Hosted Avaya Cloud

Prioritize uptime guarantees (99.99% is the benchmark), ease of administration without needing an on-site IT team, mobile app access for remote or traveling employees, integration with your CRM or business software, and a per-user cost that stays predictable as you add staff. ACS offers hosted Avaya cloud solutions purpose-built for small to mid-size businesses, with onboarding support and ongoing maintenance included — not handed off to a help desk.

The process typically moves through five stages: assess your current system and call volume, select a cloud platform and plan, port your existing phone numbers, configure users and call flows, then deploy phones or softphones and train your team. The full timeline ranges from a few weeks for small deployments to a few months for larger organizations. ACS manages every stage of the migration — from the initial audit through go-live — with the goal of zero downtime during cutover.

It depends on business size and how long you plan to use the system. Cloud systems have lower upfront costs and predictable monthly fees, but the per-user cost accumulates over time. On-premise systems require a larger initial investment in hardware but carry lower ongoing monthly costs. For most small businesses, cloud is the better value over a 3-year horizon. For larger organizations planning to keep a system for 7 or more years, on-premise often wins on total cost of ownership. ACS models both scenarios using your actual headcount and usage to give you a side-by-side comparison.