With some of the best products in today’s market, it is no surprise that Avaya Aura was a 2015 Customer Magazine Product of the Year Award Winner.
TMC, an integrated media company, recognized Avaya as an innovator in customer experience technology solutions. Specifically, Avaya’s Aura Experience Portal was the product that received the accolades it deserved. In such a competitive market, how was Aura able to stand out among the competition?
Creating Competitive Advantages
Avaya realizes that the old way of doing business will not help a company thrive. Clients and employees need solutions for instantaneous communication, and anything short of this is unacceptable. Avaya Aura streamlines communication through mobile video, email and SMS text from a single platform. Younger customers and employees feel more comfortable texting than talking on a phone, and Avaya realized that offering a texting solution would allow a company to adapt to the needs of its customers.
Aura Provides Options
Most companies run into issues when they try to identity common characteristics among their customer base. A 45-year old businessman will have different interests and needs than a 21-year old entrepreneur, but every customer wants an easy solution for interaction. With Aura, you’re able to provide solutions that accommodate everyone.
Customization and Personalization
Customers don’t want to be treated as just a reference number. Avaya products have the ability to make every interaction personal, which helps employees and customers form a lasting relationship. This also helps a company become proactive to a customer’s needs, rather then being reactive and losing clients. When a customer knows you care, they will be your biggest advocates.
When looking to upgrade anything, most business owners are scared away by the cost of uprooting their current infrastructure. With Aura, however, your infrastructure remains intact. Avaya realizes that businesses need the ability to keep certain platforms in place, so Aura is able to integrate with your existing infrastructure.
If you’re business is in need of an upgrade for its communication platform, now is the time to find out why Aura is an award-winning solution.
Advanced Communication Systems can help you find the perfect telecommunications for your business, tailor-made to help it expand and grow successfully! We have experience in every major industry sector and business size. Be sure to ask us about our comprehensive line of Avaya products!
For more information, please contact Advanced Communication Systems by calling 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+ to stay up to date with all of the latest developments and news in communication systems.