Tag Archives: small business

How to Determine if a Cloud-Based Business Phone System is Right for Your Business

cloud-basedRegardless of your specific business phone system requirements, it should be versatile enough to handle your needs. If your present system is lacking, you should consider the following benefits of a cloud-based system.

Efficiency

Cloud-based systems offer web-based customer portals, thereby allowing them greater efficiency than many older systems. You can also add additional features as your business grows and your needs increase. For example, you can add call queues which help you manage the volume of incoming calls.

Full Integration

Cloud-based systems have better connectivity, which is great for employees who are often on the move. Furthermore, cloud-based tools permit better consistency in productivity by integrating your email, voice and video conferencing, and customer relationship tools.

Flexibility

As mentioned above, as your business grows and changes, your phone system must also adapt. Cloud-based solutions allow you to scale your system up or down without the headache. If you are opening new offices or adding additional employees, you can easily add extensions.

Enhanced Control

Cloud-based solutions aren’t located on a specific piece of hardware at a single location. The advantage of this is that your employees will have access to all of their features regardless to where they are. This is especially advantageous to small businesses, because they can operate as if they were larger corporations.

Cost

Cloud-based systems are less expensive when compared to different business phone systems choices.

Improved Customer Service

Your customers will love you for switching to the cloud; they will always receive a quick response thanks to features like the auto attendant and the virtual receptionist. The aforementioned features help direct calls to the appropriate employee. You can also create unique greetings for each employee.

If you have any questions regarding business phone systems, please contact Advanced Communication Systems today at 800-750-3624. You can also follow us on Facebook.

Go-To Video Collaboration for Small Business

Go-To Video Small Business
Go-To video collaboration allows for smaller businesses to stay competitive.

Go-To video collaboration allows for smaller businesses to stay competitive.

Your business may not have the capabilities of a larger company, but that doesn’t mean you can’t compete in your market. Whether you want to admit it or not, a company that doesn’t keep up with technology will fall behind, and eventually become irrelevant.  How can your small business stay above the curve with go-to video?

The Rise of Go-To Video

In a report from 2013, 30 percent of midmarket companies used video conferencing systems that were more than just a basic webcam. Also, 30 percent of companies were also planning to implement video solutions in the future.  This means that not only were smaller businesses adopting to go-to video solutions, but that some were implementing them into its plans in the near term. That was in 2013, so if your small business has yet to adopt a go-to video system, you are probably behind the curve. Adapting to technology isn’t a matter of being trendy; it is about finding solutions that not only increase your productivity, but enhance your bottom line.

Enjoy the Benefits of Go-to Video

In order for your employees to reach peak performances, a small business needs to provide resources for success. Many employees of small businesses can be lured away when a small company doesn’t offer modern amenities, and it can be hard to attract new talent if your systems are not up to date. With just the click of a mouse, you are now able to collaborate and interact with anyone. You can create instant meetings, and easily arrange for interactions that will improve your daily operations. It use to be that you needed a big budget to find a go-to video solution, but now you have the ability to find an exact system that will fit your small business needs.

Emerging Markets

If you need to interact with your staff or clients, go-to video solutions will limit the need to hold meetings that are in person. For a small business that needs to connect with international organizations or employees throughout multiple locations, go-to video helps streamline communication. Go-to video allows you to get things done even quicker than before, and every small business owner can appreciate increased speed and productivity.

Advanced Communication Systems can help you find the perfect telecommunications for your business, tailor-made to help it expand and grow successfully! We have experience in every major industry sector and business size. Be sure to ask us about our comprehensive line of Avaya products!

For more information, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+ to stay up to date with all of the latest developments and news in communication systems.

Small Business Savvy: Using VoIP to Get Ahead

Smaller businesses often feel that they are starting out at a disadvantage because of their size. While it’s true that bigger, badder businesses might have more resources or established connections they can use, there are plenty of tricks of the trade that small businesses can use to catch up- and even pass- their larger counterparts. One of these tricks is using VoIP technology as a part of your telecommunications strategy. Read on to find out more!

