Tag Archives: Unified Communications

Unified Communications Gives Your Employees Freedom and Efficiency!

If you value your business, you should consider adding a unified communications system. Simply put, a unified communications system bundles all communication functions into a single, seamless platform. As more businesses adopt this, the workforce has grown more remote and dispersed. Here are some of the great benefits.

Simple Collaboration

When a business adopts a unified communications platform, employees are given the freedom to collaborate as easily as if they were side by side in a conference room. Unified communications makes it possible to reach anyone or gather any information at any time. If you have multiple platforms you are sacrificing ease and utility.

Quick Time to Information

Legacy unified communications systems have a higher amount of human latency than today’s fast-paced business environment can abide. When information is stored across numerous systems, employees tend to be less efficient. When you have an integrated, personal unified communication system,  worker’s data, contacts, applications, and other information are stored in one place. When an employee doesn’t have to toggle back and forth or search for information, they are much more efficient.

Optimizing for the Next Generation

Millennials are predicted to be nearly half of the overall workforce by the year 2020. Their communication preferences are vastly different from past generations. Younger workers typically prefer tools like live chat, video conferencing, and third party applications. Personal unified communications systems allow younger employees to utilize tools they favor as well as more traditional methods.

The Truth about BYOD, how it could be costing you Money

Unified Communications Avaya AuraBYOD (Bring Your Own Device) is a recent business trend in which employees are responsible for bringing their own smartphones and tablets to work, instead of the company supplying such tools. If you have heard of BOYD before, you have undoubtedly also heard about its many “benefits,” including cutting costs. However, according to Aberdeen Group, BYOD could cost your company an extra $170 per device per year when compared to an internal rollout. Yikes! But this isn’t meant to scare you away from mobile. On the contrary, if your business ever expects to grow and thrive, you need to embrace mobile.

“The growth of the mobile workforce has led to the need for workers to communicate regardless of their location or device,” said COMMfusion analyst Blair Pleasant.

Taking a look at Unified Communications

According to the Radicati Group, mobility is the “primary driver for innovation and adoption in the UC (Unified Communications) market.” Of the firms that are not currently using UC, 57% are planning a UC deployment, while 87% of the firms already utilizing UC plan to keep or boost their usage of mobile UC apps.

Avaya Aura: Unified Communications Simplified

Avaya Aura provides advanced unified communications throughout your business, allowing you to integrate and deliver voice, video, data, and web communications applications and services to your team anywhere. Additional benefits include:

  1. Dynamically optimize bandwidth
  2. Unrivaled scalability and flexibility
  3. More than 700 features
  4. Ever expanding, customizable applications portfolio
  5. Configure your platform for up to 99.999% availability
  6. Best of all, Avaya Aura is cost effective
  7. And More!

Maryland Avaya Dealer

Advanced Communication Systems is a national vendor of Avaya telecommunications products. We have experience in every major industry sector and business size, from small businesses to Fortune 500 companies, and can help you select the best communication system for your business and your budget.

If you have any questions about Unified Communications or Avaya Aura, please contact Advanced Communication Systems at 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.

Sources:

Bring-Your-Own…Unified Communications, Avaya.com

How can I improve my Employee Centric Communications with Avaya Products?

Avaya Unified Communications VoIP

Are you in need of a business phone system that can deliver more customer centric/ employee centric communications solutions? If this sounds like your business needs, you cannot go wrong with a phone system that’s designed to offer everyday unified communications solutions. Avaya has a range of Avaya products and services that can help you better integrate your business communications for voice, video and data collection.

Avaya phone systems are very unique business phone systems because they allow users to effectively communicate and perform work collaboration duties in real-time. Avaya phone systems and overall Avaya product line offers businesses small and large a suite of advanced communications tools that are very user friendly, no matter the device or the location of your employees. Avaya offers great products and services so your company can maintain a competitive edge in your industry.

Avaya phone systems are compatible for improving customer service and collaborative efforts round the clock. You and your workers do not have to be extremely tech savvy to operate Avaya phone systems. The system is user friendly while increasing productive and overall business profitability.

Your business will be more profitable because your overall business agility will improve by using the Avaya phone system. All of your business communications will be integrated – video conferencing, phone conferencing, voicemails and video.

Avaya VoIP systems are high quality phone systems. Use the unified communications to your business advantage.

With unified communications from Avaya, you can  reduce work commute costs for employees, telecom costs,and marketing costs. More importantly, you can increase your business sales simply by improving user experience and management. You can truly create an effective virtual workplace.

Learn more about the great benefits of Avaya phone systems to see how you can take advantage of unique collaboration tools today.

