Network services software provider Avaya and Internet giant Google have joined forces to create a new subscription-based cloud call center that will soon be available to businesses across the globe. The partnership effectively takes the Avaya IP Office Contact Center platform and makes it available via the Google cloud.
“The cloud model has seen unprecedented demand and growth in the Contact Center market over the past few years,” analysts write. “The hosted/cloud model is not just a viable, but, increasingly, a preferred model to deploy Contact Center technology. It enables greater flexibility, scalability and business agility for Avaya Contact Centers, while saving significant costs over the long term.”
Cloud technology will enable Avaya Contact Center managers and employees to reach their platforms from anywhere and on many different types of devices. As a result, employees can check on the status of operations no matter where they are.
In our area of northern Virginia, DC Metro, this will be beneficial to the thousands of telecommuters who utilize Avaya IP Office Call Center via Google. Avaya Call Center agents will be able to work from home as easily as they can at the downtown locations.