Avaya Solutions
Achieve seamless communication and connectivity anywhere with Advanced Communication Systems (ACS), one of the nation's trusted Avaya authorized distributors. Our company is your one-stop shop for every Avaya business phone system and support service your team needs. We are among the top Avaya business partners that give you on-site, virtual and hybrid solutions. Our experts customize the advanced features and provide the cutting-edge tools your team needs to succeed. As certified Avaya vendors with over 25 years in the industry, ACS gives you access to the full Avaya product portfolio, professional installation, and ongoing support — all from a single trusted partner.
Why Partner With ACS?
Foster greater communication, collaboration and accountability with a reliable Avaya business phone — configured for your team's exact needs. As your Avaya provider, we're committed to helping you keep your team members connected in diverse environments. We offer:
Decades of industry experience
Our company has provided phone products and services since 1998, standing out among certified Avaya business partners for our depth of expertise and customer care.
Local and nationwide support
We serve over 5,000 clients nationwide, and we're equipped to provide on-site support in select areas. Our offices are strategically located in Virginia, Maryland and Washington.
Helpful resources
We can answer your questions about Avaya cloud solutions and hybrid phone systems. Request more details about our telecommunication offerings, and review our latest blog posts for actionable tips your team can implement.
Reputable work
Our tailored strategies and world-class services have earned us an A+ rating with the Better Business Bureau. Review our success stories to see what clients say about our end-to-end solutions.
Contact Center
Avaya solutions is a worldwide leader in the contact center market. The scalable contact center solutions help businesses manage calls and improve customer service, no matter the size of your organization.
Our Avaya Business Phone Systems
Whether you run a five-person startup or a multi-location enterprise, our Avaya telephone systems for small business are designed to grow with you — delivering enterprise-grade features at a price that makes sense.Keep your operations running smoothly with the right Avaya phone for your business — from compact desk sets to full-featured IP deskphones designed for high-volume teams. Our dedicated service professionals can offer guidance to help you determine if the Avaya J Series Intellectual Property (IP) Deskphones are right for your business. The deskphones deliver crystal-clear audio and feature innovative, user-friendly designs to increase your staff's productivity. Some features include:
Call forwarding
Call waiting
Hold music
Call recording
Routing for both inbound and outbound calls
Call screening
Reporting to enhance customer service and efficient call handling
Each deskphone connects to Avaya IP Office, a comprehensive platform that makes it easier to manage your company's voice and video calls, messaging and collaboration tools. The platform supports remote and mobile users, enabling flexible work environments. We provide strategic planning to connect your company's computers, smartphones and dedicated VoIP phones. Our experts can offer assistance to add users and expand the system as your business grows.
Seamless Avaya Phone System Installation
As an authorized business partner of Avaya, we coordinate smooth installation and training services. Our experts work closely with your business to understand your communication requirements and plan a rollout strategy that minimizes disruptions to your operations. We provide all the resources and tools your staff needs for a successful transition.
24/7 Avaya Support Solutions
Our team of over 1,000 technicians is nationally certified to provide assistance for all Avaya products. We can answer your questions and troubleshoot issues over the phone. Our on-demand support is easy to schedule — call 866-521-4571 for quick responses or use or submit our online form.
Featured Client Success Stories
"Having had exposure to ACS at other companies, I was delighted to see that the company commitment, passion and drive for excellence is still thriving." - American Cancer Society
Fantastic installation by ACS! You made it easy for us to ensure that everything runs smoothly with our new Avaya system. Very professional, very helpful and always there when we need you. - Allstate Insurance
It was terrific to work with an organization that was able to adapt to our needs so readily and effectively. Your installers were exceptional and showed a willingness to ensure that all users had a good understanding of the new phone system. - Harris Teeter
We cannot thank you enough for the dedication and professionalism displayed by your entire team. The new phone system installation and training was a big success. All promises met and delivered. Thank you for all of your efforts. - Mitsubishi Industries
The service your company provides is top quality – from initial request for info, to the proposal and execution. You understood our unique requirements and improvised when requested. Raytheon - Raytheon
Free guide: Business VoIP
How it works: Benefits and Disadvantages
Business Avaya VoIP system technology is growing in use worldwide because it allows users to make phone calls over LANs (local area networks) or the Internet. While the technology has countless advantages (such as cost savings), it also has its share of disadvantages (such as, how do you make calls when the Internet goes down?)
Let's Start Your Digital Transformation
Searching for Avaya dealers near you? ACS serves businesses locally and nationwide, with certified technicians ready to install, support, and maintain your Avaya system wherever you're located. ACS offers Avaya telephone systems for small business through to large enterprise — on-site, cloud, virtual or hybrid solutions with advanced tools that optimize your staff's workflow.
Contact our team to get started.