If you’re running a business, then you know that communication is key. And what’s a better way to communicate with your customers than through an IVR system? IVR systems (or Interactive Voice Response systems) allow…
Read More
Everything Your Business Needs to Know About VoIP Phones
If you’re looking for a better way to make phone calls, you should consider VoIP. VoIP, or Voice over Internet Protocol, is a technology that allows you to make phone calls using the internet. This…
Read More
How to Choose the Right Small Business Phone System
When you’re starting a small business, one of the first things you need to do is set up your phone system and phone service. This can be a daunting task, especially if you’re not sure…
Read More
The Importance of Having Effective Call Flows
Phone calls are an important aspect of any business. Therefore, the most successful companies have set up strategies to improve their customer experience over the phone—and in general—each and every day. Put simply, if your…
Read More
Does Your Business Need a Call Queue?
All customers expect great customer service when they call your business. However, if they sit on hold for an extended period, they will probably just hang up and look for service elsewhere. It is, therefore,…
Read More
Why Cloud Business Phone Systems Have Increased in Popularity
Because of the internet, setting up a new business isn’t that difficult these days. However, once your business is established, you need to turn your attention to serving your customers. How can you serve your…
Read More
Why Your Business Needs a Professional Phone Greeting
As every business knows, your first impression counts. Oftentimes a customer doesn’t give you a second chance. Typically, a first interaction between you and a customer is through the phone. That is why having a…
Read More
Is Your Company Ready for a Business Phone System Update?
A Business Phone System is a key component of any company. It is, therefore, important that it is up to date. When is the right time to update it then? That is a difficult question…
Read More
Why Having a DID Number is Important for Businesses
One of the most important aspects of running a business these days is streamlining communication and collaboration. Fortunately, there are numerous ways to achieve this goal. Having a DID Number is one of the best…
Read More
Why Your Company Should Adopt an IP-PBX Business Phone System
Choosing a Business Phone System for your company can oftentimes prove difficult. There are so many options available, that it’s tough to know what will be the best fit for you. However, it is a…
Read More