A phone that made and received calls used to be the only thing that mattered when shopping for a business phone system. Those days are long gone. Now, our clients and customers expect that the businesses they patronize utilize a business phone system that can receive voice mails, use three-way calling, and even have the option of e-faxing. These types of business phone systems can make your professional life much easier. We’ve compiled a list of some key warnings that your company has a business phone system that isn’t keeping pace with today’s changing world.
- Lack of Features– Many older business phone systems don’t have the latest features. If your business is unable to do tasks with the current system that other businesses can do, it has become necessary to upgrade your phone system. At the very least you should have features such as auto attendant, e-faxing and find-me-follow-me.
- Customer Service– Perhaps the most important warning sign that your business phone system is outdated is poor customer service. If you and your staff are unable to give your patrons the type of service they deserve, your business will suffer.
- Lack of Real Contact Capabilities– Older business phone systems do not allow for a number of real contact capabilities. New business phone systems allow for out of office contact between employer, employees, as well as customers.
- Compatibility with Software– New business phone systems have the capability to work with a variety of software. Older business phone systems that don’t have these options will disallow you and your staff the flexibility of communicating with clients and vendors in any environment.
Moving up to a newer and more current business phone system will improve everything related to your telecommunications needs, not to mention great customer service!