VoIPVoIP Benefits: The Basics

Simply put, VoIP technology can help streamline your small business. It does this by:

-Cutting down your communications expenses

-Increasing access to calls

-Maximizing the potential to connect remotely

-Boosting call traffic

So how exactly does VoIP accomplish all of this? Because VoIP calls are placed via your Internet connection, you have far fewer issues and potential complications to contend with. For one thing, mobile communications become extremely easy with VoIP; no longer do your employees have to be tied down to a desk in order to place their most important business calls. Businesses that go mobile have a better chance of expanding and reaching a wider audience, which in turn boosts profits. VoIP can also increase your office’s overall productivity, as streamlining your call intake process allows more calls overall to be placed, and placed efficiently. As your small business plans for expansion, VoIP, unlike other telecommunication options, can expand with you and adapt to meet the needs of an ever-evolving company. And one of the biggest benefits that any small business can appreciate? VoIP saves your company money. With VoIP, you only have need of one centralized system, which can help you save big in the long run. The increased mobility VoIP provides also can help cut down on company travel and transportation expenses, and the ease of use that comes with your new VoIP call center will encourage more and more customers to connect with you.

All About Advanced Communication Systems

Advanced Communication Systems, located in Maryland, is a national vendor of a wide variety of telecommunications products. We are here to help you select the communication system for your business.

And we have experience in every major industry sector and business size.

For more information, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+ to stay up to date with all of the latest developments and news in communication systems.

Avaya Videoconferencing Solutions for Small Business Owners

Avaya Videoconferencing Small BusinessSmall business owners are in a very unique situation. They have to try and compete with large businesses with a smaller budget, fewer employees, and, more often than not, no in-house IT department. It’s tough, but it’s not impossible, if you make a few key decisions, especially when it comes to technology.

Does your small business employ videoconferencing software? In a 2013 IDC report, 60% of midmarket businesses admitted to either currently using videoconferencing or planning to deploy such solutions in the near future. So don’t fall behind the competition. Invest in your business. Invest in your future. Invest in videoconferencing.

“The cost of video conferencing has come down significantly,” explains Avaya.com blogger Kenneth Leung. “In fact, users can download a video conferencing client or app on virtually any device, smartphone, tablet, laptop or PC/MAC, and with a single click simply enter the video conference from where they sit. No need to go to a special room or have special equipment.”

Click Here to learn more about the benefits of videoconferencing.

Avaya Videoconferencing Solutions for Small Business Owners

It is Avaya’s mission to help small businesses improve productivity and improve customer interactions, using advanced technology and tailored solutions designed specifically for their needs. This is why Avaya developed Avaya Scopia, an all-in-one solution designed to provide exceptional value for small- and mid-size businesses.

Additional benefits of Avaya Scopia include:

  1. Built for the needs of small and mid-sized businesses.
  2. Up to eight participants with click-to-join capabilities through desktop and mobile devices
  3. Features include voice and video, content sharing, chat functionality and more.

“Video collaboration is no longer restricted to big companies with big budgets, or confined to the boardroom or dedicated video conference rooms,” writes Avaya.com blogger Timothy Mak.

Avaya Videoconferencing Solutions from Advanced Communication Systems

Avaya works with thousands of Avaya Connect Partners to give you alternative ways to access Avaya solutions through knowledgeable local providers, like Advanced Communication Systems. We have experience in every major industry sector and business size, from small businesses to Fortune 500 companies, and can help you select the right phone system for your business.

If you have any questions about Videoconferencing, please contact Advanced Communication Systems at 1-800-750-3624 or visit BuyTelephoneSystem.com today!  You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Small Business Needs and Phone System Functionality

Small Business Phone SystemAs a small business owner, money is at the top of your list of concerns. Not only do you worry about making enough money to pay your bills, but you also worry about how much money you spend on things like Internet service,  your cleaning company, and, of course, your phone system. Everything affects your bottom line. So it is no wonder that most small business owners opt to forgo what they perceive as the “extras” in favor of a barebones phone system.

