Tag Archives: Benefits of VoIP

The Top Benefits of VoIP Analytics

VoIP Analytics VoIP Business Phone Systems have changed the way companies communicate. VoIP offers features such as mobility, scalability, and cost savings. However, one of the most overlooked features is VoIP analytics. VoIP analytics is the study of your voice processes in order to gain actionable insights. It is one of VoIP’s most powerful tools, because it allows a business to not only monitor but act on data-based insights.

VoIP analytics is especially powerful for sales based companies. VoIP allows you insights into employee performance, sales campaigns, average customer sentiment, etc. Once you have access to the data, the possibilities are endless.

VoIP Analytics Data

VoIP Analytics gives you access to the following data points:

·         Number of calls answered during a given time

·         Recognizing time-frames when phone traffic spikes

·         Geographic location of calls

·         Time duration of calls

·         Average customer wait-period

Craft a better calling experience

The biggest benefit of VoIP analytics is probably in the customer service department. Sales managers, by using the data from analytics, can better hone their strategies. For example, by knowing their customer’s call patterns, they can find ways to reduce wait-periods.

Showcase customer trends

One of the other benefits of VoIP call analytics is that you can record and play back as many different calls as you want to.

When it comes to VoIP call analytics, you can record and hear back to multiple calls as you require. Sales managers can search keywords such as ‘cancel’ and listen to all the calls containing their search. This is a powerful feature, as it can help elucidate trends.

Thanks to VoIP analytics companies don’t have to rely solely on customer feedback surveys if they want to gather trends on their business. If you have any business phone system questions, please contact us. You can also follow us on LinkedIn.

Are You Unhappy with Your Hosted PBX Provider?

Hosted PBXThe Virtual PBX (also known as Hosted PBX or Cloud PBX) has been a great benefit to companies. However, the product is only as good as the provider; if you’re experiencing problems with your Hosted PBX, it may be time to switch providers as opposed to ditching the service altogether. If you’re experiencing any one of the following, it may be time for a change.

 

Too Expensive:

While it is never a great idea to go for the cheapest price, it is undeniable that a lot of businesses are paying way too much for their Virtual PBX. For those businesses, it may not have begun that way; they may have started out at a reasonable rate, but their provider gradually raised their rates over time. Other businesses may have experienced a rate hike after their first contract ended. Either way, doing a VoIP comparison is probably a good idea if you feel like you are paying too much for your Hosted PBX.

Poor Customer Service:

If your provider isn’t offering superior and timely support, it might be a good idea to switch providers. A lot of businesses justifiably switch due to the customer representatives being rude and not knowledgeable. Sometimes this can simply be due to the provider’s sales outmatching the rate they are growing their customer support team, but either way, the customer is in their rights to make a change if they aren’t happy with the customer service.

Lack of Local Support: 

Cloud business phone systems have been a leap forward in telecommunications, but that doesn’t preclude the need for an engineer having to visit the site from time to time. If you have a local provider, this typically isn’t a problem; having a non-local provider, however, means that geography can sometimes impede them in getting an engineer out to your company in a timely fashion.

The Good News: Changing VoIP Providers isn’t Hard!

Before Hosted PBX, businesses had to spend a lot of money on their business phone system. To justify the expenditure, they had to hang on to the system for a while—which meant that switching providers due to poor service was unheard of.

With cloud business phone systems, making a change is simple. Nearly all businesses use an industry standard SIP phone, so changing providers doesn’t mean that you must change your phones too. Furthermore, cloud PBX hardware is in a data center, so you don’t have any expensive on-site equipment to replace either. Switching is as simple as your new provider programming the phones to recognize the new VoIP system.

If you are interested in Hosted PBX or have any other business phone system questions, please contact us. You can also follow us on Facebook.

Why you need a totally separate VOIP network (Part 1)

13953903_sIn the old days, calls sounded great because they were circuit switched. Calls sounded even better when phone companies made the leap to TDM (Time-Division Multiplexing). This digitized the calls between the central offices at the near and far end.

In today’s world, there isn’t a big difference between digitizing calls with old fashioned TDM or VoIP packets. As long as there is enough bandwidth and the VoIP packets are routed correctly, a VoIP call will sound perfect.

However, there is always a delay because of the time difference in digitizing a call with VoIP and the quicker option of TDM. As long as the callers aren’t in the same workspace however, they won’t notice the delay.

