If you’re looking for a phone system that can save your business money, improve communication, and make operations more efficient, you should consider VoIP. VoIP (Voice over Internet Protocol) is a technology that allows you to use the internet to make calls. It’s become increasingly popular in recent years because it offers a number of features and benefits that aren’t available with traditional phone systems. In this blog post, we will discuss the most common VoIP features and how they can benefit your business.
Advanced Call Management
One of the most beneficial VoIP phone features for businesses is advanced call management. This includes features such as call forwarding, caller ID, call waiting, and voicemail. With these features, you can take advantage of opportunities that may otherwise be missed if you’re not available to answer the phone.
An auto-attendant is a prerecorded voice that answers calls and provides options for the caller. For example, you can use an auto-attendant to route calls to different departments or employees. This can save your business time and ensure that each call is handled by the appropriate person.
Voicemail-to-email is a VoIP phone feature that allows you to receive voicemails as audio files in your email inbox. This is a convenient way to manage voicemails and ensures that you can listen to them at your convenience.
Call analytics is a feature that allows you to track and analyze your calls. This can be helpful in a number of ways, such as identifying patterns in customer behavior or determining which times of day are most popular for incoming calls.
A call queue is a feature that allows you to place calls in a virtual “queue” when all of your lines are busy. This ensures that each caller will eventually be able to speak to someone, even if all of your employees are currently on the phone.
Call recording allows you to record phone calls for future reference. This can be helpful for training purposes or for review if there is ever a dispute about what was said during a call.
A conference bridge is a feature that allows you to set up a conference call with multiple participants. This is great for team meetings or for training sessions.
Custom Music on Hold
Custom music on hold allows you to play custom music or messages when callers are on hold. This can be a helpful way to keep callers entertained while they are waiting and can also be used as a marketing tool to promote your products or services.
Find Me/Follow Me
Find me/follow me is a feature that allows you to receive calls at different locations. For example, you can set up your VoIP phone system to ring your office phone, your cell phone, and your home phone. This ensures that you won’t miss a call, no matter where you are.
A softphone is a software program that allows you to make and receive calls using your computer. This can be helpful if you spend a lot of time at your desk and don’t want to use a desk phone.