Tag Archives: Business Tips

The Five Most Important Methods for Securing Your Wireless Network

wireless networkWireless networks have been a huge leap forward in the telecommunications world. While their benefits are large, they do have one big drawback; they are one of the most vulnerable access points into your system. Unfortunately, hackers have discovered numerous ways to steal your personal information via your wireless network. The following methods are ways in which you can ensure that your information remains safe.

Customize Your Network

Many people leave their router in the default mode after they set it up. The first, and arguably most important, tip is to customize your router admin name and password. Be sure to make it complicated (i.e. using letters, numbers, and special characters). Just remember that your default username and password are public, which is why you need to customize it.

Install Updates

Always be sure to install updates. Once firmware becomes outdated, it is a vulnerable point in your wireless network. Given enough time, hackers learn how to outwit firmware, hence the frequent updates. Additionally, updated firmware provides new features and quicker Internet speed.

Install Firewalls

All routers have a built-in firewall. When setting it up, be sure to activate it. It is also a good idea to install firewall security on your laptops and desktops.

Disable WPS

The WPS (Wi-Fi Protected Setup) could leave your network vulnerable to a hack. WPS makes it easier to pair devices to your router. While this is a great convenience, it also permits unwanted guests easier access to your network. If you turn it off, you can have greater control over who has access to your wireless network.

Use a VPN

A VPN (virtual private network) is vital to your wireless network security. VPN’s use a third-party server to protect your information in another layer. It prevents potential hackers from viewing your internet traffic and habits.

If you have any business phone system questions, please contact us. You can also follow us on LinkedIn.

Useful Call Transfer Tips

call transferOne of the most useful—and taken for granted—features of most business phone systems is call transfer. Call transfer is important to the general cohesion of a company. However, perhaps the most important benefit of call transfer is that you can route you customers to the appropriate department. Transferring customers effectively can drastically improve your customer satisfaction levels. The two most common types of call transfers are blind and warm transfers. Below, we’ll delve into the specifics of both.

Blind Call Transfer

A blind call transfer is when you transfer the call to a different phone or person without speaking to that person first. You merely answer the call, figure out who the customer needs to speak to, then transfer it to the proper person.

Blind transfers are great for customers seeking basic information. By using a blind transfer to send these callers onward, the customer spends less time on hold. Blind transfers are also useful when shorthanded and you require help assisting customers.

Warm Call Transfer

Warm (or Attended) call transfers occur when you need to provide information to the person you are transferring the call to. As opposed to blind transfers, you don’t simply transfer the call along and hang up. Instead, you put the customer on hold and then dial up the person you wish to transfer the customer to. Then, you can brief them on whatever issue the customer is having.

Warm call transfers are especially useful if your customers experience varied issues. They also provide higher levels of service; when the receptionist can brief the appropriate colleague on the customers’ issue, the customer doesn’t have to spend time re-explaining their problem.

Knowing how to take advantage of call transfer can improve the general cohesion of your company. At the same time, it can also improve your customer satisfaction levels. If you have any questions regarding business phone systems, please contact Advanced Communication Systems today at 800-750-3624. You can also follow us on Facebook.

Business Tips: The Secrets of a Successful Sales Call

Making a sale in person is far different from making a sale over the phone. It is easy to establish a sense of camaraderie in person. It is hard to do this over the phone, although it is not impossible. It just takes a certain set of unique skills.

The Secrets of a Successful Sales Call

Telesales are far different from sales that occur in person. This is why you need to establish a certain skill set.

