Microsoft Teams Direct Routing
Direct Routing is a great alternate way to connect Direct Routing for Microsoft Teams to the PSTN – via an existing or brand new third-party telephone provider. This offers advantages to your customer, and the provider supplies necessary cloud infrastructure to help route those incoming and outgoing external calls to Microsoft Teams.
How do you implement Intuity SIP Direct Routing for Microsoft Teams?
Roll Out Microsoft Teams Internally
The first step is implementing Microsoft Teams for internal communication. This will bring enormous benefits in terms of communication, productivity, and collaboration.
Obtain Proper Licenses & Choose a Provider
Next, you will need to ensure that your licenses include Microsoft’s Audio Calls and Phone System features for each individual users. When at this phase of the implementation, it is important to choose a provider with a proven track record.
Configure SBC, SIP, and Media Bypass
Typically, Direct Routing operates via a Session Border Controller (SBC) – a.k.a., a PSTN Gateway. To enable seamless call routing between Microsoft Phone Systems and the network of your service provider, you’ll need to appropriately configure your cloud-based SBC.
Port Existing Numbers
Finally, it’s time to transfer your current phone numbers. It’s crucial to handle this in a way that minimizes disruption for your employees. Once the porting of all numbers is completed, adding new users becomes a simple task through the centralized interface.
- Cloud Call Center with 200 agents
- Cisco UCM-G Secure Cloud Phone Solution for 3,300 users
- SIP Trunking to support over ten million minutes
- ACD
- Multiple Avaya UC Systems
- Infrastructure upgrades
- Managed services contract
- Multiple Avaya UC Systems
- Infrastructure upgrades
- Managed services contract
- Private IP Cloud interface
- Avaya Hybrid IP Solution with
Cloud Backup - Managed services contract
- SIP Trunking for 150 users