If you’re like most business owners, you rely on your Business Phone System to stay connected with clients, customers and employees. But what happens when your old phone system just can’t keep up with the demands of your growing business? It’s time to upgrade to a new Business Phone System. In this blog post, we will discuss 10 business phone features that you can’t afford to be without.
Voicemail to Text and Email
This feature allows users to receive their voicemails as transcripts of text or emails. It is a great time-saver, allowing you to quickly scan through messages without having to listen to each one individually.
Call Recording
This added security measure records all phone conversations for later review. This is especially useful if you need to verify any instructions or details given during a call.
Caller ID & Spam Filtering
An important tool to help sort incoming calls and determine whether they should be answered or not, caller ID & spam filtering lets you know who is calling before you even answer the phone.
Conference Calling
For businesses with multiple locations or remote employees, conference calling is a great way to stay connected across long distances. This feature allows you to conduct meetings with various participants all around the world in real time.
VoIP Integration
Business Phone Systems that are integrated with a VoIP (Voice over Internet Protocol) allow users to make and receive calls over an internet connection. The advantage of VoIP is that it can reduce communication costs by allowing users to make international calls for much lower rates than traditional landlines.
Call Forwarding
This feature allows you to forward incoming calls from your main line to any other phone or device, so you never miss an important call.
Call Queuing
This feature is especially useful for businesses with a large customer service call volume. It helps to ensure that all calls are answered in the order they were received, allowing customers to get through quickly and efficiently.
Automated Attendant
An automated attendant is a great way to give callers all the information they need without having to speak with an actual person. This feature can be set up to redirect calls based on caller input, provide recorded messages and direct calls to specific departments or personnel.
Call Park & Hold
This feature allows you to temporarily transfer a call to a ‘park’ while you take care of other business. This can be especially useful if you need to put a caller on hold while you consult with someone else or look up the requested information on another line.
Extension Dialing
Allows customers or employees to quickly reach their desired destination without having to dial a full phone number. It is especially useful for companies with large numbers of extensions spread across multiple offices.
Conclusion
By investing in a Business Phone System with these features, you can be sure that your business stays connected and efficient in the face of growing demands. If you have any questions, please contact us today at 800-750-3624 and we’ll be happy to help you. Please also visit us on Twitter.
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