Tag Archives: Mitel

Mitel Completes ShoreTel Acquisition – What’s Next for Mitel Partners?

Mitel partnersMitel recently announced the completion of its ShoreTel acquisition. Last July Mitel announced that they had reached a deal to acquire the company. The move was likely motivated by increased customer demand for cloud-based solutions. The newly merged corporation will be the #2 company in the Unified Communications (UC) market. However, what does this mean for current Mitel partners and customers?

A UCaaS Market Leader

In a press release, Mitel reassures their clients that the merger is one of two compatible companies. Mitel views their merger with ShoreTel as a method in which to make each company stronger. As case in point, the merged company now has the #2 market share position in the global Unified Communications as a Service (UCaaS) space. In their release, Mitel also made it clear that they want all Mitel partners to share in their success.

As companies around the globe seek to transform their enterprises through cloud communications, Mitel therefore is now in a better position to aide them. Mitel and Mitel partners can now better incorporate a inimitable suite of cloud solutions and applications.

What does this mean for Mitel partners?

Even with this change, Mitel partners themselves won’t have to make any alterations. With the acquisition finished, Mitel and ShoreTel plan to begin the work of integrating. Even with the change, Mitel states that their top priority is still to support and inform their partners. Their release further states that within the next ninety days their partners can expect:

  • Mitel partner programs not to change.
  • The Mitel portfolio will not change.
  • The ShoreTel portfolio will not change.

Mitel concluded their statement by saying that as information changes, their partners will be informed well in advance.

If you have any questions on Mitel, or other Business Phone System questions, please contact us. You can also follow us on Twitter.

How to Handle an Obsolete Business Phone System

obsolete business phone systemIt happens to the best of phone systems. At first, your business phone system simply requires more repairs and updates than it used to. Soon, the maintenance fees pile up and you have a difficult time finding technicians and general support for your system. One day, your provider announces the End of Life for your system; you now have an obsolete business phone system.  

What now?

What End of Life Means

The first thing you should know about having an obsolete business phone system is that it won’t be available after the end of sale date. Unfortunately, you won’t be able to purchase new or replacement parts after this date. This is problematic for businesses who wish to expand or require repairs on their system.

Your obsolete business phone system also won’t be able to receive updates. You shouldn’t underestimate how important those updates are; without them, your system will be vulnerable to security threats.

At the end of the day, if you experience issues with your phone system, there won’t be anyone to call. Your only option if you stick with your obsolete business phone system is to search out technicians who have experience in older technology. That can get expensive very fast.

How to Handle End of Life

Therefore, one of the best things you can do if you have an aging phone system is to get a technology assessment. A technology assessment will determine if there is a better way for your business to meet its communication needs. Cloud communications are a fantastic option if they have reliable internet, and companies who switch to the cloud often experience consolidated costs and expanded features.

Even if the cloud isn’t for you, you must begin researching alternatives as soon as possible if you have an obsolete business phone system. If you are proactive, you can make the switch to newer technology without any disruption in your workflow.

If you have any questions on aging Business Phone Systems, or other Business Phone System questions, please contact us. You can also follow us on Twitter.

5 Benefits of Cloud Communications

cloud communicationsThe cloud is often mentioned in conjunction with business phone systems. However, what is it exactly? Simply put, the cloud is a network of servers that hosted by a third party. They can are anywhere over the Internet. When you place a call utilizing cloud communications, you are accessing the Internet to place your call as opposed to a traditional landline.

Modern communications indicate that cloud communications are only going to get more prevalent. Many businesses are switching to the cloud because it offers a host of benefits that you can’t find via traditional landlines. We’ve listed some of the biggest benefits below.

No installation fees

As soon as your company makes the switch, you will begin saving money. Cloud communications are in an off-site server, and thus, installation of equipment and hardware isn’t necessary.


Cloud communications facilitate growth for small businesses. Companies who are expanding (or scaling down, for that matter) don’t need to change any hardware to add or remove extensions. The changes are all done through the internet. This also helps reduce costs—and headaches—when your company decides to expand.

No downtime losses

One of the best benefits of cloud communications is continuity. Local weather and power outages don’t affect your cloud communications. In any event, redundancy should safeguard against other causes of downtime.

Disaster recovery

As we’ve mentioned, data is stored off-site. Thus, disaster recovery is simple. If you have any issues with the physical desk phone or hardware, you shouldn’t lose any data.


Cloud Communications are also simpler to use. It is a more streamlined system for your employees and permits them to focus on their work instead of their phone.

If you have any questions regarding the cloud, or business phone systems in general, please contact Advanced Communication Systems today at 800-750-3624. You can also follow us on Facebook.