  1. Professional Greeting: It is important to establish a professional greeting that doesn’t make you sound like a stereotypical telemarketer. You want to establish yourself without scaring away the potential customer. It is a difficult balance and will take some trial and error.
  2. Introduce yourself and the Company: Don’t just jump into your sales pitch. Make sure your potential client knows who you are and who you work for. Keep your introduction general but try to mention a benefit without actually introducing your product/service just yet. If you introduce your product/service too soon, it allows the prospect to discard the call and say, “We’re happy with our current product/service.”
  3. Be Grateful: It is important to be polite and express gratitude. “Thank you for taking the time to talk with me today.”
  4. Finally State your Purpose: Now you can finally introduce your product or service. But do it in a constructive way. Do not start to sell your product/service. Instead, sell what your product/service will do for the prospect. “I would like to show you how I can save you money on your monthly bill.”
  5. Schedule a Sales Meeting: Schedule a separate (in-person) meeting to actually get into the bread and butter of your service/product. This is where you can use your natural skills as a salesperson.
  6. Be Grateful (Again): Be sure to thank the prospect for his/her time.
  7. The Follow Up: If your meeting is a few days away from the initial call, be sure to send an email confirmation to sort out the final details and make sure nothing has changed.

Benefits of Telesales

  1. Reach: Telesales allow salespeople to reach a far greater number of potential clients in a very short amount of time.
  2. Cost: It is far more cost effective to call potential clients than it is to drive to each and every person.

Interested in a New Small Business Phone System to Help Boost Business?

At Advanced Communication Systems, our business communication specialists will analyze your business needs and budget before designing a solution that is not only affordable, but also flexible and capable of growing with your business.

If you have any questions about Small Business Phone Systems please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Source:

8 Tips for a Successful Sales Call

Business Tips: Effective Phone Communication Tips

No matter if you love it or you hate it, phone conversations are a major part of your day-to-day business. And love it or hate it, phone communication requires a different set of communication skills than face-to-face communication. Effective phone communication skills are essential for everything from customer service to sales.

How are your phone communication skills? Could they be better?

Effective Phone Communication Tips

  1. Controlled Excitement (Picking up the Phone): When you pick up the phone, it is important to start a phone call of right. The best way to do this is to delay any excitement until after the other person states their name. After this, make the person feel like you are happy to hear from them, but don’t overdo it.
  2. Is this a Good Time? (Making the Call): When making a phone call, first check to see if the recipient has time to talk. Don’t just assume they have the time to listen to whatever you have to say. Show them you care about their time as much as yours. Do not forget to get permission before jumping into whatever you have to say.
  3. Make sure YOU have the Time: Never make a call when you only have a few minutes to talk. Nothing says you don’t care quite like having to jump off a call that YOU made.
  4. Never Interrupt: Never interrupt someone during a phone call. You should wait for a pause before you interject.
  5. Use their Name: Be personable and use the other person’s name early and often. This helps give the other person confirmation that you are focused on them. But once again, don’t overdo it.
  6. Make sure your Phone is up for the Task: The last thing you need is for a bad connection or inferior phone system to give your customer or client the wrong impression. This is where Advanced Communication Systems can help! Our team of communication professionals will help you understand the available phone system features and technologies and will help you choose the solution for your business.

If you have any questions about Effective Business Communication Tips please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Source:

  1. Six Tips for Effective Phone Communication

Business Tips: Clear Communication is the Secret to Sales Success

When it comes to business, communication is everything. This is especially true when it comes to sales. Good communication can be the secret to your sales success. Conversely, poor communication could hinder you.

Communication Tips

  1. Charisma: Be charismatic. No one wants to do business with a boring sales person.
  2. Rapport: Establish a rapport with your potential client. Making a sale is much like making a friend.
  3. Get to the Point: The biggest piece of advice we can give you is to be clear and concise. Don’t ramble on. Be concise and get to your point. Otherwise, you risk losing the interest of the potential client.
  4. Lead with your Main Point: Don’t beat around the bush. Lead with your main point. Then elaborate.
  5. No Filler: Don’t fill your conversations with useless filler or industry jargon / buzz words.
  6. Listen: Communication is a two-way street. Don’t spend the entire meeting telling a client what you can do for them. Listen to what they NEED. Then let them know how you can meet those needs.

Of course, not all sales meetings take place in person. Some happen over the phone. This is why it also helps to have a quality Small Business Phone System! This is where Advanced Communication Systems can help. Our business communication specialists will analyze your needs and your budget before designing a solution that is not only affordable, but also flexible, capable of growing as your small business expands.

If you have any questions about Small Business Phone Systems please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Source:

6 Tips for Clear and Concise Business Communication Wharton Magazine