When Avaya acquired Nortel in 2009, it left many Nortel customers in a bind. Replacement parts and qualified technicians specific to Nortel have become few and far between, and the writing on the wall is clear; your company’s old Nortel business phone system is all but extinct…
There is no need to fret however, if you are educated and prepared. Here are the three most frequent PBX failures:
System Programming Failure
The problem with super-capacitors are that they usually fail when they get older…and unfortunately many Nortel systems are equipped with a super-capacitor for memory storage. If you experience a power failure, it means that all of your programming will vanish, and the system will require a complete re-programming.
Power Supply Failure
One of the most typical emergency calls business phone suppliers receive from businesses is related to PBX power supplies. Not coincidentally, failing power supplies are the biggest reason Nortel systems fail.
With a power supply, AC electrical current is harnessed from a wall outlet into a lower volt DC current. Unfortunately, this conversion generates heat which will gradually compromise the power supply.
Norstar Component Failure
Nortel business phone systems are primarily comprised of hardware, with a system containing multiple cards and modules. Under this system, your business phone relies on a T1 card for inbound and outbound calls. If the T1 card fails, your customers will hear only endless ringing.
Furthermore, if the station module fails, the business phone system will cease all functionality. Alas, there is no surefire way to predict when a card or a module may fail.
Nortel systems were created with great engineering and reliability, but just like anything with an electronic component, they can only last so long. It’s not only the equipment with a fine lifespan either; warranties also have a lifespan, and if the reseller can no longer find parts or afford to keep technicians on staff, their business will eventually fold. So, for a multitude of reasons, Nortel products are reaching their natural end.
For an obligation free phone system analysis, contact Advanced Communication Systems today!
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