The big issue with VoIP (and video conferencing) is when packets are routed improperly. The problem arises from congestion somewhere along the network. Typical causes of congestion are movies, YouTube, or anything that utilizes a lot of packets that aren’t time sensitive. Obviously VoIP packets are time sensitive. They can’t be buffered and any packets that don’t make it to the other end quick enough are essentially thrown out, making the conversation garbled and confused.

The solution is to separate VoIP voice packets from all the other Internet traffic, thus creating an entirely separate VoIP network. Find out how to accomplish this in our next installment.

Three advantages of VoIP

27723224_sThere are times when all of us feel as though we can’t get away from our cell phones–there’s even a National Day of Unplugging and a Screen Free Week! For better or worse, we have become a nation addicted to our devices, but the trick is to find the proper way to manage life and business. Here are some of the upsides to having mobility with your VoIP system.

You are no longer handcuffed to your desk

If you are an salesperson, VoIP is especially helpful. If you’re using a traditional phone system instead of something like VoIP, each morning can find you coming into the office and spending a  lot of time checking messages and calling people back. With a mobile app, you don’t have to be stuck at your desk; instead of customers calling your office line and finding a voicemail greeting, you can set it up to have the call come through to your cell when you are not at your desk. Not only does this save you time, but it’s better customer service.

Only one phone number

If you are a service company or a real estate office, your staff is usually out in the field. In this case, they have to use their cell phone. With a VoIP system, you only have to use one phone number, whether you are calling from your office phone or cell phone.

 

Flexibility

Most of today’s workers are attempting to manage their households as well as a business career. Employees may have doctor appointments or struggle to get into work by 8 A.M. due to family obligations. With mobility, employees now have a greater flexibility in handling their household while remaining connected to the office!

Why Traditional Landlines Are A Dying Breed

13953903_sIn recent years the demand for traditional landline phones has gradually dissipated. There are a plethora of reasons for this, but the biggest reason is that the way we communicate is changing. Written communication has exploded into the forefront, and emailing and texting is only becoming more popular, even when it comes to businesses communicating with clientele. VoIP business phone systems allow companies to marry voice calls and data in an exciting way, making them an intriguing option for many companies.

 Cost is another reason that landlines are dying. When a business wants to replace or upgrade their business phone system, VoIP is surprisingly more affordable–not to mention faster and boasting more features.

Many companies are still operating with traditional landlines, but don’t expect it to last much longer. Statistics indicate that there has been as much as a fifty-five percent decline in landlines during the last ten years. If this rate continues, landlines will be almost extinct at the end of 2025.

5 Benefits of Using VoIP for Your Business

5 Benefits of Using VoIP for Your BusinessAre your company’s phone bills dragging you down? Do you get poor quality of service? Do you have trouble setting up conference calls, or sharing media? It may be time to consider switching to Voice over Internet Protocol (or VoIP) telephone services. Read our list of 5 benefits of using VoIP for your business below.

1. Less Expensive Then Traditional Services

The first, and most immediately relevant, benefit of using VoIP for your business is that it is less expensive then traditional communication services. The total cost of VoIP is lower for several reasons. First, sending voice data over internet protocol is cheaper then sending voice data over copper lines or fiber phone lines. Continue reading 5 Benefits of Using VoIP for Your Business

Small Business Phone Systems: Is VoIP right form my business?

As a small business owner, you have a lot of difficult decisions to make. What phone system you purchase doesn’t have to be one of them. Voice over Internet Protocol, better known as VoIP, is one of the hottest technologies in the business phone industry. VoIP transmits calls over computer networks instead of using traditional phone lines, which leads to reduced phone bills, lower equipment costs, increased functionality, and so much more. Best of all, VoIP is extremely affordable.

Benefits of VoIP

  1. Reduced Phone Bills: Because VoIP utilizes computer networks and Internet lines instead of traditional phone lines, calls, especially long distance calls, are much cheaper.
  2. Lower Equipment Costs: VoIP brings with it reduced costs for equipment, lines, manpower, and maintenance.
  3. Increased Functionality: VoIP phone systems boast big business functionality at a price point that small business owners will enjoy.
  4. Better Sound Quality: VoIP has a sound quality at least as good as a cell phone and at times better than that of a landline.
  5. Portability: VoIP systems can utilize any broadband connection, meaning users can log into their VoIP telephone from anywhere in the world.
  6. Broadband Connection: Business VoIP systems provide improved latency and Quality of Service (QOS).
  7. And so much more!

