When a customer is placed on hold, they often experience one of two things: either complete silence, or a jarring announcement telling them how long they will have to wait. Neither of these options is…
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Is Your Call Center Performing up to Your Expectations?
If you have a call center, odds are it is one of the biggest things driving your business. A professional and efficient call center not only generates new business but also retains current customers. Therefore,…
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What is the Difference Between an Intercom and Overhead Paging?
For a business to operate properly, you have to install the technology that best suits your particular needs. In order to achieve this, you have to know and understand the different options available to you….
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What are the Differences Between Ethernet and Wi-Fi?
The world has become, in large part, wireless. However, Ethernet cables still have benefits over Wi-Fi. For many in-office or in-home purposes, it is better to forgo the convenience of Wi-Fi in exchange for the…
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Benefits of an Auto Attendant
Almost every business owner has a business phone system. However, many of them, in spite of the benefits, haven’t set up an auto attendant. An auto attendant is essentially a digital receptionist. Without the need…
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The Five Most Important Methods for Securing Your Wireless Network
Wireless networks have been a huge leap forward in the telecommunications world. While their benefits are large, they do have one big drawback; they are one of the most vulnerable access points into your system….
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Mitel Completes ShoreTel Acquisition – What’s Next for Mitel Partners?
Mitel recently announced the completion of its ShoreTel acquisition. Last July Mitel announced that they had reached a deal to acquire the company. The move was likely motivated by increased customer demand for cloud-based solutions….
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Useful Call Transfer Tips
One of the most useful—and taken for granted—features of most business phone systems is call transfer. Call transfer is important to the general cohesion of a company. However, perhaps the most important benefit of call…
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Improving Employee Satisfaction and Productivity with the JABRA GN1900 Headset
Are you looking for an office technology that can improve both employee satisfaction and productivity? Well, the answer is quite simple: utilize the JABRA GN1900 Headset Really, a headset? Yes! If your business operates a…
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