If you’re running a business, then you know that communication is key. And what’s a better way to communicate with your customers than through an IVR system? IVR systems (or Interactive Voice Response systems) allow…
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Everything Your Business Needs to Know About VoIP Phones
If you’re looking for a better way to make phone calls, you should consider VoIP. VoIP, or Voice over Internet Protocol, is a technology that allows you to make phone calls using the internet. This…
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How to Choose the Right Small Business Phone System
When you’re starting a small business, one of the first things you need to do is set up your phone system and phone service. This can be a daunting task, especially if you’re not sure…
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Reasons to Use Call Recording
Businesses are always looking for a way to improve. One of the best ways you can improve is by adding call recording to your Business Phone System. These days it is an especially advantageous tool,…
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Why Your Business Needs a Professional Phone Greeting
As every business knows, your first impression counts. Oftentimes a customer doesn’t give you a second chance. Typically, a first interaction between you and a customer is through the phone. That is why having a…
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Is Your Company Ready for a Business Phone System Update?
A Business Phone System is a key component of any company. It is, therefore, important that it is up to date. When is the right time to update it then? That is a difficult question…
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Why Having a DID Number is Important for Businesses
One of the most important aspects of running a business these days is streamlining communication and collaboration. Fortunately, there are numerous ways to achieve this goal. Having a DID Number is one of the best…
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Why Your Company Should Adopt an IP-PBX Business Phone System
Choosing a Business Phone System for your company can oftentimes prove difficult. There are so many options available, that it’s tough to know what will be the best fit for you. However, it is a…
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Why Your Business Should Prepare for the Departure of POTS
POTS (or Plain Old Telephone Services) has quickly been going by the wayside. Instead, businesses have been adopting services like VoIP for their communications. For companies still sticking with POTS, this presents some problems. For…
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How to Enhance the Customer Service of Your Call Center
One of the biggest benefits of a call center is the enhanced customer service it provides your clients. However, if your call center is failing in this it is a problem you need to immediately…
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