Is VoIP right form my Business?

There is only one way to find out. Contact Advanced Communication Systems, your small business phone systems specialist, today. At Advanced Communication Systems (ACS), we will help you understand the available communications technologies and help you choose the solution that best meets your needs and budget restraints. From traditional PBX to Voice over IP (VoIP) to IP PBX, ACS gives you more options for voice and communication technology solutions than any other provider in the Baltimore – Metro area.

Advanced Communication Systems is committed to your organization, both now and in the future. We are committed to helping your business grow!

If you have any questions about Small Business Phone Systems please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

What is VoIP? This and other Small Business Phone System Questions answered

What is VoIP?

Voice over Internet Protocol, better known as VoIP is one of the hottest technologies in the business phone industry. Instead of using traditional phone lines, VoIP transmits calls over computer networks, leading to reduced phone bills and additional features and benefits.

And the technology is constantly improving…

What are the Benefits of VoIP?

There are several benefits to VoIP, including:

  1. Improved Sound Quality: VoIP sound quality is at least as good as a landline, but sometimes it even surpasses the sound quality of traditional phone lines.
  2. Reduced Bills: As we already mentioned, VoIP can lead to reduced phone bills. This is because calls travel over Internet lines and not traditional phone lines.
  3. Equipment Cost: VoIP brings with it reduced costs for equipment, lines, manpower, and maintenance.
  4. Broadband Connection: Business VoIP systems provide improved latency and Quality of Service (QOS).
  5. Portability: Because they utilize a broadband connection, users can log into their VoIP system from anywhere in the world.
  6. Features and Functionality: Aside from traditional phone calls, VoIP systems offer advanced features and functionality, such as videoconferencing.
  7. And so much more!

Is a VoIP Systems right for my Small Business?

It very well could be. However, the only way to know for sure is to contact a VoIP service provider today. They will be able to examine your unique needs and situation and offer suggestions accordingly.

Where can I purchase a VoIP Phone System?

At Advanced Communication Systems (ACS), we will help you understand the available communications technologies and help you choose the solution that best meets your needs and budget restraints. From traditional PBX to Voice over IP (VoIP) to IP PBX, ACS gives you more options for voice and communication technology solutions than any other provider in the Baltimore – Metro area.

If you have any questions about Small Business Phone Systems please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Business VoIP: Finding the right VoIP Business System

Voice over Internet Protocol, better known in the communication industry as VoIP, has become the latest trend in business communication, with countless companies looking to integrate VoIP into their communication infrastructure.

Benefits of VoIP

  1. Sound Quality: VoIP has a sound quality at least as good as a cell phone and at times better than that of a landline.
  2. Broadband Connection: Business VoIP systems provide improved latency and Quality of Service (QOS).
  3. Manage Calls: Dedicated hardware like an IP PBX or an existing PBX could be enabled with certain software and hardware upgrades to manage all the calls, outgoing and incoming.  
  4. Open Standards: The benefits of using a VoIP system that is built entirely on open standards are many – you can save on the costs of having to pay for licensing fees, you are allowed greater flexibility in the customization and integration of features and there are no limits on any business expansion.

Finding the right VoIP Business System

  1. Independent Analysis: You should carry out an independent analysis of your current network and broadband Internet connections to determine if you are best served by a dedicated system or an add-on to the current one.
  2. Reputable Vendor: At Advanced Communication Systems, we will help you understand the available communications technologies and help you choose the solution that best meets your needs. Our highly trained team of sales engineers will design a Business Telephone System and determine the most cost-effective voice and internet solution that will allow your company to take advantage of the rapid advancements in today’s telecom market.

If you have any questions about VoIP, please contact us by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

About Advanced Communication Systems:

Advanced Communication Systems is a National vendor of, Avaya and Cisco telecommunications products. ACS offers solutions and services that help you leverage the value of your business’s communications investment. From traditional voice to Voice over IP (VOIP), ACS gives you more options for voice and communication technology and solutions than any other provider.

ACS has experience in every major industry sector and business size, from small businesses to Fortune 500 companies.

You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.