Just make it ring!”

“Simplicity, affordability, and reliability:” those are the three key points business owners look for in a phone system, according to Avaya.com blogger Gary Proefke. However, there is only one thing your customers and clients want: customer service.

Your customers and clients don’t care how small your business is. They do not care about how much you spend on your phone system. All they care about is how quickly they can reach you when something goes wrong.

The solution: Avaya IP Office, a single, stackable, scalable small business communications system that grows with your business easily and cost-effectively.

“Today, small business communications systems can do all of it, and they don’t have to be complicated or expensive,” writes Proefke. “Avaya IP Office has been delivering those features and more simply and affordably for quite some time.”

Benefits of Avaya IP Office

  1. Avaya IP Office unifies your communications.
  2. IP Office includes new mobility features that help increase reachability for on-the-go employees.
  3. Avaya IP Office provides up to a 24.7% lower total cost of ownership than competitor systems.
  4. As your small business grows, your Avaya IP Office system will grow with it.
  5. And much more!

Interested in a Small Business Phone System from Avaya?

Advanced Communication Systems, located in Maryland, is a national vendor of Avaya and Cisco telecommunications products. We are here to help you select the communication system for your business. We have experience in every major industry sector and business size, from small businesses to Fortune 500 companies.

Click Here to view our Avaya IP Office phone systems.

If you have any questions about Small Business Phone Systems from Avaya, please contact Advanced Communication Systems at 1-800-750-3624 or visit BuyTelephoneSystem.com today!  You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Sources:

Just Make the Phone Ring. Isn’t That Enough?, Avaya.com

Launching a Small Business with Avaya

small business AvayaAre you just about to launch your own business? For companies that are just starting out, you have a checklist of concerns to cover in order to ensure your future success. First and foremost, you will have to decide what kind of business communication system you want to use to stay in touch with your colleagues and clients. With such a wide variety of options available to you, how do you decide what system will be the most compatible for your business? With help from the experts at Advanced Communication Systems.

Over at the Avaya blog, Gary Proefke recently wrote a piece on the need small business owners have for three things in their business communication system: “simplicity, affordability, and reliability.” Businesses that are just started out may not have the budget to invest in a huge, complex communication system, but that does not mean that they have to miss out on the quality of Avaya products. Advanced Communication Systems is one of the leading vendors of Avaya products, including Avaya IP Office, designed with the everyday user in mind. As your business grows and expands, its needs will as well. You can meet the demands of a larger client base and more involved business processes with an Avaya system that, while it is simplified enough for your early stages, can adapt to accommodate an evolving business at the pace you need it to.

Small businesses do not necessarily stay small for long, but in the beginning of any company, there is a period where those three factors—simplicity, affordability, and reliability—will be of paramount importance. If you are looking to launch your small business with the right kind of tools by your side, then look no further than Advanced Communication Systems and their extensive line of Avaya products.

Do you have questions about Avaya products? Call on the experts from Advanced Communication Systems today for more information.

Advanced Communication Systems, located in Maryland, is a national vendor of a wide variety of telecommunications products. We are here to help you select the communication system for your business. And we have experience in every major industry sector and business size.

For more information, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+ to stay up to date with all of the latest developments and news in communication systems.

Source:

Avaya

How Unified Communications can help your Baltimore Small Business

Baltimore Unified CommunicationsAs a small business owner in the Baltimore area, you are constantly looking for ways to gain a leg up on the competition. Unified Communications with Avaya IP Office could be just the advantage you need. It allows your staff to communicate and collaborate in real-time, without limitations, using their smart phone, laptop, tablet, home phone, or office phone. IP Office delivers the collaboration tools you need, from basic telephony to the most sophisticated unified communications.

