Unhappy with their current telephone system, Charlottesville Insurance Agency – a Mega Agent of Allstate Insurance – approached Advanced Communication Systems (ACS) in search of a new business system platform. Allstate had been using Fonality VoIP, an IP based solution that simply did not meet their expectations.
After several meetings with ACS, Charlottesville Insurance Agency decided to make a change, upgrading their 7 locations to Avaya IP Office telephone systems.
“Since selecting Advanced Communication Systems to handle our new business telephone system installation, I have experienced nothing but very professional and outstanding customer service,” said Sandy Cook of Allstate. “Whether technical or even a simple question, we have never experienced a moment of down time. Their response time and attention to detail has always been superb.”
The Avaya IP Office Hybrid telephone system benefited Allstate Insurance in several ways, including:
- IP connectivity.
- The use of POTS lines for each local office.
- Better reliability.
- Avaya IP Office mobility options allows Allstate agents to work form home or on the road.
- Increased productivity.
Since switching to the Avaya IP Office, Allstate Insurance has seen a dramatic increase in overall customer satisfaction.
If you have any questions about Avaya IP Office or any Avaya or Advanced Communication Systems products, please contact us by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today!
About Advanced Communication Systems:
Advanced Communication Systems is a National vendor of, Avaya and Cisco telecommunications products with local offices in Northern Virginia (Charlottesville, Newport News, Norfolk), Maryland and Washington DC. ACS offers solutions and services that help you leverage the value of your business’s communications investment. From traditional voice to Voice over IP (VoIP), ACS gives you more options for voice and communication technology and solutions than any other provider.
ACS has experience in every major industry sector and business size, from small businesses to Fortune 500 companies.
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