Tag Archives: Virtual PBX

Why a Legacy Business Phone System Could Be Hurting Your Business

legacy business phoneThe way businesses communicate is completely different than they did just a few years past. Nevertheless, many businesses cling to legacy business phone systems purchased over ten years prior. There are numerous reasons that businesses don’t make the switch, but the most obvious one is that you don’t fix something that isn’t broken. However, there are a few issues with that sort of thinking.

The biggest problem with legacy business phone systems is that they use technology and hardware that is now entirely obsolete. If your system breaks, you will have a difficult time finding parts for it because the manufacturers no longer support them. Hanging on to a legacy phone system to save some money will eventually blow a whole right through your budget.

The issue with older business phone systems goes deeper than that though; by sticking with obsolete equipment you’re limiting your business’s potential. For example, remote workers comprise much of the workforce. Legacy phone systems exclude a business from that segment of the workforce.

To put it simply, there has been a total transformation in telecommunications. If you don’t keep up with the changes, it could hurt you in the long run. With all that said, what are some of the biggest benefits of a modern business phone system?

Current Communications Equipment Costs Less

Years ago, brand-new business phone systems were often the most expensive idea companies purchased. The costliest part of that business phone was the PBX. Now, businesses have the option of buying a Virtual PBX. Virtual PBX’s allow the company to only buy the phones, drastically reducing costs.  

The other added benefit to Virtual PBXs and modern technology is the reduction in a catastrophic communications failure. If you have a hardware failure on a legacy phone, it could severely hinder your business.


As mentioned earlier, modern business phone systems erase geographic barriers and allow you to hire outside of your immediate area. It goes without saying that legacy phone systems don’t allow for remote workers—at least not practically. If you try to have employees work outside of the office (or predominantly work in the field), they could have numerous phone numbers and numerous mailboxes. Modern business phone systems make this endeavor a lot more practical and a lot less confusing.

If you have any questions regarding business phone systems, please contact Advanced Communication Systems today at 800-750-3624. You can also follow us on Facebook.

Are You Unhappy with Your Hosted PBX Provider?

Hosted PBXThe Virtual PBX (also known as Hosted PBX or Cloud PBX) has been a great benefit to companies. However, the product is only as good as the provider; if you’re experiencing problems with your Hosted PBX, it may be time to switch providers as opposed to ditching the service altogether. If you’re experiencing any one of the following, it may be time for a change.


Too Expensive:

While it is never a great idea to go for the cheapest price, it is undeniable that a lot of businesses are paying way too much for their Virtual PBX. For those businesses, it may not have begun that way; they may have started out at a reasonable rate, but their provider gradually raised their rates over time. Other businesses may have experienced a rate hike after their first contract ended. Either way, doing a VoIP comparison is probably a good idea if you feel like you are paying too much for your Hosted PBX.

Poor Customer Service:

If your provider isn’t offering superior and timely support, it might be a good idea to switch providers. A lot of businesses justifiably switch due to the customer representatives being rude and not knowledgeable. Sometimes this can simply be due to the provider’s sales outmatching the rate they are growing their customer support team, but either way, the customer is in their rights to make a change if they aren’t happy with the customer service.

Lack of Local Support: 

Cloud business phone systems have been a leap forward in telecommunications, but that doesn’t preclude the need for an engineer having to visit the site from time to time. If you have a local provider, this typically isn’t a problem; having a non-local provider, however, means that geography can sometimes impede them in getting an engineer out to your company in a timely fashion.

The Good News: Changing VoIP Providers isn’t Hard!

Before Hosted PBX, businesses had to spend a lot of money on their business phone system. To justify the expenditure, they had to hang on to the system for a while—which meant that switching providers due to poor service was unheard of.

With cloud business phone systems, making a change is simple. Nearly all businesses use an industry standard SIP phone, so changing providers doesn’t mean that you must change your phones too. Furthermore, cloud PBX hardware is in a data center, so you don’t have any expensive on-site equipment to replace either. Switching is as simple as your new provider programming the phones to recognize the new VoIP system.

If you are interested in Hosted PBX or have any other business phone system questions, please contact us. You can also follow us on Facebook.

Consider Why Your Business Should Switch to a Virtual PBX

30910261_sBefore the Internet, only large corporations could afford professional business phone systems, and entrepreneurs were left in the cold.  Now that the Internet has leveled the playing field, all businesses—big or small—can get in the game. With a virtual PBX, business telephony is now available via an Internet download. What this means for small businesses is that they too can boast a business telephone system with extensions, rerouting options, automatic greetings, and other features that used to be the domain of big business.


  • CostA virtual PBX doesn’t have the same infrastructure as a legacy phone; the entire service is hosted on your providers’ offsite system. Most providers charge between $20 and $35 a month, which is a fantastic deal for businesses with international customers or remote workers. Even though your system is offsite, you still have complete access to all of your features. Another cost saving feature of a virtual PBX is you don’t have to dedicate a large IT staff to maintaining the system. Some maintenance and updates are actually done automatically through VoIP—since your system is constantly connected to their network, you will receive the newest features as soon as they are available.
  • Custom Number—When you switch to a virtual PBX, you can keep the local number that clients already recognize. This is a huge advantage, especially if you have spent a lot of money on advertising your number.
  • Efficiency—With a virtual PBX, your business phone system is available anytime, anywhere. With what feels like a nearly limitless amount of extensions, you can configure your landlines, mobiles, or international numbers to all ring from the same number without your clients knowing the difference.
  • Integration—Your phone number doesn’t have to be for taking calls with a virtual PBX. You can also use it for receiving faxes and emails. It’s also easy to add an automated phone answering system to your number, as well as conference calling and transfers. When your business phone system is virtual, it means that remote workers can access all of the company’s communication tools with only an Internet connection.
  • Room for Growth—One of the best things about a virtual PBX is how easily it can adapt to a growing business. As you add more employees, just purchase more phones and add them to your current plan. If you have to expand to a bigger office, there is no need to hire a moving company—just put your phones in a moving crate and take it over to the new location!