Advanced Communication Systems is proud to say we are an authorized Avaya and Cisco dealer. We serve businesses in the Washington Dc metropolitan area as well as businesses in Virginia, Maryland, Delaware and West Virginia. We want to provide you the voice and communication technology you need to bring your business to the next level. Let us start today.

Advanced Communication Systems is a national vendor of Avaya and Cisco telecommunications products. We have experience in every major industry sector and business size, from small businesses to Fortune 500 companies. ACS offers business telephone solutions – from traditional PRI to VoIP – and maintenance services that help you leverage the value of your business’s telephone system investment.

For more information, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.

Source:

http://www.avayagov.com/unified-communications/

http://www1.avaya.com/pc/Nemertes_PC1.pdf

How Unified Communications can help your Baltimore Small Business

Baltimore Unified CommunicationsAs a small business owner in the Baltimore area, you are constantly looking for ways to gain a leg up on the competition. Unified Communications with Avaya IP Office could be just the advantage you need. It allows your staff to communicate and collaborate in real-time, without limitations, using their smart phone, laptop, tablet, home phone, or office phone. IP Office delivers the collaboration tools you need, from basic telephony to the most sophisticated unified communications.

Avaya IP Office is the leader in unified communications for small and midsize businesses!

In his latest article, “Wow, I Can Do That with Unified Communications?” Avaya.com blogger Andrew Prokop explains the little-known benefits of unified communications. The problem is that many companies make a technology investment, but fail to properly train their staff on the uses of that technology.

“I’ve seen some very successful implementations of unified communications, but I have seen far too many halfhearted attempts,” explains Prokop. “You don’t make a major investment in a unified communications product for presence jellybeans. You do it because you expect workforce efficiency, reductions in ongoing expenses, employee productivity, customer retention, and improved teamwork.”

Benefits of Unified Communications with Avaya IP Office

  1. Avaya IP Office helps you create a productive mobile workforce.
  2. An Increase capacity and capabilities as your business grows.
  3. Gain business and customer service efficiencies.
  4. Flexibility, scalability, and options are built right in. Grow from five employees to 1,000 (at a single site) and network up to 32 locations.
  5. Add video capabilities with the Avaya Flare®.
  6. Track, record, and report calls.
  7. IP Office can interoperate with more than 2 million Avaya systems worldwide.
  8. And More!

IP Office was named Unified Communications Product of the Year in 2011 from both TMC and Frost & Sullivan.

Advanced Communication Solutions is your Baltimore Authorized Avaya Dealer

ACS is a national vendor of Avaya telecommunications products. We are here to help you select the communication system for your business. We have experience in every major industry sector and business size. ACS offers business telephone solutions – from traditional PRI to Unified Communications to VoIP – and maintenance services that help you leverage the value of your business’s telephone system investment.

If you have any questions about How Unified Communications can help your Baltimore Small Business, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.

Unique Ways Small Business Owners Deploy Unified Communications (UC)

Unified CommunicationsSmall Business Owners face a big challenge. They need to compete with businesses much larger than their own despite much smaller budgets. And, as any small business owner knows, that is no easy task. So what do these owners do? They get more creative, especially when it comes to communication.

Unique Ways Small Business Owners Deploy Unified Communications (UC)

  1. 40% of SMBs in North America and Europe are utilizing UC, versus 29% of all firms.
  2. 45% of SMBs deploy UC at a divisional level or below, versus 40% of all companies.
  3. Employee education is of the utmost importance. 37% of SMBs cite an employee’s unawareness of productivity-enhancing UC features a major an issue.

90% of SMBs are satisfied with the benefits of their UC solution, which include: improved project management, faster decision making, better business relationships with partners and suppliers, better user experience from social media collaboration, and faster resolution of problems.

Avaya Small and Midsized Business (SMB) Solutions

Avaya has tailored several solutions specifically for the small and midsized business (SMB) market. One of these solutions in particular – Avaya IP Office 9.0, the latest version of the company’s popular Unified Communications (UC) solution for SMBs – has been recently upgraded to include up to 2,000 employees in multiple locations. Avaya IP Office 9.0 also runs on VMware server virtualization for maximum efficiency.

Furthermore, Avaya Video Collaboration for IP Office brings enterprise-grade video conferencing to SMBs.

Advanced Communication Systems (ACS), your Maryland Avaya Dealer

Want to learn more about how Avaya’s SMB solutions? Call Advanced Communication Systems (ACS). We have experience in every major industry sector and business size, from small businesses to Fortune 500 companies. We are also an authorized Avaya dealer. We give you more options for voice and communication technology and solutions than any other provider. This allows ACS to custom tailor a communications network to meet your needs today and well into the future.

