All customers who have to wait in line want to know that they will be helped soon. For customers who have to wait on the phone, a call queue is the perfect way to let…
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Why Caller Analytics are Important for a Company
For a business to achieve success, they need to study caller analytics. It doesn’t matter if you are a large or small business, monitoring the customer experience via the phone is vital. If you know…
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The Most Important Benefits of Virtual Call Center Software
Most business owners know what a call center is. A call center is typically a large group of call center executives working in a single location. What is a virtual call center though? Though only…
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In’s and Out’s of a Contact Center
What encompasses a contact or call center? If you talk to customers every day, solve customer issues, manage inbound requests, communicate using e-mail, text messaging, live chat and social media then you would definitely benefit from…
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Do You Get Complaints about Customer Service?
Every company is on a mission to provide its customers with the best service available, but is yours falling behind? Customers and clients routinely call in to your business to ask about products, services, corrections…
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Small Medium Business Phone Systems :: Cisco Telecommunication Products
Over the last few weeks, Advanced Communication Systems (ACS) has highlighted some of the most popular business phone systems design for the Small Medium business (SMB) market. This week, we are going to focus on…
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Improving Employee Satisfaction and Productivity with the JABRA GN1900 Headset
Are you looking for an office technology that can improve both employee satisfaction and productivity? Well, the answer is quite simple: utilize the JABRA GN1900 Headset Really, a headset? Yes! If your business operates a…
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