‘Tis the season to…lose business? Well, that could be the case if you do not properly manage increased call volume during the holiday season. According to a Qmatic study, it only takes one bad brand interaction (bad customer service) to send 90% of customer running for the hills. So tread lightly this holiday season. Make sure you are properly staffed and, most importantly, make sure you are properly equipped to handle the increased demand.
‘Tis the Season for Bad Customer Service
In order to handle increased call volumes this holiday season, you need the right technology to back you up. You need Avaya! Below are just a few examples of Avaya technology that could help:
- Avaya Desk Phone: This desk phone is designed for people who answer incoming calls, transfer customers, and monitor several lines throughout the day. Click Here to learn more about the Avaya 1416 desk phone.
- Avaya IP Office: By using an IP Office system, your entire organization will have access to one of the most unified and sophisticated communication services in the industry. Click Here to learn more about the benefits of Avaya IP Office.
- And More!
We know…we know, you don’t have enough money in the budget to invest in new technology, right? Well, what if we told you that 81% of companies with solid customer initiatives in place saw significant profit increases in the last 12 months? What if we told you that 86% of customers are willing to spend more to get a better experience?
“Change is inevitable and necessary for companies that wish to succeed,” explained Avaya.com blogger Davide Pertamala.
Advanced Communication Systems, an Avaya Connect Partner
Avaya works with thousands of Avaya Connect Partners to give you alternative ways to access Avaya solutions through knowledgeable local providers, like Advanced Communication Systems. We have experience in every major industry sector and business size, from small businesses to Fortune 500 companies, and can help you select the right phone system for your business.
If you have any questions about better managing high call volume and increasing customer service, please contact Advanced Communication Systems at 1-800-750-3624 or visit BuyTelephoneSystem.com today! You can also follow Advanced Communication Systems on Facebook, Twitter, LinkedIn, and Google+.