As a business owner, you are probably extremely busy. Whether you are attending meetings or assisting clients, you want to remain accessible to your customers and employees. VoIP’s twinning feature can help you achieve that goal. With this feature, you can answer calls on any device of your choosing. Here’s how it works:
What Exactly is Twinning?
Twinning is a VoIP feature that lets users route their incoming calls to multiple phones. Users can set it up so that their phones ring in a predetermined sequence or all at once. This feature can be used for landlines, cell phones, or even desktops. Essentially, if you have an internet-connected device it can take advantage of this feature.
What are the Benefits?
If you are a field technician, for example, and you are out on a service call, you are obviously away from your desk. But what if your desk phone rings with an important call? With twinning, the call will also ring to your cell phone, permitting you to take it even though you are out of the office. Here are some other benefits:
- With twinning, you don’t have to give your clients your DID, your cell number, your home number, etc. You only have to give your clients one number and they can still reach you.
- Twinning allows you to keep your personal number private.
- If you set up twinning, you can always provide assistance to your clients. It will guarantee that you won’t miss any important calls.
- Twinning allows mobility with all employees.
Twinning isn’t the only great feature of VoIP. If you add the voicemail transcription, you will have a powerful Business Phone System that you can take with you out of the office.