Tag Archives: Business Telephone Systems

How to Chose the Right Business Telephone System Based on Your Company Size (Part 2)

company sizeAs we discussed in Wednesday’s blog, trying to decide on a business phone system can be challenging considering the vast array of options on the market. One of the biggest factors a business should take into consideration is company size. Your company size will largely determine the right business phone system for your business. In our last blog, we discussed the best business phone options for personal, small, and medium sized businesses. Today, we will examine the most popular choices for large businesses and enterprises. 

Large Business and Enterprise

Popular Options:

  • Business VoIP / Unified Communications
  • SIP trunking
  • On-premise PBX

Large businesses have entirely different needs than that of smaller or medium sized businesses. Large businesses have numerous office locations, unique sales and support operations, and executives with personal assistants. Usually large businesses will need unlimited calling packages, CRM and business software, and multiple local and toll free phone numbers. Most large businesses will also need call center capabilities.

The best option for large businesses are unified communications services. Most frequently these will come from business VoIP providers. Business VoIP has an online interface that permits account administrators to add users and configure features in real-time. They also offer web-based products that incorporate voice, video, and messaging, as well as other collaboration tools like multi-device compatibility and screensharing, to give a complete business communications solution.

Some large businesses prefer even more control over their business phone system. With SIP trunking and on-premise PBXs, companies have more customization options. The drawback is that SIP trunking and on-premise PBXs necessitate on-site servers and hardware. If you elect to go this route, you will need an in-house IT team to maintain and update the system.  

Customization isn’t the only advantage; on-premise solutions are often selected for security purposes. National companies, government agencies, and banks all have strict requirements to ensure secure communications. Doctor’s offices also need special HIPAA-compliant business phone systems to encrypt patient data.

Business Telephone Service: Finding the Right Fit

There are a plethora of business phone system options on the market, but recognizing the size of your business can eliminate a lot of options that simply won’t work. With that said, landline phone systems, in general, aren’t a great option for any sized business in the modern world. Besides being outdated and expensive, they have poorer call quality, less features, and are problematic in terms of scaling. Landlines will also typically require a business to sign a lengthy, non-negotiable contract.

Company size is one of the biggest factors when determining the best business phone system for your company, but it isn’t the only factor. A business will also need to consider their budget, as well as a business phone system’s reliability, user experience, and capabilities. Choosing the best business phone system will mean considering all of the above.

If you have any business phone system questions, please contact us. You can also follow us on Facebook.

Why The Business Phone Is More Important to Business Success Than Ever

9608_module2_374x270Business phones have always been necessary to a company’s success, and in today’s world they are more vital than ever. With the continued rise of smart phones and the impulsiveness of today’s consumers, your business phone must be manned by knowledgeable staff members.

 

Incoming Calls Are the Most Valuable

When you are attempting to acquire new clients for your company, inbound callers tend to be more likely to purchase something on the spot, as opposed to someone who receives a cold call from your office. Cold calling is typically not effective, whereas warm, incoming calls have a high likelihood of closing.

Internet Users Search Differently

Mobile searchers now use smartphones and tablets, while traditional computer searching has leveled off. However, over sixty percent of mobile searchers follow up with a phone call, and of those who call, seventy percent will purchase within one hour!

Why People Call

No matter how a potential customer finds your business, the phone is still the most convenient method of finding out more information. In addition to trying to learn more about your business, a lot of people still want to deal with a real person. This is why it is vital to have someone competent and experienced answering your business phones.

How to Capitalize on Your Business Phone System

As a business owner, you should focus on your mobile website as well. Be sure to test out your mobile site for user friendliness on small devices. Also, include call-to-click technology on your site, which will encourage users who find you online to make a call to your office.

Guide to Selecting the Best Business Phone System

Voice1As a business owner, you should consider all factors when selecting a new business phone system. Your new system should have the capability of handling your current call volume while allowing room for future growth. The two main business phone systems are analogue and digital.

An analogue system utilizes copper wires, and the sole purpose is to allow people to communicate through handsets. Its utilities are limited to call hold, redial, speed dial, mute, and some systems can transfer calls between extensions. While analogue presents a cheaper short-term solution, expanding this limited system is costly and difficult.

Digital business phone systems are modernized with businesses in mind. Digital uses software as opposed to hardware, employing PBX’s to bypass standard telephone circuits and allow users the ability to add features such as VoIP integrations, on-hold music, alarm systems and much more. Digital handsets usually offer an IP interface that allows the business phone system additional features such as, desktop client, click to dial, voicemail or fax delivery to email or SMS, etc.

VoIP is the future of digital phone systems. With VoIP, users unify voice and data transmission over a single network which significantly cuts call costs and improves the company’s efficiency and productivity.

VoIP also features a cloud-based system. With a cloud-based system, businesses with limited space don’t have to house an on-site VoIP network server. In addition, upfront costs and monthly charges for a cloud-based system are often lower. Since upgrades for a VoIP system are software-based, there is less difficulty in upgrading your system as your business grows.

There is a plethora of digital business phone systems on the market. The best way to begin the process of deciding which system is right for your business is to make a list of your business needs before seeking out a certified business telephone system installer, such as Advanced Communication Systems, LLC. If you know how many users and what features your company requires, the installation team can easily guide you through the process of which business phone system is right for you.