In today’s increasingly technological business world, it pays to invest in technology. Literally. According to a study an MIT study entitled “The Digital Advantage,” those companies with a forward-thinking mindset who put an increased emphasis…
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How Avaya Technology can Improve Patient Care in the Healthcare Industry
When you think about healthcare, what’s the first thing that comes to mind? Usually it’s the obvious: caring for those that are injured or sick. But have you ever thought about the importance of the…
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Video Conferencing Solutions for Your Company
In 2013, it was reported that 30% of mid-market businesses used video conferencing programs, and another 30% planned to use video conferencing in the upcoming year. Many small and midsize companies don’t have enough knowledge…
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The Link between Mobility and Disaster Preparedness
September was National Preparedness Month; did your business come up with a disaster preparedness plan for the year? Do you even know if you have one in place? If not, you may want to look…
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How a Unified Contact Center Betters Customer Experience
A business cannot be successful without happy customers. Period. End of story. It doesn’t matter if you have the best product or service on the market. It doesn’t matter if your prices shatter the competition….
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Businesses Are Using SMS Text Messaging, Saying Goodbye to Hold
Have you ever called a company just to be put on hold, waiting and waiting and waiting to finally talk to a real person? It’s a pretty frustrating experience and one that can last seemingly…
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Improve Efficiency, Customer Service with Avaya
“I used to be in the dark ages, but thanks to automation, I now see the light.” In today’s increasingly technologically driven world, we expect the information we need to be a click or two…
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Avaya IP Office Allows Business to Work Faster and More Efficiently
Businesses are always looking for ways to operate faster and more efficiently. With technology changing and improving every day, people expect new updates to increase the speed of their devices. Along with speed, people look…
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How Avaya Phone Systems Can Benefit Your Baltimore Business
As a business owner in the Baltimore area, you have a lot of competition, no matter what the industry. So it is important to put your best foot forward in everything you do, from sales…
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Managing Customer Expectations with Avaya
As a business owner, if you had to rank your priorities, profitability would probably be No. 1, followed closely by customer service. Though, focusing on No. 2 could also help boost No. 1. According to…
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