As a business owner, it is important to find ways to remain cost-effective. Moving to a Cloud-Based Business Phone System is one of the best ways for a business to save money. Cloud systems are…
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Why Your Business Should Invest in an Enterprise PBX
Maybe when you began your business you only needed one phone line. However, you’ve probably grown and added employees and your single phone line is no longer adequate to meet your business needs. At this…
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How to Move Your Business Phone System to the Cloud
Moving to a new technology can sound daunting. However, moving to the Cloud for example, isn’t nearly as formidable as it may seem. Additionally, the benefits far outweigh the initial challenges. First of all, here…
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How to Improve Your Average Handle Times
While businesses have seen an increase in email and chat for sales and customer service in recent years, there is no denying that phone calls are still the primary way to reach people. In fact,…
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How to Reduce Hold Times
One of the costliest things a business can experience is not expenditures, but rather lost revenue due to long customer hold times. As many as one third of customers simply hang up if they have…
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Why Your Business Should Utilize an Auto Attendant
In the past, Business Phone Systems were essentially just for making and receiving calls. These days, however, they are for much more. For example, modern businesses can use their Business Phone Systems to communicate through…
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What are the Most Important VoIP Business Phone Features?
In recent years, email has grown in importance for business communications. Nevertheless, phone calls are still a requirement for all businesses. One of the most popular Business Phone System options is VoIP (Voice over Internet…
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How Does Call Routing Work?
A good customer call interaction usually means that they were routed directly to a skilled employee and got immediate assistance. Unfortunately, this is not always how it goes. Call routing is one of the best…
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How a Call Center IVR can Help your Business
All businesses can benefit from an interactive voice response system. For a call center though, an IVR is vital. This technology can let you control your call volume. This is essential if you don’t have…
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How to Create Your Perfect Business Phone System
All companies are unique. Therefore, it is important that you choose a Business Phone System that fits your distinct business model. To get the most out of your system, you’ll need your phone system configured…
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