Avaya IP Office is the leader in unified communications for small and midsize businesses!

In his latest article, “Wow, I Can Do That with Unified Communications?” Avaya.com blogger Andrew Prokop explains the little-known benefits of unified communications. The problem is that many companies make a technology investment, but fail to properly train their staff on the uses of that technology.

“I’ve seen some very successful implementations of unified communications, but I have seen far too many halfhearted attempts,” explains Prokop. “You don’t make a major investment in a unified communications product for presence jellybeans. You do it because you expect workforce efficiency, reductions in ongoing expenses, employee productivity, customer retention, and improved teamwork.”

Benefits of Unified Communications with Avaya IP Office

  1. Avaya IP Office helps you create a productive mobile workforce.
  2. An Increase capacity and capabilities as your business grows.
  3. Gain business and customer service efficiencies.
  4. Flexibility, scalability, and options are built right in. Grow from five employees to 1,000 (at a single site) and network up to 32 locations.
  5. Add video capabilities with the Avaya Flare®.
  6. Track, record, and report calls.
  7. IP Office can interoperate with more than 2 million Avaya systems worldwide.
  8. And More!

IP Office was named Unified Communications Product of the Year in 2011 from both TMC and Frost & Sullivan.

Advanced Communication Solutions is your Baltimore Authorized Avaya Dealer

ACS is a national vendor of Avaya telecommunications products. We are here to help you select the communication system for your business. We have experience in every major industry sector and business size. ACS offers business telephone solutions – from traditional PRI to Unified Communications to VoIP – and maintenance services that help you leverage the value of your business’s telephone system investment.

If you have any questions about How Unified Communications can help your Baltimore Small Business, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.

Attention Small Business Owners; your Phone is more than just a Phone

Small Business PhoneWe have thrown out this statistic before, but 99.8% of companies in the United States have fewer than 1,000 employees, according to U.S. Economic Census statistics. These small businesses, like your small business, are in a fight- a constant struggle – to turn a profit and grow. However, it is important to focus your efforts on your business as a whole. You need to not only pay attention to the financial side of your business, but also customer service, technology, and so much more.

“It takes a certain company to be able to see that entire holistic picture,” explains Avaya blogger Mark J. Fletcher. “Maybe that’s why there are so many players in the low-end market that can never seem to find their way into midsize corporate environments.”

Unfortunately, few companies have IT departments capable of supporting their needs. Because of this, many small business owners struggle to upgrade and operate their communication infrastructure. But what if the solution was right in front of you…

Attention Small Business Owners; your Phone is more than just a Phone

That little device sitting on your desk – the one you use to make phone calls – holds the potential to take your business to the next level. Avaya IP Office is one of the most flexible and affordable solutions for small and mid-size businesses. Features include:

  1. Secure 128-party conference bridge
  2. Call recording
  3. Auto attendants
  4. Voice mail
  5. Voice-mail-to-email integration
  6. Avaya IP Office can support up to 1,000 users across 32 different sites
  7. And so much more!

Unified Communications with Avaya IP Office allows you to take advantage of all of our built-in calling features including capabilities like instant messaging, video chat, test-to-speech email reading and many more. Best of all, Avaya IP Office is the most cost effective small business phone system on the market today, boasting one of the lowest Total Costs of Ownership (TCOs)!

The right small business phone system for can give your business the tools it needs to succeed.

Avaya IP Office available through Advanced Communication Systems

If you are interested in learning more about Avaya IP Office, look no further. Advanced Communication Systems (ACS) is an authorized Avaya dealer. To find out more about the benefits of upgrading your small business phone system, contact us today.

If you have any questions about our blog, “Attention Small Business Owners; your Phone is more than just a Phone,” please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.

