Every company is on a mission to provide its customers with the best service available, but is yours falling behind? Customers and clients routinely call in to your business to ask about products, services, corrections to bills, technology issues, you name it! But with the frequency of these calls can also come a frequency of complaints about the kind of customer service they are met with when they pick up the phone. What are the top complaints about customer service calls, and how can your business address them successfully? Read on to find out more.
Let Me Put You On Hold…
Probably the most-hated six words in the customer service world. Customers hate to be put on hold, or, more specifically, they hate long hold times. A short time is generally understandable, but when the minutes start ticking away and they still have not heard back from you, customers start to feel like you are wasting their valuable time. There are several ways to cut down on hold times and improve your customers’ experience with your company. First and foremost, you need a reliable telecommunication system that can get your customer connected with the exact representative they need right off the bat. You can also consider using automated systems for the small, simple issues (i.e. checking an account or profile, conducting a simple transaction) so that customers are not kept on the line waiting to be talked through a relatively simple process.
Let Me Transfer You…
Another unpopular phrase. Having to transfer a caller once from a reception line to an individual’s office may be understandable, but if your customer gets switched back and forth to different people over and over, it can be frustrating and irritating for them. Make sure that your telecommunication system is set up so that everyone is easily accessible. You want to make your customer’s experience as quick, efficient, and seamless as possible.
Want to set up a reliable telecommunication system for your office to improve customer service? Contact Advanced Communication Systems today!
All About Advanced Communication Systems
Advanced Communication Systems, located in Maryland, is a national vendor of a wide variety of telecommunications products. We are here to help you select the communication system for your business.
And we have experience in every major industry sector and business size.
For more information, please contact Advanced Communication Solutions by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+ to stay up to date with all of the latest developments and news in communication systems.
Source:
http://info.datel-group.com/blog/bid/329489/The-5-Biggest-Customer-Service-Complaints
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