Tag Archives: Mitel’s Smartphone Integrated IP Desk Phones

The Pros and Cons of Desk Phones and Softphones

The primary types of VoIP business phones are desk phones and softphones. As you’re probably aware, desk phones are the physical phones that sit next to your computer at work. Sometimes they appear akin to and analog phone, but instead of being a landline, they are actually connected to the IP network.

Softphones, while also a type of VoIP business phone, are entirely different. They are apps that are installed on your PC or laptop. They have dialing pads not unlike a cell phone. Softphones can also have applications for your mobile devices.

Trying to find which one is the best fit for your company can be tricky. Below, is a quick guide to the pros and cons of desk phones and softphones, so that your company doesn’t spend money on a phone that doesn’t work for your business.

Desk Phones

Desk phones have been entirely redeveloped since the creation of VoIP. What you might imagine when you think of a ‘traditional desk phone’ is not relevant to a VoIP desk phone.

Advantages and Disadvantages

This may go without saying, but people are used to desk phones. Even if the VoIP desk phone is entirely different than that of a landline, people are still comfortable with them. The other great thing about desk phones is that they tend to have superior call quality. Unfortunately, desk phones are more costly than softphones. Furthermore, the cost of a desk phone can increase with the more features you add to them.

Softphones

A softphone isn’t truly tangible; it is a software program on your PC or smartphone. It, via the Internet, allows users to make or receive calls over that Internet connection. Softphones generally offer a very friendly user experience.

Advantages and Disadvantages

Because tangible equipment isn’t involved, softphones are installed quickly and boast a budget friendly option to businesses. As long as a user has Internet connection, they can get or receive calls from anywhere. However, if your lose your Internet connection, or your equipment computer or smartphone crashes, you will be unable to use it. Also, if you aren’t a fan of headsets, you may not prefer using a smartphone on your computer, as you will need it to respond and listen to calls.

At the end of the day, you will have to decide which pros appeal most to you and which cons are deal breakers. As with all business phone systems, you have to determine what your company needs to fulfill its’ communication requirements.

 

Mitel’s Smartphone Integrated IP Desk Phones

Mitel’s 6900 Series Business Desk Phones are one of the most cost effective business telephones on the market today. Mitel also continues to drive mobile innovation for its customers. With seamless mobile integration, the Mitel 6900 series has turned the traditional business phone into a natural extension of a mobile device.  Here are just a few features that I favor.

Wireless

Our world is phasing out cables. Mitel’s 6900 Series Business Phones are no exception.  With their WiFi connectivity you can be free of your desk phone! They also have integrated Bluetooth Sync for all those great smart phone connectivity features.

The 6900 series of Desk Phones even have the capability to charge their mobile devices from their desk phones. This feature erases the days of seeking out an outlet solely to maintain a cell phone charge.

Seamless Connectivity

The 6900 series of Desk Phones was designed to bridge the gap between your smart phone and your desk phone. You can share your contacts between both devices, meaning that when you’re not in the office you don’t have to worry about writing down or memorizing your colleague’s number’s. Furthermore, automatic handoff allows you to answer a call at your desk, and seamlessly continue on your smart phone if you have to leave the office.

High Resolution Displays

This series of business phones even comes with high-resolution color screens. This allows for an interactive experience, and even an executive experience. Hi-resolution displays eliminates contact lists with large amount of pixels and low screen resolutions. In my opinion, the best part of the hi-resolution display is the exclusive smartphone integration Mitel has included in the 6900 series. Moving a step beyond the standard VoIP cell phone application to maintain office connectivity, these new business phones will aid users in seamless connectivity.

More and more customers are searching better mobile and desktop integration. Physical desktop devices are clearly evolving to feature complementary functionality with mobile devices. 

Avatar-based Caller Identification

The 6900 Desk Phones also feature an avatar-based caller identification system. Now, when you receive a call, an avatar and name will pop up on the hi-res color displays, which allows the user to identify the caller much more quickly.