Sources:

More than just a phone… Avaya.com

Does your Small Business invest in IT? Upgrading your Phone System

Small Business Phone SystemAccording to U.S. Economic Census statistics, 99.8% of companies in the United States have fewer than 1,000 employees. These fast-moving businesses, like your small business, are fighting for their lives, battling competitors to hopefully turn a profit and inevitably grow. In this fight for dominance, many businesses, especially small businesses with few employees, focus their efforts on their financial resources and seldom have IT departments capable of supporting their needs. Because of this, many small businesses struggle to upgrade and operate their communication infrastructure.

Does your Small Business invest in IT? Upgrading your Phone System

Fortunately, there is a way for your small business to cost-effectively upgrade and operate your small business phone system: Avaya IP Office. It is one of the most flexible and affordable solutions for small and mid-size businesses. IP Office includes all of the features you need, including a secure 128-party conference bridge, call recording, auto attendants, voice mail, voice-mail-to-email integration, and much more! Best of all, IP Office is the most cost effective small business phone system on the market today, boasting one of the lowest Total Costs of Ownership (TCOs)! Additional benefits of IP Office include:

  1. Unified Communications with Avaya IP Office allows you to take advantage of all of our built-in calling features including capabilities like instant messaging, video chat, test-to-speech email reading and many more.
  2. Avaya IP Office systems are among the easiest to manage.
  3. Avaya IP Office can support up to 1,000 users across 32 different sites.
  4. Avaya IP Office desk phones are energy-saving with up to 60% efficiency.
  5. And So Much More!

The right phone system for your small business can give your business the tools it needs to be more efficient. To find out more about the benefits of upgrading your small business phone system, contact Advanced Communication Systems today! ACS is an authorized Avaya dealer, giving you more options for voice and communication technology and solutions than any other provider. This allows ACS to custom tailor a communications network to meet your needs today and well into the future.

If you have any questions about Upgrading your Small Business Phone System, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.

More Small Business Communication Trends for 2014

Small Business Communication TrendsAnother year has come and gone. Your small business has survived another year. However, you don’t want to just survive. You want to thrive. So it’s time to make a New Year’s resolution. 2014 will be the year your small business takes a leap and grows. 2014 will be the year when you drop the word “small” from small business. And to accomplish this, you must first upgrade your business communication.

Small Business Communication Trends for 2014

  1. Cloud Computing: 2013 was the year of the Cloud. Well, 2014 is going to be the year even more companies embrace Cloud Computing. This will allow your small business to focus less on IT support and more on growing your business.
  2. Spend Money: You have to spend money to make money. So loosen those purse strings and invest in your business. You have likely cut back in recent years because of the recession. Well, 2014 is the year to catch up. And where better to start than with Avaya IP Office?
  3. Full Scale Communication Solutions: Small business owners, like yourself, need communication solutions, like Avaya IP Office, that are designed to help businesses of all shapes and sizes. So stop settling for scaled down versions of larger systems. If you want to compete with the big boys, you need to utilize the same communication technology that larger companies are already using.
  4. Telecommuting: As a small business, it is often hard to attract and retain top level employees. To help with this, consider telecommuting for 2014. Telecommuting allows employers to hire top talent from around the globe. This also helps you retain the talent you have. Yet only 2.5% of American workers telecommute full-time while Global Workplace Analytics estimates that half of Americans are working jobs that are compatible with telecommuting.
  5. Video Conferencing: Video conferencing allows you to stay connected with clients in a much more intimate way than a phone call could ever offer. This can help make meetings feel more personal and familiar, helping you to solidify business relationships and seal deals.
  6. Workplace Mobility: According to Avaya, “Small and Medium businesses are still lagging in their adoption of PBX / Mobile Telephony integration across North America.” In fact, only 33% of such businesses have deployed deployed PBX / Telephony integration to the smartphone.

Please take a moment to read our previous blog, “Business Trends for 2014,” for more great tips on how to grow your small business in the coming year.

If you have any questions about Small Business Communication Trends for 2014, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.