If you’re running a business, then you know that communication is key. And what’s a better way to communicate with your customers than through an IVR system? IVR systems (or Interactive Voice Response systems) allow…
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Everything Your Business Needs to Know About VoIP Phones
If you’re looking for a better way to make phone calls, you should consider VoIP. VoIP, or Voice over Internet Protocol, is a technology that allows you to make phone calls using the internet. This…
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How Businesses can Benefit from Contact Centers
When it comes to customer service, most businesses today know that they need to be where their customers are. That means having a presence on social media, through phone calls, and even in person. However,…
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How to Choose the Right Small Business Phone System
When you’re starting a small business, one of the first things you need to do is set up your phone system and phone service. This can be a daunting task, especially if you’re not sure…
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Reasons to Use Call Recording
Businesses are always looking for a way to improve. One of the best ways you can improve is by adding call recording to your Business Phone System. These days it is an especially advantageous tool,…
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The Importance of Having Effective Call Flows
Phone calls are an important aspect of any business. Therefore, the most successful companies have set up strategies to improve their customer experience over the phone—and in general—each and every day. Put simply, if your…
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Does Your Business Need a Call Queue?
All customers expect great customer service when they call your business. However, if they sit on hold for an extended period, they will probably just hang up and look for service elsewhere. It is, therefore,…
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Why Your Business Needs a Professional Phone Greeting
As every business knows, your first impression counts. Oftentimes a customer doesn’t give you a second chance. Typically, a first interaction between you and a customer is through the phone. That is why having a…
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Is Your Company Ready for a Business Phone System Update?
A Business Phone System is a key component of any company. It is, therefore, important that it is up to date. When is the right time to update it then? That is a difficult question…
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Why Having a DID Number is Important for Businesses
One of the most important aspects of running a business these days is streamlining communication and collaboration. Fortunately, there are numerous ways to achieve this goal. Having a DID Number is one of the best…
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