Direct Routing for Microsoft Teams
Most digital transformation initiatives aim to
shift IT software and processes towards a
more unified and consistent approach.
However, telephones often get neglected. In
fact, many businesses continue to use a
disjointed set of PBX hardware distributed
across their offices worldwide, which is
highly inefficient for output.
Shifting to Intuity SIP Direct Routing for
Microsoft Teams (an ACS partner) is a great
solution to help you achieve unified
communications, while also saving 30-40%
over Microsoft call plans.
Intuity SIP Direct Routing for Microsoft Teams:
Not only can Intuity SIP Direct Routing for Microsoft Teams help save you money, but it can also offer you and your customers a wide variety of additional benefits with the Microsoft Teams direct routing tool.
Microsoft Teams Direct Routing
Direct Routing is a great alternate way to connect Direct Routing for Microsoft Teams to the PSTN – via an existing or brand new third-party telephone provider. This offers advantages to your customer, and the provider supplies necessary cloud infrastructure to help route those incoming and outgoing external calls to Microsoft Teams.
Flexibility
Direct Routing offers businesses greater flexibility, allowing you to select your own provider – unlike Microsoft's Calling Plans, which have strict limitations on carriers and locations. Direct Routing also allows multiple providers to create customized solutions tailored to individual business needs.
Global Provider
Microsoft Calling Plans are restricted to limited territories, posing challenges for multinational businesses seeking to utilize Microsoft Teams. However, numerous managed service providers offer global networks with comprehensive worldwide coverage. And opting for a third-party provider often results in lower costs compared to Microsoft Calling Plans for most businesses.
Easier Implementation
Although Microsoft provides implementation resources for Calling Plans, it remains a do-it-yourself solution. On the other hand, a managed service provider can provide additional support and expertise in planning the migration process and training employees. When partnering with a reliable provider, implementing Direct Routing becomes a straightforward and hassle-free process.
How do you implement Intuity SIP Direct Routing for Microsoft Teams?
Roll Out Microsoft Teams Internally
The first step is implementing Microsoft Teams for internal communication. This will bring enormous benefits in terms of communication, productivity, and collaboration.
Obtain Proper Licenses & Choose a Provider
Next, you will need to ensure that your licenses include Microsoft’s Audio Calls and Phone System features for each individual users. When at this phase of the implementation, it is important to choose a provider with a proven track record.
Configure SBC, SIP, and Media Bypass
Typically, Direct Routing operates via a Session Border Controller (SBC) – a.k.a., a PSTN Gateway. To enable seamless call routing between Microsoft Phone Systems and the network of your service provider, you’ll need to appropriately configure your cloud-based SBC.
Port Existing Numbers
Finally, it’s time to transfer your current phone numbers. It’s crucial to handle this in a way that minimizes disruption for your employees. Once the porting of all numbers is completed, adding new users becomes a simple task through the centralized interface.
Nationwide and local client success
- Cloud Call Center with 200 agents
- Cisco UCM-G Secure Cloud Phone Solution for 3,300 users
- SIP Trunking to support over ten million minutes
- ACD
- Multiple Avaya UC Systems
- Infrastructure upgrades
- Managed services contract
- Multiple Avaya UC Systems
- Infrastructure upgrades
- Managed services contract
- Private IP Cloud interface
- Avaya Hybrid IP Solution with
Cloud Backup - Managed services contract
- SIP Trunking for 150 users