Having a viable business phone system is one of the most important tools a company–whether small or large–has. Here are some signs that your system isn’t doing you any favors and that it is time to upgrade.
- How much time do you devote to your business phone system?
A business owner’s biggest duty is to ensure a company grows and thrives. If they are spending more time merely managing the business phone system–as opposed to the business–then it is time for an upgrade. Here are a few questions to ask yourself if you think you are spending too much time tinkering with the phones:
How often do you have to call the vendor for troubleshooting?
How many different vendors do you have for phone related services?
Do you manually install software updates?
- What is the Impact on your Bottom Line?
A business investment is meant to help your bottom line, not to hinder it. This includes your business phone system. Is your phone system aiding your employers in being more productive and efficient? Here are a few questions to ask yourself regarding your phone systems role in aiding your bottom line:
Is your staff more productive because of the business phone system?
Are applications such as ATS, ERP, CRM, and others integrated into your phone system?
Does data from your phone system allow you to evaluate employee performance, optimal staff size, and how much to spend on marketing?
- Is your business phone system available from any location?
If your business phone system is only available from the office, then you are missing out on a host of features–including providing the best service for your clients. Expanding your accessibility allows employees to transfer phone calls to other co-workers who may or may not be physically in the office.
- Is your business phone system the most relevant system?
In today’s marketplace, your business must have the features of a cloud based system in order to stay competitive and relevant. Without VoIP and cloud technology, your clients are not receiving everything that they might get from a competitor.