Direct Routing
Direct Routing is an alternative way to connect Microsoft’s Phone System to the PSTN via an existing or new third-party telephony provider. This offers advantages to the customer, as the provider supplies the necessary cloud infrastructure to route incoming and outgoing external calls to Microsoft Teams.
How Do You Implement Intuity SIP Direct Routing for Microsoft Teams?
Roll Out Microsoft Teams Internally
The first step is implementing Microsoft Teams for internal communication. This will bring enormous benefits in terms of communication, productivity, and collaboration.
Obtain Proper Licenses & Choose a Provider
Next, you will need to ensure that your licenses include Microsoft’s Audio Calls and Phone System features for each individual users. When at this phase of the implementation, it is important to choose a provider with a proven track record.
Configure SBC, SIP, and Media Bypass
Direct Routing usually works through a Session Border Controller (SBC). This is also known as a PSTN Gateway. You will need to configure your cloud-based SBC properly to route calls between Microsoft Phone Systems and the service provider’s network.
Port Existing Numbers
Lastly, you will need to port your existing numbers. It is important to do this in a way that affects as few employees as possible. After porting everything, it is easy to add new users from the centralized interface.
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