If you have any questions about Avaya IP Office 9.0 the latest version of the company’s popular Unified Communications (UC) solution for SMBs, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.

Sources:

Five Unique Ways that Midsize Firms Deploy Unified Communications Avaya

Switching to Avaya IP Office: The Easiest Business Decision you will make

Advanced Communication Systems (ACS) is proud to be an authorized Avaya dealer. This allows us to offer our clients the best technology solutions for their small businesses, like Avaya IP Office.

Top Five Reasons why Avaya IP Office is the Best Small Business Phone System

  1. Flexibility: IP Office can operate as a pure, all-IP solution; but it can also run as an all-digital solution or anything in between. Avaya IP Office system can interoperate with over two million Avaya systems worldwide all while using the backbone of your existing network infrastructure.
  2. Scalability: Avaya IP Office can support up to 1,000 users across 32 different sites, allowing the system to grow with your small business.
  3. Productivity: Unified Communications with Avaya IP Office allows you to take advantage of all of our built-in calling features including capabilities like instant messaging, video chat, test-to-speech email reading and many more.
  4. Simplified System Management: With drag and drop system management tools, Avaya IP Office systems are among the easiest to manage.
  5. Energy Efficiency: Avaya IP Office desk phones are up to 60% more efficient than the competition.
  6. Total Cost of Ownership (TCO): Avaya IP Office boasts a TCO nearly 25% lower than the competition.

Interested in purchasing Avaya IP Office for your small business? Just pick up the phone and call Advanced Communication Systems!

If you have any questions about Avaya IP Office and Small Business Phone Systems please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

Happy Holidays from Advanced Communication Systems!

You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

Avaya IP Office: Better manage your Small Business Communication Platform

As any business knows, communication is the key to success. And just because you run a small business doesn’t mean your communication needs are any less important than that of a Fortune 500 company. The only difference is your communication budget.

The Solution: Avaya IP Office!

IP Office is a cost-effective solution for your small business needs. Best of all, it is flexible and scalable, meaning IP Office will grow with your business. Additional benefits of IP Office include:

  1. Collaboration: IP Office features mobility applications, allowing your employees to stay connected and productive even when they are away from the office.
  2. Responsiveness: IP Office helps speed interactions with your customers, quickly connecting them to the right associates.
  3. Scalable: IP Office is the most cost-effective solution for growing businesses, scalable up to a 1,000 users on a single site.
  4. Communication Functionality: The most important aspect of your communication platform is communication functionality, of course. IP Office includes: a secure 128-party conference bridge, call recording, auto attendants, voice mail, voice-mail-to-email integration, and much more!
  5. Low Total Cost of Ownership: IP Office boasts one of the lowest TCOs on the market.
  6. And much more!

With more than 266,000 systems installed worldwide, IP Office is the leader in unified communications for small and midsize businesses!

Purchasing Avaya IP Office for your Small Business

As an authorized Avaya dealer, ACS offers solutions and services that help you leverage the value of your business’s communications investment. We give you more options for voice and communication technology and solutions than any other provider. This allows ACS to custom tailor a communications network to meet your needs today and well into the future.

If you have any questions about Avaya IP Office please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

Our commitment to your organization encompasses your business needs now and into the future. We thoroughly analyze your requirements and devise a solution flexible enough to grow and change as your business evolves.

You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.

Small Medium Business Phone Systems :: Cisco Telecommunication Products

Over the last few weeks, Advanced Communication Systems (ACS) has highlighted some of the most popular business phone systems design for the Small Medium business (SMB) market. This week, we are going to focus on one company in particular: Cisco.

Cisco Small Medium Business (SMB) Phone Systems

  1. SMB Offerings: Cisco offers several SMB phone systems, including: UC320W (1-16 users), UC500 (40/60) (10-136 Users), and Business Edition 3k, 5k, 6k (300-500-1000 Users).
  2. SMB System Capability: Cisco SMB phone system solutions scale from 2 to 1000 phones, depending on platform.
  3. SMB Digital and IP Phones: All Cisco Unified Communications Solutions support both native IP and traditional Analog Phones.
  4. Call Center: Cisco offers three Contact Centre solutions. The first is geared to the very small SMB, the second to the Mid-Market SMB, and the third to the Enterprise Market.
  5. Integration with Outlook: The Cisco UC500 platform does include both a free Desktop connector along with the Server based option, allowing for Outlook integration detailing Click to Call, Screen Pops, Presence and Instant Messaging. If further integration is required, Cisco’s Business Edition could offer a better solution.
  6. And more!

To learn more about Cisco’s SMB phone system offerings, contact Advanced Communication Systems, your local Cisco dealer.

