Avaya Phone System Upgrade
As an existing Avaya customer, you want to protect your current investment but may be dealing with outdated or failing equipment that requires an upgrade. Whether you've received notifications about support ending or are facing rising operational costs with hybrid teams, upgrading your Avaya system or migrating it to the cloud is a smart move for your business's future.
Advanced Communication Systems is a trusted Avaya partner with in-depth knowledge of these systems. Get a clear, expert-led plan to modernize your business communications with minimal disruption. Partner with certified Avaya specialists who provide long-term support.
Look for Signs It's Time to Upgrade Your Avaya System
Signs that it's time to upgrade your Avaya system include:
- Receiving end-of-life or end-of-support notices.
- Difficulty and expenses in replacing aging hardware.
- Inability to easily support remote or mobile employees.
- Missing standard features common on modern platforms.
- A maintenance contract that is no longer effective.
Your Avaya Upgrade Options
Whether you have an existing Avaya system or want to make the shift, you have several upgrade options depending on your requirements. Potential Avaya upgrade paths include:
- Stay in the Avaya ecosystem: Upgrade to a newer IP Office version or expand existing hardware.
- Migrate Avaya to the cloud: Move to Avaya Cloud Office or another hosted solution to eliminate on-site hardware.
- Transition to a new platform: For businesses moving into the Microsoft ecosystem, migrate to Microsoft Teams Phone with Direct Routing.
Avaya Systems We Support
As a certified Avaya partner, we have deep expertise in implementing these systems and guiding businesses through onboarding. We support the full range of Avaya systems, including IP Office versions 500v2, R10, and R11, J-Series IP Phones, Avaya Cloud Office and associated contact center platforms.
ACS is your trusted support and upgrade partner for the complete Avaya product portfolio. Our Avaya-certified engineers and an award-winning technical support team back your business communications.
How Our Avaya Upgrade Process Works
Upgrading or transitioning to an Avaya system is simplified with ACS. Take a look at an overview of the migration process:
- Assessment: Review the current system and discuss business needs.
- Recommendation: Propose the optimal upgrade path.
- Planning: Schedule the migration to minimize downtime.
- Execution: Certified engineers handle installation and configuration.
- Onboarding: Provide training for all staff on the new system.
- Support: Offer ongoing support after the migration is complete.
Why Work With a Certified Avaya Partner
Working with a certified Avaya partner ensures you receive the level of implementation and support you associate with the brand.
Our credentials include:
- Official, Certified Avaya Partner status.
- Nationally certified engineers with deep product knowledge.
- A proven track record of 25+ years, working with over 5,000 clients.
- Long-term support to form a trusted business relationship.
Featured Client Success Stories
"Having had exposure to ACS at other companies, I was delighted to see that the company commitment, passion and drive for excellence is still thriving." - American Cancer Society
Fantastic installation by ACS! You made it easy for us to ensure that everything runs smoothly with our new Avaya system. Very professional, very helpful and always there when we need you. - Allstate Insurance
It was terrific to work with an organization that was able to adapt to our needs so readily and effectively. Your installers were exceptional and showed a willingness to ensure that all users had a good understanding of the new phone system. - Harris Teeter
We cannot thank you enough for the dedication and professionalism displayed by your entire team. The new phone system installation and training was a big success. All promises met and delivered. Thank you for all of your efforts. - Mitsubishi Industries
The service your company provides is top quality – from initial request for info, to the proposal and execution. You understood our unique requirements and improvised when requested. Raytheon - Raytheon
Start Your Avaya Upgrade Today
The first step to upgrading your Avaya system is a simple conversation with an expert to determine the right path for your goals. Schedule a free consultation today for a full system assessment and leverage our deep Avaya expertise to improve business communications.