If you’re looking for a new Business Phone System, you may be wondering if a Cloud Business Phone System is right for you or if a traditional system is still the best option. In this…
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Everything You Need to Know about IVR Systems: Types, Uses, and More
If you’re running a business, then you know that communication is key. And what’s a better way to communicate with your customers than through an IVR system? IVR systems (or Interactive Voice Response systems) allow…
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Does Your Business Need a Call Queue?
All customers expect great customer service when they call your business. However, if they sit on hold for an extended period, they will probably just hang up and look for service elsewhere. It is, therefore,…
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Why Cloud Business Phone Systems Have Increased in Popularity
Because of the internet, setting up a new business isn’t that difficult these days. However, once your business is established, you need to turn your attention to serving your customers. How can you serve your…
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Why Having a DID Number is Important for Businesses
One of the most important aspects of running a business these days is streamlining communication and collaboration. Fortunately, there are numerous ways to achieve this goal. Having a DID Number is one of the best…
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How an IVR can Help Your Business
An IVR (or Interactive Voice Response System) is a program that is integrated with an automated Business Phone System. It then allows callers access to pre-programmed information through voice response reacting to dialed key tones….
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Business Phone System Tricks That Will Make Your Customers Happy
Customer service is one of the most important aspects about running a business these days. It’s not enough to have a great product, you need to make sure your support team is ready to handle…
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How Does Call Recording Work?
Call recording is a modern Business Phone System feature that records your calls. If you have IVR menus, it can also record the time your callers spend navigating it, too. You can then store your…
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How to Reduce Hold Times
One of the costliest things a business can experience is not expenditures, but rather lost revenue due to long customer hold times. As many as one third of customers simply hang up if they have…
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How You can Create Lasting Customer Relationships with a Business Phone System
These days customers tend to want to do business over the phone rather than visiting your office. Therefore, it is important that your phone communications create a lasting impression with your customer. A Business Phone…
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