The Nortel Business Communications Manager 50 is an all-in-one platform for converged voice and data communications. It is the ideal platform for small to medium sized businesses with 3-50 users. With its simple to use,…
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Business Communication Tips: It’s Not What You Said, it’s How You Said it
Despite all of our technological advances, business is still done by people. This means that in order to work, we need to communicate WITH PEOPLE. And believe it or not, face-to-face communication is a dying…
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Business Communication Tips: Understanding Your Behavioral Style
Being professional begins and ends with the way you communicate with others. So how do you communicate? What is your Behavioral Style? You must first understand yourself before you can understand how you communicate and…
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Business Communication Tips for using Email
Unlike the type of verbal communication involved with in-person or over-the-phone interactions, email communication is drastically different. Much like writing a letter, emailing involves one very difficult task: trying to convey not only your point,…
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Business Communication Tips: Dealing with Unhappy Customers and Clients
Unfortunately, you cannot please everyone all the time. From time you time, you will have a run in with an unhappy customer or client. It happens. There is nothing you can do about it. However,…
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Business Communication Tips: Phone Conversation must be Short, to the Point
“What information consumes is rather obvious. It consumes the attention of its recipients. Hence a wealth of information creates a poverty of attention,” wrote Nobel Prize winning economist Herbert Simon. In layman’s terms, business communication…
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Business Communication Tips: Avoid One-Size-Fits-All Communication
As we have said time and time again, communication is the backbone of any successful business. Whether it is inter-office communication between employees, customer service and communication with clients, and sales calls and communication with…
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Business Communication Tips: How to write Professional Emails
According to several studies, as much as 60-90% of business communication is non-verbal, including body language and, of course, emails, which have become an integral part of everyday business in recent years. And why not?…
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Business Communication Tips: How to handle Incoming Calls
Our last few Business Communication Tips have focused on making calls, which is easy. When you make a call, you have plenty of time to prepare. You know when the call will take place. You…
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Business Communication Tips: Recording Voicemail Greetings
In our first blog this week, Business Communication Tips: The Art of leaving a Voicemail, we explained the sometimes difficult task of leaving a voicemail. After all, it is easy to talk to a person….
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