Mitel Expands with Acquiring Toshiba UC Assets

MitelMitel seems to be focusing their vision for growth on something new all of the time. By obtaining numerous UC vendors, Mitel hopes to scale up their presence enough to make Microsoft and Cisco worry.

Mircosoft and Cisco, despite the plenty of smaller UC companies in the marketplace, hold something of a duopoly. If Mitel continues on this track however, they could create something large enough to take on Microsfot and Cisco.

“Memorandum of Understanding”

When Rich McBee became their CEO, Mitel purchased Aastra, prairieFyre, and a range of other technology tuck-ins. However, recently, they announced a “Memorandum of Understanding” to transfer the UC assets to their holding, from the Toshiba Corporation. Earlier this year Toshiba alarmed its proponents by stating that it would be officially leaving the UC market.

Toshiba had been slipping in the industry, but it was still an alarming choice since the company has about a 3% market share in the U.S., as well as a 4% share in Canada.

Because the majority of Toshiba’s business is retail-based (a familiar area for Mitel), the brand should be able to take its know-how selling UC to its own customer base to drive a greater range of products to Toshiba’s customer base.

If you have any business phone system questions, please contact us. You can also follow us on Twitter.

Mitel Team Collaboration

What is the most essential part of running a successful business? Communication of course! As cloud applications become more and more popular in large and small businesses, business communications are moving to the cloud.

So how does Unified Communication (UC) come into play? It provides integration of real-time, enterprise communication services such as voice, instant messaging, web & video conferencing, mobility features, audio, desktop sharing, data sharing, and so much more.  UC provides a consistent, unified user-interface and user-experience across multiple devices and media-types. 

  • Team Collaboration is a Time Saver

Workers spend an average time of one hour per day communicating via email, meetings, leaving voice mail, etc. What could save some of that valuable time? Cloud-based team collaboration software, such as Mitel Team Collaboration Software allows you to stop checking multiple messaging applications because all messages can be corralled into a single app and screen. 

  • Improve Team Collaboration and Communications with BYOD

The Find Me/Follow Me feature allows you to be able to reach colleagues right away.  A good collaboration experience is one that employees can take work with them so that projects can get done anywhere, anytime, over any device.  Today’s workers need to access critical, and often sensitive, business information from wherever they’re working: at home, at a client site, on the road, etc. Cloud-based communications allow employees to quickly locate and retrieve information in real time from any device—and not just when they’re back in the office at their computer.  That means customers can get answers faster, and stay happier longer.

In case you didn’t know, BYOD is expanding in popularity due to a rise in millennials in the workforce. When your business leverages BYOD policies you can utilize business collaboration apps that help your company become more productive, efficient, and collaborative. BYOD helps optimize your business as well, since you can do more with less. Employees only need a single device that they can use for personal and work purposes.

ACS believes that a good rule of thumb is, no matter your size, no matter the industry, the key is to adopt an agile communications and collaboration system that empowers your workforce to operate, create and innovate with seamless flexibility and total mobility.  

Mitel 6900 Series Business Desk Phone

Mitel’s 6900 Series Business Desk Phone, boasting great new features, is proof that the desk phone isn’t a thing of the past.  The 6900 Series seamlessly blends new technology with old technology, combining everything you love about your Smartphone and your desk phone.


Dependable, Seamless Connectivity

The 6900 Series Business Desk Phone was created to bridge the gap between your smartphone and desk phone. It has features such as automatic handoff, where you answer a call at your desk and then seamless continue the call on your smart phone if you can’t stay at your desk–without having to hang up! If this sounds too good to be true, it gets better; the 6900 Series Business Desk Phone has shared access to contacts, meaning that all of the numbers on your desk phone will automatically transfer to your smartphone.

No More Wires

Mitel is moving away from wires and cables. The 6900 Series Business Phone has WiFi connectivity and Bluetooth Sync. The icing on the cake is that the 6900 Series Business Phone even lets you charge your mobile device from underneath the desk phone. No more hunting around for an available outlet!

High Resolution Displays

Mitel is committed to pushing the envelope when it comes to their products. Proving this point are the high-resolution color screens. These screens take the traditional VoIP cell phone app a step further.  Many are enthralled with the avatar-based caller identification feature. When a co-worker calls you, rather than a tiny grayscale display, you will get an avatar and a name, making it much easier to identify who is calling. Avatar-based caller identification and easier directory integration all go towards making these phones essential for the modern worker.


Customers are always looking for better mobile and desktop integration.  Mitel has shown they are more than capable of evolving with their new range of business phones that feature complementary functionality with mobile devices.