In the past, every business had a desk phone. It was considered a no-brainer for any company. However, many people now think they can get by with just their smartphone. While old-school traditional systems may be outdated, you are mistaken if you think that modern Business Phone Systems are obsolete. Here are a few of the reasons why your company still needs a desk phone:
While smartphones have made great leaps in the past few decades, they are still not perfect. Smartphones still have poor call quality at times and drop their connection unexpectedly. While this is annoying in personal situations, it is unacceptable in the business world. Desk phones, on the other hand, rarely present these problems. They all but guarantee you won’t suddenly drop out during an important conference call.
When people assume that the desk phone is going out of style, they are often not thinking about all of the features that come with a modern Business Phone System. Desk Phones now include multiple menu options, call monitoring, live call data, and more. These features can drastically improve the productivity of your team.
Speaking of increasing productivity, smartphones can sometimes prove distracting. This is the danger of combining your personal device and your work device.
Even businesses that primarily use their smartphone for communication probably utilize a CRM. CRMs are tools that allow you to log calls, view call analytics, and share insights through email. A CRM is a great way of keeping all of your customers organized. With a desk phone, you can integrate the two tools, making it even easier to offer great customer service.
If you have any questions regarding Business Phone Systems, please contact Advanced Communication Systems today at 800-750-3624. Please feel free to also follow us on Twitter.