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Avaya Solutions

ACS and AVAYA Solutions keep you connected,

no matter what scale your organization’s

needs lie at.

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Why is Avaya the best choice for your business?

Because customer experience matters. Avaya communications has been a trusted partner for business desktop solutions for over 100 years. Our team provides customers with more Avaya communications options than ever before by creating a fully customizable experience that suits every sort of business.

Onsite, Cloud, Virtual, Hybrid
Avaya Solutions J Series IP Phones
Latest technology
Unified Avaya Communications
Apps, Mobile, and Desktops
Contact Center

Onsite, Cloud, Virtual, Hybrid

No matter what type of business you have, there is an Avaya solution for you. At ACS, we can work with you to determine the best Business Phone System for your company. Whether it is an onsite, cloud, virtual, or hybrid solution, we can implement your solution and customize the features to ensure that you have all the tools you need to succeed.
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Avaya Solutions J Series IP Phones

Avaya J Series IP Deskphones enable businesses to deliver full-featured, durable, reliable communications solutions that meet the needs of many users. Deskphones have a smart design and deliver crystal-clear sound. Features are intuitive and easy-to-use, resulting in increased staff productivity and streamlined communications that help a company gain strategic competitive advantage. The J Series is ideal for deployment in digital or IP telephony environments, and for companies seeking to upgrade from or to add to existing Avaya endpoints.

Latest technology

Avaya solutions technologies offer communication solutions, unified communications and collaboration, contact center and customer experience management. Avaya also services small businesses, midmarket companies, large enterprises, and global government organizations.
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Unified Avaya Communications

This Avaya solutions feature allows you to combine different forms of communication tools into one efficient solution. In turn, you can improve productivity by making it easier to communicate with customers and colleagues, all while reducing cost.
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Apps, Mobile, and Desktops

With Avaya solutions for mobility, your remote staff will never have to miss an important call again. Regardless of location, your employees can access your Business Phone System and take advantage of all of the features that come with it.
Call Center Operators

Contact Center

Avaya solutions is a worldwide leader in the contact center market. The scalable contact center solutions help businesses manage calls and improve customer service, no matter the size of your organization.
Call Center Operators

Join the digital transformation

And improve your customer experience

Avaya Solutions are created with engagement and simplicity in mind. With Avaya, you can use a single platform to conduct all of your day-to-day communications. You can strengthen the customer experience by assisting them via phone, email, or SMS. By using Avaya, you make communication less fragmented and more customer focused.

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Connect the customer
journey

The tools to deliver exceptional experiences at every stage of the customer’s journey.

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Keep the human touch with an Avaya communication solution

Multiple channels in which to personally interact with customers.

Seamless Icon

Create a seamless experience

Seamless customer interactions that drive higher levels of engagement.

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Earn loyalty and
engagement

Expand customer allegiance with a reliable Avaya communication solution

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Optimize
performance

Slowly but surely transform your customer’s experience into one they rave about

Develop workstream
collaboration

Clear and concise communication is the key to successful workplace collaboration. When your team can collaborate seamlessly, that connection has the power to transform your company. Avaya Solutions offers natural and intuitive communication tools that allow your team to stay connected throughout the typical trials of the business world. Multiple methods of communication are available to you with Avaya. Whether you want to use the phone, chat, file sharing, or conferencing, your team can use Avaya to stay in touch with ease.

Learn more

Create new ways to get
work done

Flexible forms of working have never been more popular. From fully remote to in-office and all of the hybrid in-betweens, teams are often spread out and working over various time zones. Because of this, it is critical to ensure that collaboration remains seamless and effortless. Communication breakdowns can occur much too easily, and your staff and customers will be severely affected. To avoid these sorts of issues, rely on Avaya tools. With Unified Communications, Avaya Cloud Office, and collaboration, your team can work together seamlessly despite location differences.

Learn more

Featured client success story

  • American Cancer Logo
    "Having had exposure to ACS at other companies, I was delighted to see that the company commitment, passion and drive for excellence is still thriving." - American Cancer Society
  • Allstate Logo
    Fantastic installation by ACS! You made it easy for us to ensure that everything runs smoothly with our new Avaya system. Very professional, very helpful and always there when we need you. - Allstate Insurance
  • Harris Teeter Logo
    It was terrific to work with an organization that was able to adapt to our needs so readily and effectively. Your installers were exceptional and showed a willingness to ensure that all users had a good understanding of the new phone system. - Harris Teeter
  • Mitsubishi Logo Img
    We cannot thank you enough for the dedication and professionalism displayed by your entire team. The new phone system installation and training was a big success. All promises met and delivered. Thank you for all of your efforts. - Mitsubishi Industries
  • Raytheon Logo Img
    The service your company provides is top quality – from initial request for info, to the proposal and execution. You understood our unique requirements and improvised when requested. Raytheon - Raytheon

Free guide: Business VoIP

How it works: Benefits and Disadvantages

Business Voice over IP (VoIP) is growing in use worldwide because it allows users to make phone calls over LANs (local area networks) or the Internet. While the technology has countless advantages (such as cost savings), it also has its share of disadvantages (such as, how do you make calls when the Internet goes down?)

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Start transforming your customer experience and begin your digital
transformation today.

Get in Touch

ACS Offices in Virginia,
Maryland, and Metro DC
(800) 750-3624
(540) 351-0444

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