Avaya Products have become more prevalent in school systems as the demand for technology in classrooms grows.  Advanced Communication Systems works directly with Avaya and can help you implement this high grade network and communications technology in your workplace.

Advanced Communication Systems and Avaya

Avaya works with thousands of Avaya Connect Partners to give you alternative ways to access Avaya solutions through knowledgeable local providers, like Advanced Communication Systems. We have experience in every major industry sector and business size, from small businesses to Fortune 500 companies, and can help you select the right phone system for your business.

For more information, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+ to stay up to date with all of the latest developments and news in communication systems.

The Top Avaya Trends for 2015

Avaya Trends for 2015A picture is worth a thousand words, and pictures go viral now. Businesses must tailor their communications to trends in the media arena. There are a few distinct emerging communications trends this coming year. Avaya experts have come up with the top developments of 2015. To recount their theories, we have compiled a brief list of our own that aligns with their top six.

The cloud will become more prevalent.

As technology grows and changes, more space and memory is needed for business work, not to mention increased security. Most executives know that the cloud is becoming popular among large scale companies for its upgraded capabilities. Avaya personnel suggest that the mindset will shift in about five quarters on the business calendar from wanting in-house equipment to looking at cloud solutions. When this switch is made, a strong support team from the cloud will be needed to address concerns and issues in a timely fashion.

Engaging customers on social media grows difficult.

Just posting on social media accounts and looking at business profiles will not help sales in 2015. As advertising becomes streamline on social media, it will be a daunting task to differentiate the way a business presents itself. A new personality and voice must emerge to engage the right customers. A digital marketing manager must follow trends on each platform to respond appropriately and effectively. Avaya suggests that businesses should encourage crowdsourcing for customer to employee interaction.

Video technology support will be a given in the customer service industry.

In prior years, only a few companies offered video support; and it was only one-way. Avaya offered two-way video support in 2014 and was the first company to do so. This allowed customer engagement and relief on the customer’s end. Other companies have picked up on this emerging trend and are rapidly making this support option available. Businesses should implement video as well as keep up with chat support in 2015 to keep up with the market competition.

Customer support becomes more efficient.

Not only will video technology improve the customer experience, but the way customer support is structured will increase the efficiency of the business. For example, when a customer calls in about an issue, the first person they speak with will have the knowledge and ability to address the problem. Long waits on hold will slowly be eliminated as there will be more employees to handle customer service. A technique also to be implemented in 2015 is swarming, where teams are multi-functional, fluid, and can solve problems quickly.

Advanced Communication Systems and Avaya

Avaya works with thousands of Avaya Connect Partners to give you alternative ways to access Avaya solutions through knowledgeable local providers, like Advanced Communication Systems. We have experience in every major industry sector and business size, from small businesses to Fortune 500 companies, and can help you select the right phone system for your business.

For more information, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+ to stay up to date with all of the latest developments and news in communication systems.

Get Customers Engaged with Mobile Communication!

As the bloggers over at Avaya have recently noted, more and more people are looking for ways to get involved with businesses using their mobile communication devices. It’s really no wonder why; smart phones, tablets, and similar devices are dominating virtually every other aspect of consumers’ lives anyway. There are apps for recording calories and exercise, options to sync email and calendars through multiple venues, and other programs that make many of our most basic activities that much easier. Customers want this same ease and convenience to touch everything they do, which is why businesses need to keep up to date with mobile technologies and use them in creative ways to boost customer engagement!

mobile communicationMobile Communication Devices Get More Customers More Involved

Gone are the days of customers trying to get in touch with your company via a traditional call center. That tied-to-the-desk mentality is not in keeping with today’s technologies, and customers know it. What they will opt for instead, increasingly, is the “anytime, anywhere” mentality of a mobile app. Telecom experts like those at Advanced Communication Systems know about the latest Avaya innovations that make these apps available to your company, and subsequently, to your consumers. Avaya Customer Connections Mobile, for instance, integrates a full range of mobile options together to create the ideal experience for today’s techno-savvy customer.

It may seem like a relatively small change to make compared to others in your company, but getting up to speed with an increasingly mobile customer base is actually one of the best investments you can make in your business’s future. Not only are mobile communication devices important now, but they will continue to become more and more so in the years to come, and you had better be prepared with an agile and adaptable solution. Get in touch with Advanced Communication Systems today for more information!

All About Advanced Communication Systems

Advanced Communication Systems, located in Maryland, is a national vendor of a wide variety of telecommunications products. We are here to help you select the communication system for your business.

And we have experience in every major industry sector and business size.

For more information, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+ to stay up to date with all of the latest developments and news in communication systems.

Avaya Videoconferencing Solutions for Small Business Owners

Avaya Videoconferencing Small BusinessSmall business owners are in a very unique situation. They have to try and compete with large businesses with a smaller budget, fewer employees, and, more often than not, no in-house IT department. It’s tough, but it’s not impossible, if you make a few key decisions, especially when it comes to technology.

Does your small business employ videoconferencing software? In a 2013 IDC report, 60% of midmarket businesses admitted to either currently using videoconferencing or planning to deploy such solutions in the near future. So don’t fall behind the competition. Invest in your business. Invest in your future. Invest in videoconferencing.

“The cost of video conferencing has come down significantly,” explains Avaya.com blogger Kenneth Leung. “In fact, users can download a video conferencing client or app on virtually any device, smartphone, tablet, laptop or PC/MAC, and with a single click simply enter the video conference from where they sit. No need to go to a special room or have special equipment.”

Click Here to learn more about the benefits of videoconferencing.

