Tag Archives: Choosing a Business Telephone System

How to Chose the Right Business Telephone System Based on Your Company Size (Part 2)

company sizeAs we discussed in Wednesday’s blog, trying to decide on a business phone system can be challenging considering the vast array of options on the market. One of the biggest factors a business should take into consideration is company size. Your company size will largely determine the right business phone system for your business. In our last blog, we discussed the best business phone options for personal, small, and medium sized businesses. Today, we will examine the most popular choices for large businesses and enterprises. 

Large Business and Enterprise

Popular Options:

  • Business VoIP / Unified Communications
  • SIP trunking
  • On-premise PBX

Large businesses have entirely different needs than that of smaller or medium sized businesses. Large businesses have numerous office locations, unique sales and support operations, and executives with personal assistants. Usually large businesses will need unlimited calling packages, CRM and business software, and multiple local and toll free phone numbers. Most large businesses will also need call center capabilities.

The best option for large businesses are unified communications services. Most frequently these will come from business VoIP providers. Business VoIP has an online interface that permits account administrators to add users and configure features in real-time. They also offer web-based products that incorporate voice, video, and messaging, as well as other collaboration tools like multi-device compatibility and screensharing, to give a complete business communications solution.

Some large businesses prefer even more control over their business phone system. With SIP trunking and on-premise PBXs, companies have more customization options. The drawback is that SIP trunking and on-premise PBXs necessitate on-site servers and hardware. If you elect to go this route, you will need an in-house IT team to maintain and update the system.  

Customization isn’t the only advantage; on-premise solutions are often selected for security purposes. National companies, government agencies, and banks all have strict requirements to ensure secure communications. Doctor’s offices also need special HIPAA-compliant business phone systems to encrypt patient data.

Business Telephone Service: Finding the Right Fit

There are a plethora of business phone system options on the market, but recognizing the size of your business can eliminate a lot of options that simply won’t work. With that said, landline phone systems, in general, aren’t a great option for any sized business in the modern world. Besides being outdated and expensive, they have poorer call quality, less features, and are problematic in terms of scaling. Landlines will also typically require a business to sign a lengthy, non-negotiable contract.

Company size is one of the biggest factors when determining the best business phone system for your company, but it isn’t the only factor. A business will also need to consider their budget, as well as a business phone system’s reliability, user experience, and capabilities. Choosing the best business phone system will mean considering all of the above.

If you have any business phone system questions, please contact us. You can also follow us on Facebook.

How to Chose the Right Business Telephone System Based on Your Company Size

company sizeTrying to decide on a business phone system can be challenging considering the vast array of options on the market. One of the biggest factors a company should take into consideration is how large it is. Therefore, your company size will largely determine the right business phone system for your company. We’ve listed some of the most popular choices below, organized by company size.

Personal or Small Business (1-5 users)

Popular Options:

  • Consumer VoIP
  • Residential VoIP
  • Dedicated mobile work phone

Most small businesses (or personal home offices) don’t require a complicated business phone system, and they can therefore usually suffice with a limited feature set. In some instances however, you might be able to get consumer or residential VoIP solutions (something like Google Voice) that are simple to maintain and setup.

There is always the option of getting a dedicated smartphone separate from your personal cell phone. If you only have one or two users though, this is an attractive option.

Small and Medium Sized Businesses (SMBs)

Popular Options:

These types of businesses can’t get away with skimping on a business phone system. SMBs usually have moderate call volume and depend on good call quality, reliable service, voicemail management, and scalability for new employees. Many SMBs also have remote employees and multiple office locations.

Thus, SMBs on a budget might want to consider bundling VoIP and Internet services offered by their respective cable companies. These types of business phone systems will frequently have additional features like caller ID, voicemail, and conferencing.

Virtual business phone systems, on the other hand, have higher service reliability and more advanced features when compared to consumer VoIP solutions. These types of services operate directly from your computer, smartphone, or tablet to create a virtual phone network. In addition to inbound/outbound calling, these services also have basic call routing and call handling features.

Cloud phone systems are hosted business phone systems that offer web-based user portals and can be used with compatible deskphones and/or softphone apps. Cloud phone systems are a step up in terms of features, and they have video calling, extension dialing, queues, and conference calling.

On Friday’s blog, we will take a look at the best options for large businesses and enterprises, and then we will offer a few concluding thoughts.

Tips For Choosing a Business Telephone System

If you are not already using a small business phone system in your company, you may be sending out the wrong message to potential clientele. If you want to make the right impression to callers, you need a business phone system that will provide optimal customer service. An advanced phone system will also help your staff to communicate and work effectively, whether with customers/prospects or with each other.

The most important features sought after by most businesses today include call forwarding, conferencing, automated menu and hold messages/music. Part of your plan when looking at a new business phone system should include if you have just one location or if you need something that enables remote connectivity.

Once you have determined your needs, the next job is to consider all the available options. There is a wide variety of systems available on the market, but the two main systems are PBX and VoIP.  The choice depends on your needs.

PBX works by creating several extensions within your company from a single landline. VoIP systems are based on either VoIP software or special phones. They could also be setup on traditional telephones using adapters, offering access to the features of the phone system using an Internet connection.

Once you have decided on what your small business phone system will be, you then need to consider the messages or music that will be used on the phone system during hold. Your message should be clear and give a professional impression of your company. Avoid silent periods in your automation, or your caller may mistake that as a dropped call.  Take this time to let the caller know crucial facts about your company.

Call Jay Faulconer for help in choosing the best system for your company’s needs.