Purchasing a Cisco SMB Phone System Solution

As an authorized Cisco dealer, ACS offers solutions and services that help you leverage the value of your business’s communications investment. We give you more options for voice and communication technology and solutions than any other provider. This allows ACS to custom tailor a communications network to meet your needs today and well into the future.

If you have any questions about Cisco SMB Phone Systems please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

Our commitment to your organization encompasses your business needs now and into the future. We thoroughly analyze your requirements and devise a solution flexible enough to grow and change as your business evolves.

You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

 

What to consider when buying a New Phone System

What is the one piece of technology that you rely on most in your office? No, not your computer; it is your phone system! It is the one piece of technology that your business can simply not do without. The right phone system can boost productivity while also bettering customer service, both of which can have a huge impact on your bottom line.

But with so many options on the market, how can you ensure you choose the right phone syste?

Deciding between Analog and Voice over IP (VoIP)

Before looking into anything else, you must first make a big decision: which makes more sense, an analog based phone system or a VoIP system? Well, more and more companies are choosing VoIP because it offers more bang for your buck, especially for small business owners.

Do you want an On-Premises System or a VoIP Hosted System?

There are viable option for both, including the Cisco Unified Communications 300 Series (on-premises), the Cisco Smart Business Communications System (on-premises), or  the Cisco Hosted Small Business Communications (hosted VoIP). Both systems have their advantages. Choosing between the two often boils down to whether or not you have the staff and resources to manage an in-house phone system.

What Phone Features do you need?

Next, you must decide what features your business needs in its new phone system. Considerations include:

  1. Incoming and outgoing call management capabilities
  2. Monitoring features such as caller ID
  3. Voicemail
  4. Basic conferencing
  5. Automated call attendant
  6. Call center capabilities
  7. Integration with desktop computers or mobile devices
  8. And more!

Finding the Right Vendor

At Advanced Communication Systems, we will help you understand the available communications technologies and help you choose the solution that best meets your needs. Our highly trained team of sales engineers will design a Business Telephone System and determine the most cost-effective voice and internet solution that will allow your company to take advantage of the rapid advancements in today’s telecom market.

Make sure you consider all of the above factors before you choose a new business phone system.

If you have any questions about Business Phone Systems, please contact us by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

About Advanced Communication Systems:

Advanced Communication Systems is a National vendor of, Avaya and Cisco telecommunications products. ACS offers solutions and services that help you leverage the value of your business’s communications investment. From traditional voice to Voice over IP (VoIP), ACS gives you more options for voice and communication technology and solutions than any other provider.

ACS has experience in every major industry sector and business size, from small businesses to Fortune 500 companies. You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.

IP Office Server Edition: Unified Communications for Midsized Enterprises

Avaya has recently introduced its new IP Office 8.1 Server Edition for midsize enterprises. IP Office Server Edition features three key components to address the unique needs of the Mid-market.

  1. IP Office 8.1 Server Edition software runs on a Linux server. A secondary Linux server can be added for additional scalability and/or resiliency.
  2. The IP500v2 expansion system can also be added for additional scalability or for adding support for analog/digital stations and trunk ports.
  3. IP Office Server Edition license.

Benefits of Avaya IP Office 8.1 Server Edition

  1. Total Cost of Ownership: IP Office has showcased the best TCO on the market.
  2. Simplicity: IP Office Server Edition is one of the simplest solutions to deploy and manage.
  3. Scalability: The unified communication platform was designed to address up to 1,000 users on a single site or across as many as 32 locations.
  4. SIP Trunking Modifications and Additions: IP Office Server Edition supports direct media for SIP trunks.

IP Office Server Edition SIP Trunking Modifications

  1. SIP Lines now support the Send From in Clear field.
  2. IP Office identifier is now included in the SIP header.
  3. The administrator now has the option of selecting which Caller Id information to use for displaying on the user equipment.
  4. IP Office now supports nonce caching for the proactive insertion SIP credentials into outgoing SIP requests.
  5. All methods support presence of (proxy)-authorization headers, except CANCEL (RFC compliance).
  6. And more!

If you have any questions about Avaya IP Office 8.1 Server Edition, please contact us by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!

About Advanced Communication Systems:

Advanced Communication Systems is a National vendor of, Avaya and Cisco telecommunications products. ACS offers solutions and services that help you leverage the value of your business’s communications investment. From traditional voice to Voice over IP (VoIP), ACS gives you more options for voice and communication technology and solutions than any other provider.

ACS has experience in every major industry sector and business size, from small businesses to Fortune 500 companies. You can also follow Advanced Communication Systems on FacebookTwitterLinkedIn, and Google+.