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Advanced Communication Systems

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Avaya VoIP Solutions

Achieve seamless communication and connectivity anywhere with Advanced Communication Systems (ACS). Our company is your one-stop shop for Voice over Internet Protocol (VoIP) phone systems and support. We partner with Avaya to give you on-site, virtual and hybrid solutions. Our experts customize the advanced features and provide the cutting-edge tools your team needs to succeed.

Avaya Solution Right Img

Why Partner With ACS?

Foster greater communication, collaboration and accountability with reliable phone systems. As your Avaya provider, we're committed to helping you keep your team members connected in diverse environments. We offer:

Decades of industry experience
Local and nationwide support
Helpful resources
Reputable work
Contact Center

Decades of industry experience

Our company has provided phone products and services since 1998. We work with all types of businesses, from small to large enterprises and public sector organizations.J189 Phone (1)

Local and nationwide support

We serve over 5,000 clients nationwide, and we're equipped to provide on-site support in select areas. Our offices are strategically located in Virginia, Maryland and Washington.
Smiling Businesswoman Or Helpline Operator With Headset And Computer At Office

Helpful resources

We can answer your questions about Avaya cloud solutions and hybrid phone systems. Request more details about our telecommunication offerings, and review our latest blog posts for actionable tips your team can implement.
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Reputable work

Our tailored strategies and world-class services have earned us an A+ rating with the Better Business Bureau. Review our success stories to see what clients say about our end-to-end solutions.
Call Center Operators

Contact Center

Avaya solutions is a worldwide leader in the contact center market. The scalable contact center solutions help businesses manage calls and improve customer service, no matter the size of your organization.
Call Center Operators

Our Avaya Business Phone Systems

Keep your operations running smoothly with the right telecommunication systems. Our dedicated service professionals can offer guidance to help you determine if the Avaya J Series Intellectual Property (IP) Deskphones are right for your business. The deskphones deliver crystal-clear audio and feature innovative, user-friendly designs to increase your staff's productivity. Some features include:

Call Forwarding

Call forwarding

Keep Touch Icon

Call waiting

Hold music

Hold music

Call recording

Call recording

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Routing for both inbound and outbound calls

Call screening

Call screening

Call Reporting

Reporting to enhance customer service and efficient call handling

Each deskphone connects to Avaya IP Office, a comprehensive platform that makes it easier to manage your company's voice and video calls, messaging and collaboration tools. The platform supports remote and mobile users, enabling flexible work environments. We provide strategic planning to connect your company's computers, smartphones and dedicated VoIP phones. Our experts can offer assistance to add users and expand the system as your business grows. 

Seamless Avaya Phone System Installation

As an authorized business partner of Avaya, we coordinate smooth installation and training services. Our experts work closely with your business to understand your communication requirements and plan a rollout strategy that minimizes disruptions to your operations. We provide all the resources and tools your staff needs for a successful transition.

Learn more

24/7 Assistance With Avaya Support Services

Our team of over 1,000 technicians is nationally certified to provide assistance for all Avaya products. We can answer your questions and troubleshoot issues over the phone. Our on-demand support is easy to schedule — call 866-521-4571 for quick responses or use or submit our online form.

Learn more

Featured Client Success Stories

  • American Cancer Logo
    "Having had exposure to ACS at other companies, I was delighted to see that the company commitment, passion and drive for excellence is still thriving." - American Cancer Society
  • Allstate Logo
    Fantastic installation by ACS! You made it easy for us to ensure that everything runs smoothly with our new Avaya system. Very professional, very helpful and always there when we need you. - Allstate Insurance
  • Harris Teeter Logo
    It was terrific to work with an organization that was able to adapt to our needs so readily and effectively. Your installers were exceptional and showed a willingness to ensure that all users had a good understanding of the new phone system. - Harris Teeter
  • Mitsubishi Logo Img
    We cannot thank you enough for the dedication and professionalism displayed by your entire team. The new phone system installation and training was a big success. All promises met and delivered. Thank you for all of your efforts. - Mitsubishi Industries
  • Raytheon Logo Img
    The service your company provides is top quality – from initial request for info, to the proposal and execution. You understood our unique requirements and improvised when requested. Raytheon - Raytheon

Free guide: Business VoIP

How it works: Benefits and Disadvantages

Business Voice over IP (VoIP) is growing in use worldwide because it allows users to make phone calls over LANs (local area networks) or the Internet. While the technology has countless advantages (such as cost savings), it also has its share of disadvantages (such as, how do you make calls when the Internet goes down?)

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Let's Start Your Digital Transformation

Ready to determine which Avaya phone system will work best for your business? ACS can help you choose on-site, cloud, virtual or hybrid solutions with advanced tools that optimize your staff's workflow.

Contact our team to get started.

Get in Touch

ACS Offices in Virginia,
Maryland, and Metro DC
(800) 750-3624
(540) 351-0444

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Authorized business partner of Avaya and Cisco with sales and installation nationally.
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