Almost every business owner has a business phone system. However, many of them, in spite of the benefits, haven’t set up an auto attendant. An auto attendant is essentially a digital receptionist. Without the need of a human, it can automatically route calls to different lines.
Odds are you’ve encountered one in your personal life. Messages like, “Thank you for calling XYZ. If you know your party’s extension, you may dial it at any time. For sales, press one…” are auto attendants. However, if it’s not set up correctly it can drive a client or customer crazy. If it’s set up correctly though, it can have numerous benefits.
Benefits of Having an Auto Attendant
There are several benefits besides efficient call routing as well. They can provide a vital cost savings to benefit as opposed to a live receptionist. Furthermore, customers now have better access to businesses after hours. If you’re concerned about losing the ‘human touch’, it is still beneficial to have an auto attendant as a backup. If your receptionist is busy, you can use the auto attendant rather than a messaging service.
The first thing to remember about an auto attendant is that you should tailor it to your customer base. They can play different welcome greetings and can route incoming calls differently based on specific days/times of the week. For example, during non-business hours, it can inform your customers of your hours and automatically route them to a voicemail box rather than putting them into a call queue.
An auto attendant is an efficient way for all businesses to deal with its incoming calls. It leaves your customers with a professional first impression. If you have any questions regarding business phone systems, please contact Advanced Communication Systems today at 800-750-3624. You can also follow us on Facebook.