Think a call accounting system is only necessary for professionals like doctors and lawyers? Think again; all businesses can benefit in one way or another from a call accounting system on their business phone system. Here are three reasons to consider a call accounting system for your business.
No Call Center, but Want to See Highs and Lows
If your business isn’t quite ready for a call center, it can still benefit from knowing the traffic patterns. A call accounting solution allows you to view the stats for people in the office and know when the largest volume of calls comes in. The benefits of this knowledge is nearly innumerable, including when you should send your employees to lunch and whether or not your staff could benefit from some additional hires.
Fraud Calls
Most employers don’t have to deal with phone system abuse, but for those managers that have seen their phone bill skyrocket due to personal use, a call accounting system is invaluable. A call accounting system will permit you the knowledge of whether an employee is taking (or making) personal calls during business hours. Also, a call accounting system will allow you to view frequently called numbers/extensions.
Slacking Employees
With Google, there is no reason to dial 411 to find a phone number. But what about those employees who are too lazy to look up a number online? Believe it or not, dialing 411 can add up into big bucks. A call accounting system can help employers pinpoint employees who use 411 over Google.
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