The communications industry is constantly evolving, and businesses constantly need to adapt to keep up with the latest technologies. In this digital age, SIP Trunking is the future of voice communication. SIP Trunking is a…
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How Does Call Routing Work?
A good customer call interaction usually means that they were routed directly to a skilled employee and got immediate assistance. Unfortunately, this is not always how it goes. Call routing is one of the best…
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What Business Phone System Features Does Your Small Business Require?
For a long time now, Business Phone Systems have moved on from traditional systems to VoIP. VoIP is much more cost-friendly than traditional systems and comes with a wealth of features that have raised the…
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Does Your Business Need an Auto Attendant?
Business Phone Systems are the lifeline of most businesses, but due to all of their features they can be a bit confusing. How many of those features does a business use on a daily basis?…
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How a Business Phone System Can Assist Your Employees
One of the biggest investments a business can make is a business phone system. A business must have an efficient method of communication for not only employees to customers but also employees to employees. Here…
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Useful Call Transfer Tips
One of the most useful—and taken for granted—features of most business phone systems is call transfer. Call transfer is important to the general cohesion of a company. However, perhaps the most important benefit of call…
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