Tag Archives: Mobility

3 Ways to Improve Employee Productivity with a Hosted PBX

Hosted PBXOne of the most important factors in a company’s success is their employee’s productivity levels. There tend to be two schools of thought on the matter; either develop incentive programs or use restrictive policies to ensure that they remain working. However, there is potentially a simple answer. When you provide your employees with the best possible tools, they’ll be able to do their job efficiently. There are many different tools to help people work and communicate more effectively, but Hosted PBX has features that not only provide something new but also allows companies to get more out of the resources they already have in place.  

Less Downtime for Technical Problems

An outage can be extremely problematic for any employee who is on the phone for long durations throughout the day. Hosted PBX solutions alleviate this problem because troubleshooting them is far easier. Furthermore, if a user’s individual phone they can use the softphone on their computer or in an app on their mobile phone.

Increased Mobility

Many industries have seen a rise in remote employees in recent years. Without a tool like Hosted PBX, it would be difficult for these employees to stay in constant communication with the office. Hosted PBX allows these employees to access the company’s communications system. Additionally, their calls can even be routed from their desk phone to whatever app or computer they are working from.

Unified Inbox

Many employees have stopped listening to their voicemail due to time constraints. Who wants to listen to ten voicemails just to get to the one that is relevant? Hosted PBX has a helpful feature that converts voicemail to mp3 files in your e-mail inbox. This permits you to sort through them and find the relevant ones that much quicker.

A Hosted PBX solution has benefits to any company. Not only can help reduce costs, but it can increase employee productivity by giving them a tool that permits them the ability to perform their jobs efficiently. If you have any Business Phone System questions, please contact us. You can also follow us on Twitter.

The Most Important Benefits of Virtual Call Center Software

virtual call centerMost business owners know what a call center is. A call center is typically a large group of call center executives working in a single location. What is a virtual call center though? Though only difference is the location. A virtual call center removes the large investment and resources necessary to handle a customer service team. The emergence of virtual call centers has allowed even the smallest of businesses to use call centers. Below we’ve outlined a few of the biggest benefits of virtual call centers.

Mobility and No Location Consent

Virtual call centers permit you to hire agents all over the world. This provides you with a larger talent pool, all the while ignoring distance. Another benefit of remote call center employees is that they won’t have to commute, which can play a role in reducing office stress. Self-oriented and relaxed environments tend to increase efficiency as well.

Reduced Upfront Cost

Virtual call centers cost less than traditional ones because you pay less in office rent and don’t have to invest in as much hardware. Unfortunately, traditional call centers require hosted servers, a PBX, and phone terminals.

A perceived drawback to virtual call centers is that customers will be able to tell the difference. Fortunately, this is not the case. Thanks to virtual call center technology, customers won’t be able to tell that your employees are all scattered in remote locations.

Eco-friendly

Virtual call centers are cloud based, which are better for the environment; their data centers use less wattage to provide back-up power and cooling for their data centers due to superior hardware setup. Also, as mentioned as above, your employees don’t have to burn up as much gasoline traveling to and from the office.

If you have any questions regarding a virtual call center or business phone systems in general, please contact Advanced Communication Systems today at 800-750-3624. You can also follow us on Facebook.

How Avaya’s Mobility Solutions Can Help Your Business

Avaya MobilityMobility is, without a doubt, one of the most important choices that you could ever make for your business. That’s why Avaya has created mobility solutions to help your business succeed. Mobility solutions can help to better connect those within your business by enabling employees to be more available and more responsive, ultimately allowing for more collaboration and communication. Check out who Avaya’s mobility solutions can help within your business:

  1. Teleworkers.” Those who do not work in the office, but rather work at home or a different location can benefit from these mobility solutions, as they are not present in the office most of the time.
  2. Road Warriors.” Those who do a lot of traveling for the company would normally not be available for collaboration when out of town or on the road. Mobility solutions allow these workers to easily connect on the train, on a plane, at a hotel, or another public place that they may find themselves working while not in the office.
  3. Enterprise Roamers.” These are workers who do not have an assigned desk, but instead work around an enterprise facility. For example, nurses or retail managers would be considered enterprise roamers. Avaya has mobility solutions for people like these that don’t regularly sit at a desk.
  4. Desk Workers.” Those that do work at a desk still benefit from mobility. They are able to connect with others who are not present at a desk and are working remotely.
  5. Customers.” It’s very important to keep customers and clients in mind when implementing new solutions into your business. Avaya’s mobility solutions would benefit your customers and clients, as they would be about to stay in contact with your business through their own mobile devices.

The opportunities for mobile solutions within your business are endless. By giving your employees and customers the ability to access the mobile platforms and communicate within your business, it will in turn help your business to expand and function more effectively. Avaya has created mobility solutions that are both efficient and easy to use, allowing for a better flow of information and collaboration within your business.

Avaya works with thousands of Avaya Connect Partners to give you alternative ways to access Avaya solutions through knowledgeable local providers, like Advanced Communication Systems. We have experience in every major industry sector and business size, from small businesses to Fortune 500 companies, and can help you select the right phone system for your business.

If you have any questions about better managing high call volume and increasing customer service, please contact Advanced Communication Systems at 1-800-750-3624 or visit BuyTelephoneSystem.com today!  You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Source: http://www.avaya.com/blogs/archives/2014/11/mobility-its-more-than-just-apps.html

The Link between Mobility and Disaster Preparedness

Disaster PreparednessSeptember was National Preparedness Month; did your business come up with a disaster preparedness plan for the year? Do you even know if you have one in place? If not, you may want to look into it. It’s important to be prepared for an emergency situation. For example, there might be a big snowstorm this winter and your employees can’t get to the office. You need the business to keep running, so you have a remote desktop set up. However, remote capabilities and mobile capabilities are two very different things. Mobility is a big part of our everyday lives, so mobile capabilities should definitely be put in place for your business.

Sure, you can work from home if need be from a desktop, but what about doing work on the city bus while you’re stuck in traffic? You’re not likely to get a connection and be able to work and connect with others in an efficient manner. However, Avaya has developed something called the Scopia Solution. Now, if you’re stuck in traffic on the bus and late for a meeting, you can still be a part of that meeting with video conferencing on Scopia.

Scopia is a program that allows no-interruption communication to and from any device. This is extremely important in terms of disaster preparedness, because those trying to connect, whether remotely or to a conference call can do so from anywhere. Using an LTE connection, Scopia makes sharing, and audio and video conferencing easy, whether you’re at home, at the office, or on the bus or train.

The main idea of Scopia is convenience. Users can connect from whatever device is most accessible to them, whether it is a laptop, iPhone, or Android tablet. Users can participate and communicate, can see everyone that has joined the call, can invite new contributors, can record a conference call, and so much more.

Scopia is a great program for businesses that need a plan in case of an emergency, or just need an update or addition to their already existing plan. Scopia allows businesses to continue running smoothly and allows employees and clients to connect despite outside obstacles. Not only is mobility convenient, it can also be very helpful in an event of an emergency.

If you’re looking into disaster preparedness for your company, contact Advanced Communication Systems in Baltimore Maryland. As an authorized Avaya dealer, we can provide you with more information about mobility and disaster preparedness. We have experience in every major industry sector and business size, from small businesses to Fortune 500 companies, and can help you select the right communication system for your business. If you have any questions about Avaya, please contact Advanced Communication Systems at 1-800-750-3624 or visit BuyTelephoneSystem.com today!

You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Source: http://www.avaya.com/blogs/archives/2014/10/being-ready-for-disaster-with-communications-solutions.html