Unlike the type of verbal communication involved with in-person or over-the-phone interactions, email communication is drastically different. Much like writing a letter, emailing involves one very difficult task: trying to convey not only your point,…
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Business Communication Tips: Dealing with Unhappy Customers and Clients
Unfortunately, you cannot please everyone all the time. From time you time, you will have a run in with an unhappy customer or client. It happens. There is nothing you can do about it. However,…
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Business Phone System Maintenance & Support Plan
Downtime is a business owner’s worst nightmare, affecting customer service and satisfaction, productivity, and, most importantly, your bottom line. This is why it is so important to do everything you can to minimize or even…
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The Benefits of the Cisco Unified Contact Center Express 7
Does your midmarket company require an easy-to-deploy, easy-to-use, secure, virtual, and sophisticated customer interaction management tool for up to 300 agents? If so, you need Cisco Unified Contact Center Express 7. The system provides your…
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Business Communication Tips: Phone Conversation must be Short, to the Point
“What information consumes is rather obvious. It consumes the attention of its recipients. Hence a wealth of information creates a poverty of attention,” wrote Nobel Prize winning economist Herbert Simon. In layman’s terms, business communication…
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Business Communication Tips: Avoid One-Size-Fits-All Communication
As we have said time and time again, communication is the backbone of any successful business. Whether it is inter-office communication between employees, customer service and communication with clients, and sales calls and communication with…
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Small Business Phone Systems: Is VoIP right form my business?
As a small business owner, you have a lot of difficult decisions to make. What phone system you purchase doesn’t have to be one of them. Voice over Internet Protocol, better known as VoIP, is…
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Hosted PBX: Big Business Quality at a Price Small Business Owners like
As a small business owner, you have a very distinct disadvantage. While you are trying to compete with the big boys, you simply do not have staff or the financial resources to compete with bigger…
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Business Communication Tips: How to write Professional Emails
According to several studies, as much as 60-90% of business communication is non-verbal, including body language and, of course, emails, which have become an integral part of everyday business in recent years. And why not?…
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Business Communication Tips: How to handle Incoming Calls
Our last few Business Communication Tips have focused on making calls, which is easy. When you make a call, you have plenty of time to prepare. You know when the call will take place. You…
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