Tag Archives: Business Phone System Tips

The Pros and Cons of Desk Phones and Softphones

The primary types of VoIP business phones are desk phones and softphones. As you’re probably aware, desk phones are the physical phones that sit next to your computer at work. Sometimes they appear akin to and analog phone, but instead of being a landline, they are actually connected to the IP network.

Softphones, while also a type of VoIP business phone, are entirely different. They are apps that are installed on your PC or laptop. They have dialing pads not unlike a cell phone. Softphones can also have applications for your mobile devices.

Trying to find which one is the best fit for your company can be tricky. Below, is a quick guide to the pros and cons of desk phones and softphones, so that your company doesn’t spend money on a phone that doesn’t work for your business.

Desk Phones

Desk phones have been entirely redeveloped since the creation of VoIP. What you might imagine when you think of a ‘traditional desk phone’ is not relevant to a VoIP desk phone.

Advantages and Disadvantages

This may go without saying, but people are used to desk phones. Even if the VoIP desk phone is entirely different than that of a landline, people are still comfortable with them. The other great thing about desk phones is that they tend to have superior call quality. Unfortunately, desk phones are more costly than softphones. Furthermore, the cost of a desk phone can increase with the more features you add to them.


A softphone isn’t truly tangible; it is a software program on your PC or smartphone. It, via the Internet, allows users to make or receive calls over that Internet connection. Softphones generally offer a very friendly user experience.

Advantages and Disadvantages

Because tangible equipment isn’t involved, softphones are installed quickly and boast a budget friendly option to businesses. As long as a user has Internet connection, they can get or receive calls from anywhere. However, if your lose your Internet connection, or your equipment computer or smartphone crashes, you will be unable to use it. Also, if you aren’t a fan of headsets, you may not prefer using a smartphone on your computer, as you will need it to respond and listen to calls.

At the end of the day, you will have to decide which pros appeal most to you and which cons are deal breakers. As with all business phone systems, you have to determine what your company needs to fulfill its’ communication requirements.


Six Tips to Improve Your Business Phone System (Part 2)

On Monday we took a look at signs that it is time to upgrade your current business phone system. Today, we will give you some more tips on when it is time to upgrade.

What is your service plan?

 Are you frustrated with your current vendor? If they are charging you too much for poor service, it is time to investigate a new vendor.  One of ACS’s specialties is to conduct a full analysis of your current plan and compare it to others in today’s current market, striving to lower your monthly costs and increase your customer service experience.

Check your technologies

If your business phone system was manufactured by an outdated company, you may not be able to get adequate tech support when problems arise.  This has been a common problem of Nortel customers since they went out of business in 2009.  It may be time to 13749646_spull of the band aid off and upgrade your phone system to not only take advantage of the newest technologies, but have superior customer service.

 Check Your Networks

If your business is operating on 1980’s tech, you are missing out! In 2016, you may not even require a land-line for your business. Take inventory of what your business needs to offer great service and eliminate the rest.

Six Tips to Improve Your Business Phone System (Part 1)

 avaya phone old day

Everyone in an office environment knows how much of a struggle it is when your business phone system can’t keep up with you. If you feel like your business phone system is leaving a lot to be desired, take a look at the checklist below:

 Is your business phone system older than your own employees?

This may be hard to believe, but according to a recent survey, 7 out of 10 business phone systems were built and installed before the Internet!  These folks are truly missing out on terrific features that would make life at the office so much simpler and more productive.

Can your business phone system run the newest software?

 Present-day business phone systems (even the most basic) boast more advanced features than those installed five years ago. If your business phone system can’t run the latest software, you are missing the revolution!

 Who is your provider?

 Is the company who manufactured your current business phone system already out of business? If you can’t name your provider, it is time to upgrade.

 Check back on Wednesday for the second half of the checklist!