Direct Routing for Microsoft Teams

Unify your communications, cut costs and elevate productivity with Microsoft Teams Direct Routing from Advanced Communication Systems (ACS). As one of the nation's leading Microsoft Direct Routing partners, we make it simple for businesses to extend Teams' collaboration power with enterprise-grade voice connectivity — securely and affordably.
 
Whether you're a growing small business or a federal agency, ACS provides end-to-end Direct Routing for Microsoft Teams that integrates seamlessly into your existing infrastructure, allowing your team to make and receive calls from anywhere.

Video Meeting With Diverse Group Of People

What Is Microsoft Teams Direct Routing?

Microsoft Teams Direct Routing connects your Teams environment to the public telephone network (PSTN) using Session Initiation Protocol (SIP) trunks. In simpler terms, it enables Teams to function as a comprehensive business phone system, providing you with full calling capabilities without relying solely on Microsoft's calling plans.

Instead of being limited by Microsoft's native telephony options, Direct Routing for Microsoft Teams gives you total control and flexibility. Through our Microsoft Direct Routing solutions, your organization can:

  • Keep existing phone numbers and carriers.
  • Connect remote offices and hybrid teams under one system.
  • Integrate advanced call management features.
  • Maintain compliance and enterprise-grade security.

In essence, ACS transforms Microsoft Teams from a collaboration tool into a unified communication powerhouse.

Key Advantages of Microsoft Teams Direct Routing

Microsoft Teams Direct Routing benefits include:

Microsoft Teams Direct Routing

Direct Routing is a great alternate way to connect Direct Routing for Microsoft Teams to the PSTN – via an existing or brand new third-party telephone provider. This offers advantages to your customer, and the provider supplies necessary cloud infrastructure to help route those incoming and outgoing external calls to Microsoft Teams.

How do you implement Intuity SIP Direct Routing for Microsoft Teams?

Implement Microsoft Teams for internal use

Close Up Of Black Desk Telephone VoipWe begin by rolling out Microsoft Teams across your organization to strengthen internal communication.

Secure the right licenses and choose a provider

Business People Shaking Hands In Office, CloseupNBefore launching Direct Routing, you'll need Microsoft licenses that include audio calls and phone system capabilities for each user. Here, it's essential to choose a provider with proven experience.

Set up SBC, SIP and Media Bypass

Landline Telephone With The Receiver Off Hook Direct Routing relies on a Session Border Controller (SBC) — also known as a PSTN Gateway — to connect Microsoft Phone Systems with your provider's network.

Transfer existing numbers

Telephone Message Light Blinking Voice Mail 3d Illustration The final step is to port your current phone numbers to Microsoft Teams. Our team manages this process carefully to minimize downtime and avoid disruption.

Nationwide and local client success

Oopm Logo

  • Cloud Call Center with 200 agents
  • Cisco UCM-G Secure Cloud Phone Solution for 3,300 users
  • SIP Trunking to support over ten million minutes
  • ACD

Salvation Army Logo

  • Multiple Avaya UC Systems
  • Infrastructure upgrades
  • Managed services contract

General Dynamic Img

  • Multiple Avaya UC Systems
  • Infrastructure upgrades
  • Managed services contract
  • Private IP Cloud interface

Jack Kent Logo

  • Avaya Hybrid IP Solution with
    Cloud Backup
  • Managed services contract
  • SIP Trunking for 150 users

Make ACS Your Microsoft Teams Direct Routing Partners

Empower your workforce with a single, intelligent communication platform that connects people, tools and data — securely and seamlessly with Advanced Communication Systems. Contact us today and take the next step toward smarter business communication.

Get in Touch