A contact center is an important part of any business. It is the central point of communication between a company and its customers. As such, it is essential to have a contact center that has…
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Reasons to Use Call Recording
Businesses are always looking for a way to improve. One of the best ways you can improve is by adding call recording to your Business Phone System. These days it is an especially advantageous tool,…
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Benefits Of Using Your Business Phone System to Record Calls
All business interactions are important. However, the most important interactions may be the ones between your support team and your customers. Most of these interactions occur over your Business Phone System. You need to be…
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How to Find the Right Business Phone System
Most businesses have found, even with the advent of email, chat, and form submissions, that the majority of customers still prefer to use the phone to reach out. This is why it is important to…
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What is the Difference Between Cloud Business Phone Systems and VoIP?
With the advent of the Internet, all types of businesses are shifting to different methods of telecommunications. Moving away from traditional telecommunications can save your business money and offer new features. However, with new technologies…
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Tools That Can Help Your Remote Workers
Remote working has exploded in popularity in the last few years. Between real world events and simply wanting your employees to have more flexible options, there are many reasons why it is an attractive option…
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Why You Should Integrate Your VoIP Business Phone System with a CRM
Having a great customer relationship management (CRM) system can radically alter your business for the better. Having a system that creates a detailed and cohesive structure for handling your customers helps both them and you….
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Business Phone System Tricks That Will Make Your Customers Happy
Customer service is one of the most important aspects about running a business these days. It’s not enough to have a great product, you need to make sure your support team is ready to handle…
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How Does Call Recording Work?
Call recording is a modern Business Phone System feature that records your calls. If you have IVR menus, it can also record the time your callers spend navigating it, too. You can then store your…
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Why Your Business Should Switch to VoIP
Many businesses spend way more than they have to each year on traditional phone service. Fortunately, in today’s modern world, Traditional Business Phone Systems aren’t the only way to go. With VoIP, you can not…
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