Many businesses hesitate to switch to VoIP due to concerns over call quality. Will your customer service lines suffer due to the change? The hesitant businesses often recall the past when Internet connections were sluggish and wonder if their own Internet connection is up to the task. That is a fair concern, even if present day VoIP has improved a great deal. Here are a few ways that you can make sure your VoIP call quality is up to your business’s demands.
Use New Headsets
VoIP call quality depends, in large part, on your microphone and earphones. Many people make their calls on headsets but use outdated equipment. These people run the risk of dampening their VoIP call quality. If you try better quality headsets, you—and the people you’re calling—will hear the difference. Headsets with short, insulated cords tend to have better results with VoIP.
VoIP—as stated—works via the Internet. More specifically however, it works by delivering the voice information in small packets. If you want that information to make sense to the end user, they need to be spaced evenly and delivered consistently. There are a few types of network issues that can disrupt this information delivery. Depending on the severity of the VoIP call quality jitters, there are numerous solutions. If the problem isn’t that bad, try swapping Ethernet cables with Cat 6 cables. Cat 6 delivers information to the source a lot quicker than Ethernet, and thus reduces the odds of it scrambling. If your jitter problem is severe, you can install a jitter buffer.
Lower Bandwidth Use
Sometimes VoIP users simply have an overloaded bandwidth. If your VoIP call quality is suffering as a result, there are a few solutions. You should stop downloads when using VoIP and eliminate simultaneous calls. However, the best solution is simply to spend a little bit on increased bandwidth usage. It depends entirely on how many calls you receive on any given day.
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Businesses often need to take stock of their communications needs, and this includes cabling. The most frequent times for assessment are when a company relocates or experiences consistent technical problems. It’s always best to examine the infrastructure first, because the wiring is the building block of your business phone system. A lot of businesses choose to a mainly wireless system, because they are attempting to keep costs low. However, this option sometimes leads to limited bandwidth, slow connectivity, and limited upgrade options. Structured cabling is a better choice for other businesses.
Structured cabling links the entire business phone system into a streamlined service for all your devices. It can require a onetime investment in hardware and installation, but the advantages typically outweigh the upfront cost.
Advantages of Structured Cabling:
- Increased Bandwidth – permits faster connectivity to numerous devices
- Centralized Control – allows quick assessments of issues and adjustments to the network
- Organized Infrastructure – allows easier handling of all voice, data, and video needs of the business
- Scalable Network –adapts to growing needs and easy addition of new devices
- Aesthetic Appearance – streamlined wires to avoid cluttered and unsafe wiring
If structured cabling is right for your business, you then must assess the correct time to make the switch. One of the few drawbacks to structured cabling is the lengthy installation time. A business needs to carefully plan the best time to undergo the installation.
Best Times to Install a Cabling System:
- When you are planning on relocating
- If you have time for a little downtime in connectivity
- When you have a short break on the work calendar (holidays or scheduled shut-downs)
- If your current system needs repairs or replacements
- When you are experiencing problems with your current system
- If you are planning for growth in number of employees, number of devices, or size of facility
The infrastructure needs of businesses are always evolving. Some businesses are better off with a wireless solution, whereas some businesses benefit more from structured cabling. In either event, businesses should plan accordingly to determine which option best benefits them. If you have any questions regarding what solution would best help you, please contact Advanced Communication Systems today at 800-750-3624. You can also follow us on Facebook.