Avaya Videoconferencing Solutions for Small Business Owners

It is Avaya’s mission to help small businesses improve productivity and improve customer interactions, using advanced technology and tailored solutions designed specifically for their needs. This is why Avaya developed Avaya Scopia, an all-in-one solution designed to provide exceptional value for small- and mid-size businesses.

Additional benefits of Avaya Scopia include:

  1. Built for the needs of small and mid-sized businesses.
  2. Up to eight participants with click-to-join capabilities through desktop and mobile devices
  3. Features include voice and video, content sharing, chat functionality and more.

“Video collaboration is no longer restricted to big companies with big budgets, or confined to the boardroom or dedicated video conference rooms,” writes Avaya.com blogger Timothy Mak.

Avaya Videoconferencing Solutions from Advanced Communication Systems

Avaya works with thousands of Avaya Connect Partners to give you alternative ways to access Avaya solutions through knowledgeable local providers, like Advanced Communication Systems. We have experience in every major industry sector and business size, from small businesses to Fortune 500 companies, and can help you select the right phone system for your business.

If you have any questions about Videoconferencing, please contact Advanced Communication Systems at 1-800-750-3624 or visit BuyTelephoneSystem.com today!  You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Avaya Teleworking Solutions

telecommutingWorking from home has become a leading alternative to working in a cubicle and is increasing in popularity every day.  Studies have shown that around 30 million Americans are working from a home office at least once a week, with this number being predicted to grow by 63% in as little as five years.  Many recent improvements in technology may account for this sudden increase.  With more advancements continuing to be made, working from home becomes easier and easier.  New companies focusing on simplifying telework are an excellent resource for those looking to make the switch, and Avaya Teleworking Solutions is no exception.

How Does Avaya Improve Telecommuting?

Avaya Teleworking Solutions’ goal is simple; to give access to telepresence such as video, IM, content sharing, and conferencing services that one would receive in an office to those working from home.  Often the public networks used from home are less secure, less reliable, and have less bandwidth than enterprise networks.  Avaya Teleworking Solutions can cut out the need for using dedicated lines in your home for work purposes.  This reduces home office expenses by the company and keeps your lines working through interruptions, such as bad weather or labor strikes.

What are the Advantages of Avaya Over Others?

Avaya Teleworking Solutions provides many benefits for its customers.  Their SIP desk phones create a secure, guarded connection through the Avaya Session Border Controller (SBC) for Enterprise.  The H.323 desk phones have built-in VPN software to allow them to connect securely.  Avaya’s VDI Communicator and VDI Agent allow their workers and contact center agents to connect to their data center over a VPN connection, allowing teleworkers to keep in contact with the data center without needing to use corporate data outside enterprise boundaries. If a connection gets lost, survivability capabilities in VDI Communicator continue to provide communication for their users.  This allows conference calls and other interactions to continue on uninterrupted.  Even if the host loses power temporarily, Avaya Teleworking Solutions will keep the conference call working so the host may rejoin.  Avaya workers and clients can communicate in a “dual connect” mode where the call control belongs to the client, and the voice path for inbound and outbound calls is directed to the home number.  All of their web, video, and audio solutions allow teleworkers to feel connected with their company, even if they work at home full time.

If this article has piqued your interest in teleworking, let Avaya Teleworking Solutions help you get the best experience out there.

Advanced Communication Systems, located in Maryland, is a national vendor of a wide variety of telecommunications products. We are here to help you select the communication system for your business.

And we have experience in every major industry sector and business size.

For more information, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+ to stay up to date with all of the latest developments and news in communication systems.

SOURCES:

http://www.avaya.com/blogs/archives/2014/11/mobility-teleworking-solutions-for-the-mobile-employee.html

http://www.forbes.com/sites/kenrapoza/2013/02/18/one-in-five-americans-work-from-home-numbers-seen-rising-over-60/

 

 

Mobile Tricks for On-the-Go Employees

As we talked about in one of last week’s blogs, taking your business mobile is a decision that guarantees you will be able to keep up with today’s ever-evolving consumer base. Equally as important, it helps your on-the-go employees stay in constant and consistent contact with your main office, ensuring that operations run smoothly no matter where they take place. So if you are looking to equip your business with the right Avaya products to keep your mobile employees connected, what should you be looking for? Advanced Communication Systems has a few suggestions.

mobile solutionsAvaya Tools for On-the-Go Employees

One essential thing that your on-the-go employees will benefit from is call control. Call control allows the employee who is out in the field to have a lot more, you guessed it, control over the calls coming in from clients, as well as keeping calls affordable even when they travel internationally.

For face-to-face interactions even from thousands of miles away, your on-the-go employees can make use of Avaya Scopia, a system that allows clients and guests to videoconference from tablets, smartphones, and desktop computers easily. Invites to video chats are set up through an accessible calendar, and joining a conference takes less than a minute to do!

Avaya Messaging Service is another tool that your employees can use to streamline their mobile business practices; with it, only one phone number needs to be used for a range of mobile devices, making it easy and hassle-free for your customers to get in touch with your employees regardless of where they are.

Keeping your business up-to-date with the latest technology has always been the key to staying ahead of the pack. With mobile tricks for your on-the-go employees, you will be utilizing some of the most advanced tools out there. Get in touch with us today to learn more about Avaya mobile products!

All About Advanced Communication Systems

Advanced Communication Systems, located in Maryland, is a national vendor of a wide variety of telecommunications products. We are here to help you select the communication system for your business.

And we have experience in every major industry sector and business size.

For more information, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+ to stay up to date with all of the latest developments and news in communication systems.

Source: http://www.avaya.com/blogs/archives/2014/12/mobility-road-warrior-solutions.html