Avaya J-Series Phones
Effective phone communication is essential for a successful business, and a secure, feature-rich system with crisp audio quality helps you connect with partners, vendors, customers and clients.
At Advanced Communication Systems (ACS), we’re proud to offer Avaya J-series phone systems, a trusted option in business communication. With robust features and quality builds, these Voice over Internet Protocol (VoIP) phone systems deliver excellent performance for businesses and enterprises, backed by ACS’s tailored end-to-end services.
Introducing the Avaya J-Series
Our Avaya J-series phones meet virtually every business’s needs:
J129
The J129 is an affordable Session Initiation Protocol (SIP) phone for internet-based voice calls, with no analog needed. Intuitive to use, the J129’s compact design suits wall and desk setups, maximizing space. A one-line phone that can support two concurrent calls, this phone system comes with multiple features, including an easy-to-read digital display and three soft keys.
J139
This Avaya J-series desk phone lets you personalize your phone system while enjoying all the features necessary for effective communication. Wideband audio codec reduces background noise for better-sounding audio, while four duo-color LED buttons make task management simple. A color display lets you easily manage calls, and you experience full-duplex audio with built-in audio boost.
J159
With a small footprint, the multi-line Avaya J100 series IP phone features two color displays for productivity as well as support for Wi-Fi connectivity and wideband and duplex audio for high call quality. Personalize your user interface and use fixed keys for high-speed calling. This phone offers support for up to 96 total buttons, including dedicated keys for key functions like messages, contacts, headset and volume.
J179
Perfect for larger businesses, the eight-line J179 offers HD audio, a color display, Gigabit Ethernet, and optional Wi-Fi®/Bluetooth®. Create a scalable communications ecosystem by integrating the phone with Avaya Aura®, IP Office™ or Avaya Cloud Office® to take advantage of additional functionality. Connect to up to three optional Avaya J100 Expansion Modules, each offering 24 added buttons for high-volume and high-speed calling.
J179-TSG
Certified for secure operations, this model is Telecommunications Security Working Group (TSG)-6 approved (with TSG certification for both Class A and B) and recognized for U.S. Committee on National Security Systems (CNSS) deployment. It delivers many of the features of the J179, making it ideal for government contractors, agencies and other businesses who need added layers of security with powerful phone features.
J189
J189 has two color displays, high definition audio and 16 feature keys. Its second screen functions as an Expansion Module for added capacity. Take advantage of headset support and optional Wi-Fi®/Bluetooth® connectivity to support busy remote teams.
J100 EM
The Avaya J100 Expansion Module enhances your experience with the Avaya IP J179 Phone by providing access to 24 additional buttons. This allows the user to see more incoming and outgoing calls for a variety of applications.
Avaya J-Series Phone Comparison: Which Model Is Right for Your Team?
| J129 | 1 | Digital, small | No | Lobbies, break rooms, light-use stations |
| J139 | 4 duo-LED | Color | No | Standard desk users, general office |
| J159 | Multi-line | 2 color displays | Wi-Fi | Power users, receptionists |
| J169 | 16 feature keys | Color | Optional | Call center agents, busy users |
| J179 | 8 lines | Color + Gigabit | Optional Wi-Fi/BT | Managers, supervisors |
| J179-TSG | 8 lines (TSG-6) | Color + Gigabit | Optional | Government / secure environments |
| J189 | 16 feature keys | 2 color displays | Optional Wi-Fi/BT | Executives, high-volume users |
Featured Client Success Stories
"Having had exposure to ACS at other companies, I was delighted to see that the company commitment, passion and drive for excellence is still thriving." - American Cancer Society
Fantastic installation by ACS! You made it easy for us to ensure that everything runs smoothly with our new Avaya system. Very professional, very helpful and always there when we need you. - Allstate Insurance
It was terrific to work with an organization that was able to adapt to our needs so readily and effectively. Your installers were exceptional and showed a willingness to ensure that all users had a good understanding of the new phone system. - Harris Teeter
We cannot thank you enough for the dedication and professionalism displayed by your entire team. The new phone system installation and training was a big success. All promises met and delivered. Thank you for all of your efforts. - Mitsubishi Industries
The service your company provides is top quality – from initial request for info, to the proposal and execution. You understood our unique requirements and improvised when requested. Raytheon - Raytheon
Avaya J169 IP Phone
The J169 is a 16-button feature phone designed for call center agents and busy office users who need fast access to multiple call states and contacts. It features a color display, 16 dedicated feature/line keys, HD audio quality, and optional Wi-Fi and Bluetooth connectivity. Customer service teams, helpdesk agents, and any role requiring simultaneous management of multiple active calls or contacts. This phone is compatible with Avaya IP Office, Avaya Aura, Avaya Cloud Office!
Which Avaya Platforms Do J-Series Phones Support?
All J-Series phones are certified to work with the major Avaya call server platforms. Compatibility by platform:
| Model | Avaya IP Office | Avaya Aura | Avaya Cloud Office |
|---|---|---|---|
| J129 | Yes | Yes (SIP) | Yes |
| J139 | Yes | Yes | Yes |
| J159 | Yes | Yes | Yes |
| J169 | Yes | Yes | Yes |
| J179 | Yes | Yes | Yes |
| J179-TSG | Yes | Yes (CNSS certified) | Limited |
| J189 | Yes | Yes | Yes
|
Avaya J-Series vs. 9600 Series: Should You Upgrade?
If your business is running Avaya 9600 Series phones (9608, 9611, 9621, 9641), you may be wondering whether it is time to upgrade to the J-Series. Here is how they compare:
| 9600 Series (Legacy) | J Series (Current) | |
|---|---|---|
| Display | Monochrome or limited color | Full color on most models |
| Audio | Standard wideband | HD audio, noise-canceling on select models |
| Wi-Fi / Bluetooth | None | Optional on J159, J169, J179, J189 |
| Software updates | End-of-life / limited | Active support and updates |
| IP Office compatibility | Older versions only | Current IP Office + Aura + Cloud Office |
| Recommended action | Replace when current hardware fails or system upgrades | Deploy for all new installations |
Many 9600 Series phones are still functional on current IP Office versions. ACS can assess your existing hardware before recommending a full replacement. Contact us for a free hardware audit.
Contact Us to Explore Your Avaya Phone Options
Many Avaya J-series phone systems include advanced features that keep your team productive and connected. Rely on our experienced team to recommend the best Avaya business phones for your needs. We provide comprehensive support, from training and planning to 24/7 assistance post-migration.
ACS has served more than 5,000 clients with end-to-end telecom solutions and holds an A+ BBB rating. Connect with us today for fully customizable and scalable Avaya enterprise phones.